Opened a chat line with Paige, to flag up the fact that the ground floor call buttons on our lift were jammed and non-functional - I had already reported this via the R&L Emergency Line the night befo... Toon meer
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Lees wat reviewers zeggen
Worse company I have ever dealt with. Bills for storm repair applied to my account again on latest invoice, claimed on the insurance but still not passed on, only the charges. Well past one year since... Toon meer
I had a great experience with Ross & Liddell’s customer service. Candela was extremely friendly, helpful, and professional throughout our interaction. She clearly explained the details of my two accou... Toon meer
There was confusion re a replacement smart meter we had arranged at our premises in Glasgow St Enoch's Square factored by Ross & Lidell. Jasmine from R&L made the time to come down and speak with myse... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Contactgegevens
Verenigd Koninkrijk
- ross-liddell.com
4,0
Goed
949 reviews
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great online chat
Paige from repairs team was great and responsive with my enquires.
27 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Vicky thank you so much for taking time to provide feedback.
Provision of invoice and promise of a resolution of a charge
POsitive, effective responses on the chat line
26 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Great to read your feedback, Sharon, thank you.
Clear customer service
Candela was extremely helpful in the removal of fly tipping at Waterfront Plaza development. Many thanks!
26 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Ryan, thank you for sharing details of your recent experience with Candela. We appreciate you taking the time and we are delighted to hear that you were happy with your experience.
Candela
Like most of the reviews Ross and Liddell certainly has its flaws but Candela really helped me out. Candela dealt with my issue promptly and went further to help than what I asked. Thanks Candela!
23 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Russell, thank you for your feedback. We're glad to hear that Candela was able to assist you quickly.
Nicole helped me with a request and…
Nicole helped me with a request and promised she would call me back once she gets a response for the relevant team, great customer service.
21 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Felipe, it's great to read such positive feedback. Thank you for taking the time to review.
Friendly customer service
Just lodged a repair ticket with Claire from repairs team and she was friendly and efficient.
21 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Lisa, great to hear that you received a great service from Claire. Thank you for leaving feedback.
Needed help resetting my online account…
Needed help resetting my online account after starting chat I was set up quickly and with no fuss
20 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Elma, thank you for your feedback, we really appreciate it.
Paige was helpful
Paige was helpful in passing on an issue we have to our property manager and hopefully they will be helpful too in getting us the info we need
20 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Shannon, thank you for your feedback. We appreciate you taking the time and we are delighted to read that you are happy with our service.
Don't use them
Poor communication, they are with holding money from peoples, they didn't check areas of our estate and started to make our estate look awful and uninviting to people. Whenever we tried to contact or get information they would fob people off. Honestly if you can get away from them as a company I would as I think your average joe could do a better job when they also work a 9 till 5
19 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Leonard, we're sorry to read your comments. To enable us to identify your account and assist you with any queries, we have sent you a request for information. Please respond to this request so that we can assist. Regards
Very quick response from Colin.
19 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Alan, thank you for taking time to review our services. We appreciate it.
Nicole was very helpful and clear in…
Nicole was very helpful and clear in her replies to my queries.
19 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gerard, thank you for taking the time to review our services. We are delighted to hear that Nicole was able to assist you quickly.
Facts v Coroporate aspiration gobbledegook
40% of reviews only one star
Fact - over 3 years with acknowledged health and safety hazard partly blocking emergency exit
Fact - over 36 weeks to arrange repair to security fence
Fact - grass knee height and no weeding for most of summer autumn period
Fact - messed up debt recovery process
Fact - 10 day service agreement period for complaint handling extended to 4 weeks at both stage 1 and 2 complaints
Fact - outstanding issues at stage 2 level told to pursue with first tier tribunal
Fact - requires 40 of 78 owners to effect
Ross & Liddell complaint response - Corporate aspiration gobbledegook
Draw your own conclusion
14 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Hay, Thank you for taking the time to leave another review.
We note your comments, although we do not agree with several of the points raised.
We have responded in detail to your previous reviews and have already addressed the matters you have raised via our Complaints Process.
As always, we remain available should you wish to discuss anything further, directly with us.
excellent and prompt response to the…
excellent and prompt response to the point
15 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you so much for providing feedback. We are glad to hear you received a quick and effective response to your enquiry.
Thank you Nicole
Thank you to Nicole for being so efficient today. Her customer service skills were second to none. Sh was able to remove my issue in 5 mins.
14 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Karley thank you so much for providing feedback. We appreciate it.
Ross and Liddell repair process
Paige made the reporting process simple and quick.
She responded immediately by raising an action for me.
13 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Boyd, we're glad to hear that Paige was able to assist you quickly. Thank you for taking time to review our services.
Online help…
Received prompt help on the online chat from Nicole. Much appreciated.
12 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Nick, we appreciate you taking the time to provide feedback, thank you. we shall pass this onto Nicole.
Nicole was very helpful and efficient
Nicole was very helpful and efficient! A very easy and seamless process on the live chat with her. Thanks again Nicole.
12 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gary, thank you very much. We're happy that Nicole was able to assist you quickly via live chat.
Never heard of data protection?
You write a review with your own hidden user name and in a response to your review Ross and Liddell identify you on a public website by name. Never heard of data protection/data breach? Unacceptable. I will be taking this further but in meantime remove my name immediately from your reply please R & L.
With regard to your reply there is nothing wrong with the postal service at my end. Other mail dated 2 and 3 days earlier turned up on same day as yours. Easy to blame someone else. Suggest you investigate your end instead as it is a recurring problem.
9 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Thank you for your feedback. We take data protection very seriously and apologise for any concern caused. Your name has now been removed from our reply to your earlier review. At the time of responding, it was not apparent that you had chosen to conceal your identity on Trust Pilot, and we regret any inconvenience this may have caused.
For once, helpful
Only for this experience with them as normally theyre a nightmare to deal with. But will give Paige the credit here, noticed an issue with a roof tile and Paige has quickly created a ticket and will arrange for someone to repair
9 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Mr Kirkwood, Thank you for taking the time to share your feedback. While we’re sorry to hear that your past experiences haven’t always met expectations, we’re genuinely pleased that this interaction was a positive one.
It’s good to know that Paige was able to resolve your query. We’ll be sure to pass your kind words on to her.
We are committed to improving our service and your comments help us continue moving in the right direction. If there is anything more we can support you with, please don’t hesitate to get in touch.
Very quick responses
Very quick initial response. I got transferred to the appropriate team. Paige from repairs was great and got everything sorted.
9 januari 2026
Review zonder uitnodiging
Antwoord van Ross + Liddell
Gabriela thank you for your feedback, we really appreciate it.
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