Ross + Liddell Reviews 953

Nicole was very helpful and efficient! A very easy and seamless process on the live chat with her. Thanks again Nicole.

You write a review with your own hidden user name and in a response to your review Ross and Liddell identify you on a public website by name. Never heard of data protection/data breach? Unacceptable. I will be taking this further but in meantime remove my name immediately from your reply please R & L.

With regard to your reply there is nothing wrong with the postal service at my end. Other mail dated 2 and 3 days earlier turned up on same day as yours. Easy to blame someone else. Suggest you investigate your end instead as it is a recurring problem.

Only for this experience with them as normally theyre a nightmare to deal with. But will give Paige the credit here, noticed an issue with a roof tile and Paige has quickly created a ticket and will arrange for someone to repair

Very quick initial response. I got transferred to the appropriate team. Paige from repairs was great and got everything sorted.

Claire from Ross and Liddell was very helpful re a repair. Quick response and action raised almost instantly.

Claire organised an electrician to attend the repair straight away. Thank you! :)

Nicole was extremely helpful when closing my account, no hassles just straightforward customer service.

Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised that I will be informed ASAP. I have found in the past, that all interactions with R+L using LiveChat are dealt with quickly.

Very helpful and solved my problem quickly.

Had a web chat with Paige to get update on issue within our flat. Got quick response and delt with our issue. Information passed to relevant team. I will update when next stage complete.

We have been with Ross and Liddell for a number of years and were very happy with the service, however but over the last two years we have seen a dramatic reduction in the service provided.

We used to have a named property manager who we could contact with issues, but they have changed their system to remove points of contact and now you email and hope...

They have failed to fulfil the actions of minuted meetings and consistently failed to come through with rectifications despite numberous hollow promises.

Best avoided if you want a prompt, effective property management service.

Used online chat and dealt with Candela. Very smooth experience, Candela done everything they could to assist me, made the whole process very easy, and they were very helpful!

Needed to Webchat with Paige at R&L. They were very prompt and helpful in their reply. Many thanks:)

Professional and very helpful. Solved problem quickly and reassured.
Nicola 👍

I have been complaining to the company for 6 years now. It is getting beyond a joke, i have tried to raise formal complaints but continue to be told 'Its being looked into'. How does it take 6 years to look into something?
Sent out maps of the wrong street, then sent an overall map and denied that a care home existed in the estate! What chance have you got?

I accidentally overpaid as I mistook my Outstanding Balance to indicate I was in debt, Leah was quick to respond, quick to get in contact with the financing team and quick to inform me of when my funds would be back in my account. Short and to the point, which is what you want in those situations.

Paige responded quickly and looked into the issue straight away. Very pleased with her/R&L just let down ( so far) by their contractor who cleaned 3 out of 5 reported graffiti spots. Paige is chasing up the other 2 patches for me 👍

Kerri, was very prompt with her reply and is going to forward our chat onto a Property Manager. Who hopefully, will be able to resolve my issue.

Query quickly resolved by Nicole in general enquiries live chat. This was a new experience as live chat is usually unable to resolve queries and it’s impossible to get past live chat to talk to somebody who is in a position to answer queries properly. I feel sorry for those working in live chat who have to deal with the frustration of the many customers getting a very poor service from this factor. But thank you, Nicole, for being on the ball today.

Ross and Liddell have been absolutely fantastic since moving into my flat. They are always very quick to respond to any issues, they are very accommodating and reassuring whenever I have came into any problems financially and the staff are all very polite and helpful. I would highly recommend Ross and Liddell to anyone.