Ross + Liddell Reviews 953

I’ve lived in a few flats over the years with different agencies and this has been one the best experience by far. They’re always happy to answer questions and have been quick to get back to us. They have been super accommodating to us as students. They are always a pleasure to deal with in person and on the phone!

Always prompt service with any queries or repair requests dealt with in a professional and friendly manner.Always keep us informed and happy to help.

Staff are extremely friendly and helpful and respond quickly to any queries or concerns.

Not responding to emails (two sent).

Sent out a request to 46 home owners 4 weeks before Xmas asking that everyone contribute £160 to playpark repairs. Clearly not able to think ahead.

Contact details shared with R&L. Let's see if they respond.......

Paige was great on the live chat

Very helpful

As landlords we have always found Anne to be helpful and courteous. We have stayed with Ross & Liddell for a number of years as we get a personal service who understanding our circumstances.

The team were fantastic at sorting out my rental property. Everything was sorted swiftly and nothing was too much of a hassle for any member of the team that I spoke to. Fantastic service.

Received an email today of a first warning because apparently the fault is with me not receiving an email mail bill. These people are constantly and consistently playing games here. Never had I received any communication in regard to my current bill. They’re fast to chase you up on bills but take no effort whatsoever in customer service: even a McDonald’s self service can do better

Reached out to consult the process for installing the charging point for my parking space, Leah explained the details very clear and has been very helpful.

We have been working with Ross-Liddell Glasgow West End for almost 2 years. They are always very helpful and respond our enquiries very quickly. Thank you :)

Paige was very helpful and quick to respond! They made the whole process very easy

all staff at Ross &Liddell are very puntual and polite, they always returned my calls/ emails promptly also very profesional repaire team.

Thanks to all at Ross & Liddell

Claire was extremely helpful organising an engineer today in Helensburgh!

Rhiannon was extremely efficient and helpful and resolved issue very competently

I was confused at the difference between Common Charges and Management fee's were when looking at my invoice and charges on my account. Candela at R&L was very patient and explained it all to me and sent me a copy of my yearly invoice and pointed out where that common charge fits in also what the Management fees were used for. Thanks very much Candela she was excellent

I recently received assistance from Candela through online support, and I couldn’t be more impressed with the quality of her service. She was polite, patient, and incredibly efficient in helping me resolve my issue. Candela took the time to understand my concerns, provided clear explanations, and guided me step-by-step until everything was fully resolved.

Her friendly attitude and professionalism made the entire interaction smooth and pleasant. It’s rare to come across someone so dedicated to ensuring a positive customer experience. Candela is a fantastic representative of the company, and I truly appreciate her support.

Highly recommended—thank you, Candela!

Straight forward and pleasant experience

Very fast response to my question, from Rhianon, using the online chat service.
A reassuring service, as the link was in an e-mail, and I was able to have relevant documents visible on my smartphone.

Renting the property for over 2 years, never had an issue.
Ladies from the Glasgow office are always polite and helpful
10 out of 10