Ross + Liddell Reviews 953

No issues with Ross and Liddell, they are always accessible to contact within working times and are very organised.

Ann and the team at Ross+ Liddell have been the letting agents for my flat for over 20 years and not once has it been other than a positive experience. They have dealt with any problems promptly and efficiently, always keeping me informed, while being unfailingly pleasant and helpful with regard to anything asked of them. They have often gone the extra mile and I would thoroughly recommend them to anybody looking to let a property .

Ross + Liddell WORSE SERVICES EVER . exhausting back and forth yet no resolution or they come back with excuses. They charge ridiculous fees in maintenance and hold homeowners payable even when home owners never accepted or received information they claim to have sent out.
I would think a company offering these services will go above and beyond to be sure their customers (home owners) are happy with their services and prices. I doubt they even try to get the best quotes out there.

Ridiculous invoice system to confuse home owners to just keep pay and not bother. Charged paper fees because they sent bills by post, they claimed they sent information out to customers which I NEVER RECEIVED but still they insist nothing can be done. Can you proof I got it ? No we sent it out. Spent almost an hour on phone and several emails yet nothing was resolved.

Tell me why one needs to pay twice for ground maintenance in same estate, your email said the general estate maintenance and the other charge is for where I live?? I live in a close and we do our grass and everything ourselves so am confused.

Why am I paying twice for a play park inspection and their response is because I live near a park I pay and then I pay for the other park in that isn’t close to me too ? How does this make sense ?

If you are confident about your services open a channel of communication with the estates you currently serve and ask if people are satisfied.

Great service from start to finish when letting a property through Ross+Liddell cant thank them enough for the service they provided me with highly recommend if looking to let a property.

Nicole from Client Support at Ross and Liddell replied to my concerns about the general cleanliness of the common stairwell after I pointed out that the job wasn't being carried out to the best of the contract cleaners ability and in my, and all other residents opinion, could be done much better. Nicole understood my concerns and explained that she would pass this information on to the cleaners, and assured me that a thorough clean would be carried out next time the cleaning is due, which is every Monday. I am very satisfied with the help and attention I received and the prompt reply, and will pass the satisfactory outcome to the other residents in this building. Thank you. S. Bett

I was really happy with Ross and Liddel’s help in finding a flat in Glasgow for me and my friend. I was looking for ages going to loads of viewings for months, I called them and they got me a viewing and a flat within a week and I am very grateful, thank you

The lettings team at Ross & Liddell in Byers Road are so friendly and approachable. We hadn’t rented in about 40 years so everything was very new to us and they led us through the process very well. Ann showed us around the property and was lovely. Freya was the lady who worked with us if there were any issues. I would highly recommend this team.

Leah was very helpful on the live chat facility and did everything possible to resolve the issue I had with my bill.

Leah was very polite and efficient in understanding my issue. Communicated very clearly and in a friendly, but professional manner.

Ross +Liddell is into property letting services and providing the good service.

Nicole was very helpful fully listened to my enquiries

Ross and Liddell helps the clients really well. If I need to get something sorted, they're just one phone call away, and help out as much as they can.

Of course, some of the things are a bit time constrained due to having to work together with landlords and everything, but other than that it's been great so far.

Apart from the slow response (sometimes only), Ross and Liddell on Byres road has been great.

Perfect, I got the rental house in a quite short time after contacting, and the following service was good as well.

Good team, our questions and requirements are responded quickly. Lovely people to chat with too!

39minutes on the phone to discuss an issue with service.
Terrible customer service and unfair late fees applied onto late fees without a reasonable explanation.

I’ve been with them for about three and a half years now, and the team’s always been brilliant — friendly, quick to reply, and easy to deal with. They look after our building so well and make everything straightforward. Highly recommend!

Rhiannon responded very promptly and efficiently to my query.

Finally got an invoicing issue resolved. Invoices need to be made clearer when estimated figures which have been previously paid are billed again. Confusing. Rhiannon managed to get things sorted.

Very frustrating trying to do everything over LiveChat with all the to-ing and fro-ing!

Silvana was very helpful, understood the issues raised completely bringing it to a satisfactory conclusion.