Ruthsroses Reviews 928

THE worst florist EVER! Ordered at 618 am...it is now 4pm and my girlfriend left her home and now the flowers will die in the lobby. Called 4 times and got inept customer service who only told me they will be there today. It is not Valentines Day or ANYTHING! Asked to waive the $19 "service fee" whatever that is...since the service was TERRIBLE. I wish I could give them zero stars...as they dont deserve one!

If I could give less than one star I would. This company is HORRIBLE. They did not deliver the flowers and have been trying to say they have 48 hours to investigate the issue. They refuse to issue my refund and the customer service SUCKS!!! There are no supervisors or managers available to speak to you. I wish I had read the reviews prior to placing my order. They told me they are located in Savannah, GA but after a search, nothing comes up with an address in Savannah. Do not use this company...they will steal your money then make it sound like its your fault for the flowers not being delivered.

These were the best flowers I ever ordered online. They were fresh, colorful, plentiful and aromatic. They have remained fresh for nine days, so far.
They arrived the morning after they were supposed to be delivered. Although, I did order them for same day delivery, so that may have been my fault.

I ordered from Ruthsroses for my cousins birthday, and it was totally a shame for me, firstly it arrived too late and later on it was totally rubbish.

I ordered flowers from Ruth’s days in advance for a delivery for a friend’s birthday. The flowers never made it. When I called they tried to reschedule (birthday passed) and now I can’t get my money back. Scammers.

So many had negative reviews but my flowers were some of the prettiest ever! The colors were shades of deep purple, pink and large white roses! The lasted over a week and smelled wonderfully. They were delivered to my work office as a thank you from a client and so may agents in my office wanted to know which florist they came from! I am a gardener so I can be picky and these were simply lovely!

Bait and switch, hidden fees, and complete misrepresentation of product. Paid additional cost for a nicer vase and some moss on a money tree. They sent it, in a junk basket, tree looked terrible, threw a weird ribbon on it, and said they were not responsible due to same day delivery. On top of that, they tacked on a $20 service fee out of nowhere. Absolutely criminal scammed. DO NOT BUY FROM THIS BUSINESS AND PLEASE SPREAD THE WORD!!

If I could give this negative stars, I would. Total fraud, not local, not helpful, not truthful. Please DO NOT order from this company

Worst florist ever. If I could rate them a zero I would. Ruined a special event by delivering flowers a day early and placing them on a sunny porch. No doorbell ring or notification. Ended up with wilted flowers. No assistance provided when I contacted the company first thing next day. Called multiple times to be told no manager available. Zero assistance.

tHIS FLORIST IS A SCAM!! DON'T ORDER FROM THEM. I thought they were a local florist....that's what they advertised.....I didn't read reviews....wish I had. I ordered flowers for a funeral for a family member......DID NOT RECEIVE THEM!!!I'm filing complaint with Missouri Att. General.

I’d really like to give Ruth’s Roses 0 stars, but didn’t know if my comment would post without any stars! I was specifically looking for a florist in the town my mother lives in, and saw that Ruth’s Roses advertised as a local shop with no delivery fee within the local area, and same day delivery for orders placed before 2pm. My mother had learned that day of her brother’s passing, and I wanted the arrangement I ordered to arrive that day. I placed my order before 2pm.
My mother would call right away after receiving flowers, and I never heard from her that day. I called Ruth’s Roses in the morning, and was surprised that it seemed like a call center - the person who answered had a heavy accent and was difficult to understand. She told me there had been a delivery problem, and the flowers would be delivered today instead. It was important to me that my mother receive the flowers yesterday, I was not happy.
At 3:15pm today, I still hadn’t heard anything from my mom. I called Ruth’s again, and the same person on the other end of the line that I’d spoken with before told me she’d check with the driver. She got back and said the flowers were delivered at 6:30pm today. Interesting, because it wasn’t even 3:30pm yet! She said she’d contact the driver again to find out what was going on and would email me a response.
The email, which I read at 5:40pm said the flowers had been delivered at 6:30pm today (still nearly an hour in the future) and the driver took a photo as proof of delivery. The photo of the arrangement was as nothing like what I ordered! It was a handful of flowers in a cheap glass vase! I paid $70 plus their $18.99 “service fee” for that! And I’ve still heard nothing from my mother. From the photo, I see the flowers were left on a bench in front of her condo building. The delivery person probably didn’t notify her they were there!
Ruth’s Roses is a SCAM!!! Don’t use them!

Horrible Communication, cancelled my order without even attempting to contact me. STAY AWAY.

What went wrong is that the representative on the phone lied to me. I was trying to reach a LOCAL florist in Johnstown, NY. When I Googled that, Ruth's Roses came up. I asked the person on the other end of the line if they were physically located in Johnston, NY. They lied and said they were. When the flowers I ordered were delivered, they were from Bloomfields Florist in Amsterdam, NY. In other words, Ruth's Roses is a SCAM. And to put a cherry on top of it all, they lie.

This is totally a scam! I ordered flowers for my sister‘s funeral and the picture online was totally misleading. The website makes them look like a local florist. I don’t believe they are.I called multiple times to complain with no resolution. I sent an email and asked for a refund. I doubt that they will respond. I asked to speak to a supervisor and they said they were all in a meeting. I would not recommend them at all.

ALERT SCAMMER FLOWER COMPANY DO NOT USE THIS FLOWER COMPANY.......
spent about 90bucks one flower ballons and card!
NYC Columbus Ave and never came.... I called the same day and its was not delivered ever and they said if it does not show up i would get a refund.... Well i call they are closed .... i call the next day and they said it was delivered at 3pm when i was calling at 8pm same day asking what happened to my flowers.... they said they need to do a 48 hour investigation.... 1week 2 days later and I'm still waiting for an email..... I also never got a confirmation email..... Warning do not use this company they are scammers and i will be reporting them to the armory generals office for illegal sales tactics and so on.... thanks for ruining a birthday and not even return my money.... SCAMMMERS SCAMMERS SCAMMERS ALERTSCAMMERS

When I googled the need for a florist in Williamsburg, VA Ruthroses listed they are a family owed business and have been in the community for 25 plus years. This statement gave the impression they were located in Williamsburg. NOT SO. The flowers order vs the flowers delivered were totally different. This was a disappointment. I did not look at reviews before ordering. I would not order from such a deceptive company.

I have used Ruth's roses for a recent delivery to my mother in laws hospice and they were delivered as promised and mom was very pleased!! The service personnel were professional and kind. Thanks Ruth Rose's. I also just ordered a funeral arrangement of the tranquility basket. Again the customer service representative was curtious and kind. He got everything correct. And my order is to be delivered on the 27th of March. Thanks again for the assistance of Ruth Rose's and employee's

Delivered to the wrong address left on that porch overnight in near freezing temp and rain. The neighbor made the delivery the next day. As in other reviews the flowers were not what I ordered and a very skimmpy arrangement. Of course the flowers are all dying 2 days later from exposure. If I lived close to this friend I would have gone to the grocery store for their $24 arrangement and had a nicer one than what finally arrived via the neighbor. Delivery scheduled Thurs. arrived on Sat.

My mother ordered flowers from Ruth's Roses for her sister who turned 90 and she never received them. They claimed they tried to deliver the first day but Auntie wasn't home (which wasn't true) and they tried the next day and was successful (which wasn't true). It's apparent they delivered to a different address and I'm asking mother to request a refund.

The VERY POOR quality (and quantity) of flowers that were delivered did not resemble the arrangement that was ordered in any way. The excessive fees for what was delivered feels very much like a scam.