Amazing service: 1. prompt response to my request of replacing kitchen tap and stopping any leaks 2. Plumber booked and arrived within 24 hrs 3. Job was done quickly and professionally. Would defin... Toon meer
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Serviceteam are my go to company for all things related to gas/electrical and plumbing. Jader is a legend in the field of gas installations, testing and repairs. Ethan pulls the strings behind the s... Toon meer
Bedrijf heeft geantwoord
Serial problems over a few days included two defective toilet flushes, a blocked kitchen sink and a rumbling, vibrating gas fired boiler. Ethan organised the repairs and plumbing engineer, Jader, carr... Toon meer
Bedrijf heeft geantwoord
I had a new boiler installed because the previous one was full of rust and malfunctioning. The quote they provided was fair and they did not complicate the matter more just to justify an additional pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Serviceteam where you can find out all about OUR TEAM and see our excellent customer reviews! Benefit from using our Team of friendly Property Maintenance Engineers with specialties in HEATING, GAS, CENTRAL HEATING, BOILERS, HANDYMAN, BUILDING, ELECTRICAL, PLUMBING, PAINTING & DECORATING AND CARPENTRY. Available 24/7, 365 days a year to tend to your general and emergency needs. Serviceteam are based in Isleworth, Middlesex and cover the London, TW, KT, UB & HA post codes. Our Loyal customer base love that we have Fast Response Times Qualified, Vetted & Friendly Engineers Clear and easy pricing 24hrs Emergency Services 5% off booking online Our Expert Engineers take pride in providing our valued customers with high quality workmanship, clear and effective communication, fantastic customer service and a ready smile. We know that these type of works are normally surrounded with stress for our customers, so we’re here to provide a service that will ease your stress. Emergency Homecare Property Maintenance We offer an around the clock service for emergency homecare property maintenance for all situations available 24/7, 365 days of the year. Simply call 020 8640 7907 or request a call back via our website and we’ll have one of our local emergency engineers out to you ASAP and all our work is guaranteed. Find out more about the services that we offer by calling our friendly office staff on 020 8640 7907 or check out our website for more information: www.serviceteam.co.uk
Contactgegevens
London, Verenigd Koninkrijk
- 020 8059 8123
- trustpilot@serviceteam.co.uk
- serviceteam.co.uk
4,6
Uitstekend
1K reviews
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Poor and unprofessional service 
It was a big mistake and I regret it.
I used this company for the first time and it certainly would be the last. I found the service very unprofessional and work was carried out by people who are not properly qualified or with adequate skills, training or experience.
They installed an electric shower that did not work and they left me with a leak which could have flooded the whole apartment - totally unacceptable! 
30 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
We’re sorry you feel disappointed, but we do need to correct several inaccuracies in this review for the benefit of future customers.
You requested a like-for-like replacement of an electric shower supplied by yourself, to be connected to your existing plumbing and electrical services. Our quote and attendance were clearly on the basis of a simple swap, with no design, specification, or supply responsibility taken on by us. This was explained and agreed in advance.
The work was carried out by a fully qualified and highly experienced engineer with over 25 years’ industry experience, more than 10 years full-time with Serviceteam, completing high volumes of similar work every week. We strongly reject the suggestion that the work was carried out by unqualified or inexperienced personnel.
Upon installation, the shower did not operate correctly. Further checks on site confirmed:
• The electrical supply was adequate and compliant.
• The incoming water flow rate was restricted and not suitable for the shower model you had purchased, or alternatively the unit itself may have been faulty.
At your request, our engineer remained on site well beyond the agreed minimum visit, carrying out additional diagnostics that were outside the original scope. We also replaced a restrictive isolation valve as a goodwill attempt to improve flow, which unfortunately did not resolve the issue.
When you later reported a minor drip on a joint that had tested leak-free when we left, we returned free of charge within 24 hours and resolved it immediately.
As you supplied the shower, we cannot return it to the retailer or claim under warranty on your behalf. The appropriate next step is to contact the manufacturer to assess whether the unit is faulty or incorrectly specified for your water supply. Any redesign, re-specification, or further remedial work would require a separate visit and quotation.
The installation itself was completed correctly, tested, and supported with follow-up attendance at no charge. We always aim to be clear about scope, responsibility, and limitations when customer-supplied equipment is involved.
Serviceteam
Antwoord van Serviceteam
Hi Kerr - Thank you for taking the time to leave us a 5-star review.
We are really pleased to hear that our engineer arrived on time and carried out your new boiler installation in a polite, cheerful, and tidy manner. Providing smooth, fuss-free, and mess-free service is exactly what we aim for on every job.
Thank you for choosing us, and we would be more than happy to help you again with any heating or plumbing needs in the future.
Stay safe - serviceteam
Super efficient and got job done quickly
1 februari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Thank you for your kind 5-star review. We really appreciate you taking the time to share your experience with us.
We are glad to hear that the job was completed efficiently and without delay. Our team always aims to provide a prompt and reliable service, so your feedback means a lot.
If you ever need our help again in the future, we will be more than happy to assist. Thanks again for choosing us.
Stay safe - serviceteam
Professional service
Professional, honest and efficient. They turned up on time, explained the problem to me and resolved it in the best way possible.
30 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Arif - Thank you for taking the time to leave us such a positive review.
We are really pleased to hear that you found our service professional, honest, and efficient. Turning up on time, clearly explaining the issue, and fixing the problem properly are standards we always aim to meet on every job.
If you ever need help again with plumbing, heating, or any other home repair, please do not hesitate to contact us. We will be happy to help.
Stay safe - serviceteam
Sketchy Service.
Engaged these guys to replace a toilet and clear and retile the bathroom floor. From first contact all went well. Communication was clear both in what they would do, how much was the likely cost, how long it would take, what was required from me (videos, tiles, parking etc) and a time and date was set. All great until…
Until their man never showed up! The 3 hour window passed and a complete no-show without any excuse. I contacted Serviceteam and an hour later they messaged me on WhatsApp to say their engineer had had an urgent medical condition and had to go to hospital. This may have been the case and I’ve certainly no proof that it wasn’t. Unfortunately for Serviceteam a recent consumer rights radio show has highlighted the increasing misuse of this excuse by contractors as it’s likely to deflect anger rather than give the real reason for no-shows - overbooking. I once found myself in North Middlesex Hospital with a broken shoulder and clavicle after being smashed off my bike by a young inattentive driver yet I still managed to let the waiting customer and the two the next day know I wouldn’t be coming (with one hand!) so…
In fairness to Serviceteam they apologised (maybe you could teach local councils that small courtesy which means a lot) and did try to resurrect the job with a discount but I’m a busy man and it didn’t happen. Also, although I would never expect Serviceteam to reimburse me I had borne voluntary costs to ensure optimal working conditions for their engineer (1 booked day for me at a local hotel £89, lost 3 hours work £80, parking permit £15, dog minder £45) and I didn’t want to do that again in case of another no-show.
Serviceteam promptly repaid my deposit and I’ve learned a valuable lesson about preemptive costs which, when I’ve found time to engage another contractor, I will try to keep to minimum. It was an amicable parting of the ways but ultimately they failed to deliver as promised so I think 3 stars is fair.
23 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi John - Thanks for taking the time to leave a detailed and balanced review.
You’re right to be frustrated by the missed attendance. The engineer assigned became unwell in the morning and required urgent medical attention. That information was only confirmed to us late in the morning, which is why the update to you came later than it should have. We accept that the delay in communication added to the inconvenience, and that’s on us.
We did apologise, refunded your deposit the same day, and offered to cover your parking cost plus an additional goodwill discount to try to salvage the job — but we also understand your decision not to rebook given the disruption you’d already experienced.
You’re also right that no-shows are a real issue in the industry, and while genuine emergencies do happen, our responsibility is to manage communication better when they do. We’ve taken this on board internally.
We appreciate you recognising that everything up to that point was handled clearly and professionally, and we’re sorry we didn’t ultimately deliver as promised on the day.
Thanks again for the fair and considered feedback — it’s genuinely useful.
Serviceteam
Tap replaced and radiators fixed
Tap replaced and radiators fixed. Prompt and polite.
Very good service.
30 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Francis - Thank you for taking the time to leave us a review. We really appreciate it.
We are glad to hear you were happy with the tap replacement and radiator repairs, and that our engineer was prompt and polite. Providing reliable plumbing and heating services with a professional approach is always our aim.
If you need any help in the future with taps, radiators, plumbing, or heating issues, please do not hesitate to contact us. We will be happy to help again.
Stay safe - serviceteam
Shannon and Jader were excellent
Shannon and Jader were excellent. Good customer service and good specialist knowledge (respectively).
27 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Sarah - Thank you very much for your kind review. We are really pleased to hear that Shannon and Jader provided excellent service and strong specialist knowledge during your visit. We always aim to deliver reliable, professional support to our customers, so it is great to know your experience reflected that.
If you need any plumbing or property maintenance help in the future, please do not hesitate to contact us. We will be happy to assist you again.
Stay safe - serviceteam
Antwoord van Serviceteam
Hi Obi - Thank you for taking the time to leave this review, David. We are glad to hear that our engineer provided clear advice during your Vaillant boiler service. Clear explanations and reliable servicing are important to us, especially when it comes to keeping heating systems running safely and efficiently.
If you ever need help with boiler servicing, repairs, or any other heating issues in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam
Once again great service!
Great service as usual, team was on time, friendly and professional - clear explanation of the status of the boiler and recommendations to keep it performing well. We used Serviceteam several times now for annual checks and plumbing jobs in the house and they've always been great.
27 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Dan - Thank you very much for your kind review and for choosing Serviceteam again. We are glad to hear that our team arrived on time, explained the boiler condition clearly, and shared helpful advice to keep it running well. It also means a lot to us that you continue to trust us for your annual boiler checks and plumbing work at your home.
If you ever need help with boiler servicing, repairs, or any plumbing issues in the future, please do not hesitate to contact us. Our team is always happy to help and keep your home running safely and smoothly.
Thank you again for your review.
Stay safe - serviceteam
Great service
Very fast, efficient, polite, friendly and informative service. No stress, no hassle. Just as it should be.
26 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Paul - Thank you very much for your kind review and for choosing Serviceteam for your boiler repair. We are glad to hear that our engineer provided fast, efficient, and friendly service, and that everything was handled with no stress or hassle. That is exactly the experience we aim to deliver for every customer.
If you ever need help with boiler servicing, repairs, or any other home maintenance in the future, please do not hesitate to contact us. We will be happy to help.
Stay safe - serviceteam
Job done quickly and efficiently
Job done quickly and efficiently
26 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Venessa - Thank you for your kind review. We are glad to hear the job was completed quickly and efficiently and that you were happy with the service. Our team always aims to provide reliable, professional plumbing support across London. If you need any help in the future, please do not hesitate to contact us. We will be happy to assist.
Stay safe - serviceteam
I had a good experience with the…
I had a good experience with the company. I recommend to use their Engineer.
25 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Thank you for taking the time to share your experience with us. We are glad to hear you were happy with our engineer and the service provided. Our team always aims to deliver reliable, professional plumbing and repair services across London, and your recommendation means a lot to us. If you ever need help again in the future, please feel free to contact us. We will be happy to assist you.
Stay safe - serviceteam
Great service very helpful really friendly too
Great really friendly too
26 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Grace - Thank you for taking the time to leave such a kind review. We are glad to hear you were happy with the PAT testing service and found our engineer helpful and friendly. Providing reliable electrical safety checks with clear, professional service is always our goal.
If you ever need PAT testing or any other electrical services in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam
good price, listened to my preferred contact method
Service team offered cheaper installation (after new customer discount that is) than I was prepared to pay to Amazon before the hive item I wanted to grab in the sales sold out! They quoted me all online/WhatsApp messages and arranged a time with my tenant. Literally every other company tried to call me on the phone despite me saying I was not well and preferred online; they actually listened so too marks from me just for this!
25 november 2025
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Easton - Thank you very much for your kind review and for choosing Serviceteam for your central heating repair and Hive installation. We are really glad we could offer a better-priced solution and complete the installation quickly, especially with the time pressure around the sale.
We are also pleased to hear that our team respected your preferred contact method and handled everything through online and WhatsApp messages, including arranging access with your tenant. Clear communication and flexibility are important to us, and it is great to know this made a difference for you.
Thank you again for trusting us with your heating system. If you ever need help with heating, plumbing, or any other home repairs in the future, please feel free to contact us. We will be happy to help.
Stay safe - serviceteam
Avoid thisAvoid this company unless you want to be sabotaged in sub-zero temperatures. company unless you want to…
Avoid this company unless you want to be sabotaged in sub-zero temperatures.
I called them because my boiler pressure was spiking when heating was turned on , but at least I still had hot water running. That changed the moment their "engineer" stepped through the door. he assessed the situation and mentioned about parts required and time need to fix but he also messed with the internal configuration and broke my hot water too. He then had the audacity to slink out the door without saying a word or restoring the settings to how he found them.
I was left in a house where the outside temperature was -5°C with a 1.5-year-old toddler, no heating, and—thanks to them—no hot water.
When I escalated this, their customer service was a total disgrace. Despite explaining that their own employee had sabotaged my basic utilities in the dead of winter, they told me to wait 3 days. They showed zero urgency and zero humanity. I wouldn't wish the three-day ordeal they put my family through on my worst enemy.
I ended up having to pay a competent professional to fix their mess. I wasted £110 on these useless cowboys just to have them leave me in a freezing, unlivable house. They are incompetent, dangerous, and utterly heartless. You’ve been warned.
Editing because lying is part of their service and culture:
Your Engineer did altered the configuration, However when another engineer came in next day from FastFix when they changed the settings I had running water again just like that.
Before you lie , I never asked for same day fix for I just wanted my hot water running as before when your Engineer changed the configuration.
On top of the abysmal service and ignorance they are here back again lying about everything that has happened.
NEVER TRUST THESE GUYS !!!!!
4 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
We’re sorry this situation was stressful, particularly during cold weather. However, several statements in this review are factually incorrect and need to be addressed.
You contacted us because the boiler pressure was rising when the heating was switched on. This is a recognised fault condition and indicates an underlying issue that existed prior to our engineer’s attendance. Our engineer attended on 04/01/2026 to carry out the diagnostic visit you booked. He identified failed internal components and recorded these findings in the job report. A repair quotation was issued the next working day.
When the engineer left the property, no settings were altered to disable heating or hot water, and no components were removed or interfered with. There is no evidence that our engineer caused the loss of hot water. With the faults identified, further pressure loss or system shutdown can occur at any time, which explains why the boiler may have failed later.
We were asked for same-day repair, which was not possible due to engineer availability and parts stock. We offered the earliest available repair appointment based on supplier availability, which is standard practice across the industry. A recall visit was also offered.
The service provided was a diagnostic inspection, which was completed in full and in line with the booking terms: the fault was identified, documented, and a quotation issued. Inspection fees are not dependent on same-day repair or acceptance of follow-on work.
We take complaints seriously, but we cannot accept claims of negligence or “sabotage” that are not supported by technical evidence or the documented facts of the visit.
Serviceteam
Utterly appalling - I consider this company to be dishonest given its response to a legitimate and factually accurate review
Edited after their response*
Reducing from 2 stars to 1 star due to their reply and inaccurate comments.
I do now also wish to note that I believe this company is dishonest given the response it has posted in reply to genuine, legitimate feedback, and certainly disreputable.
Particularly given that it is seeking to charge for an appointment it did not attend. While also posting here that it has refunded. It has not.
I did not cancel at any time. The company failed to turn up, and I had no communication whatsoever on the day, despite being told I would be contacted by the job manager on Monday before the appointment.
I did make it clear that I wanted an appointment as soon as possible due to having no hot water or heating. That’s also very self explanatory. So to wait more than a week and then be given an out of hours late evening appointment is unacceptable and unreasonable.
They then cancelled to ‘reschedule’ to a later date. Why?
This could be perceived to be a ploy to retain customers’ not insignificant deposits. With an irrelevant reference to terms and conditions (which don’t apply here as they cancelled not me)
I’ve now disputed the transaction with VISA given that I have done nothing wrong and the company is not refunding the full deposit. They can deal with VISA and provide it with evidence of the so-called claims it makes below regarding me cancelling, which are of course incorrect.
It would make no sense for me to pay a deposit and then lose it by cancelling a desperately needed appointment to restore heating and hot water. I do also now have to wonder if the pump wasn’t delayed at all - they just wanted the work and the deposit and therefore said this was the delay when it wasn’t.
Who knows. But what I do know, after I spoke with Ethan, is that treating your customers this way and blaming them for the issues is not the way to build and grow a business. It also shows what sort of company it is.
Reputable, trustworthy companies don’t speak to their customers that way (even if they don’t agree with them and have a different view).
****
No hot water or heating so placed a deposit for a new pump to be fitted.
Claimed that the pump was delayed and didn’t arrange an appointment until a week later (a week after I’d paid the not insignificant deposit). It then arranged an appointment on the following Monday at any point from 6pm to 9pm, informing me of this after 8pm on Friday evening.
Leaving me hanging over the weekend which is never good.
So I’ve been without heating or hot water (in January, with flu) and they haven’t done anything to recognise that. Claiming they can’t do anything earlier due to “engineer’s route”.
Unable to contact them over the weekend so I can’t even make alternative arrangements.
I appreciate that a pump could be delayed and that isn’t their fault, but the scheduling and delay with that is.
What’s all the more frustrating is that I could have had someone else out days sooner and for a much better price.
I won’t be using them again as a result - these experiences matter and stick with people. I feel left high and dry (or cold and without hot water to be more precise).
Not so much “servicenow”.
I cannot recommend this company given my experience, and particularly given its inaccurate response below to this review.
16 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
We’re sorry this experience was stressful, especially in winter and while you were unwell. That said, we need to clarify a few points for accuracy.
You contacted us on 09/01 and accepted the discounted quote on 13/01, at which point the pump was ordered immediately. No Friday appointment was promised. We advised at the time that all engineers were fully booked and that the earliest confirmed slot available was Monday, 19/01, which was offered once schedules were finalised.
The evening appointment window was based on the engineer’s route and no daytime or earlier access requirement was communicated to us. When you later asked to cancel and proceed with another company, the appointment was cancelled and your deposit was refunded without dispute.
We regret that the timing didn’t meet your expectations, but we acted promptly, transparently, and in line with what was agreed. We wish you well with the repair going forward.”
Serviceteam
The task was completed remarkably well
The task was completed remarkably well! Much appreciated!
9 januari 2026
Review zonder uitnodiging
Antwoord van Serviceteam
Hi Nicole - Thank you very much for your kind feedback. We’re pleased to hear that the work met your expectations, and we truly appreciate you taking the time to share your experience.
If there’s anything else we can assist you with, please feel free to reach out.
Stay safe - serviceteam
Antwoord van Serviceteam
Hi Catherine - Thank you for taking the time to share your feedback. We’re pleased to hear that the engineer arrived on time, worked cleanly and efficiently, and took the time to answer your questions clearly.
Delivering reliable boiler servicing with respectful, professional engineers is something we take seriously, so your comments mean a lot to our team. If you ever need future boiler maintenance, repairs, or safety checks, we’ll be happy to help. We look forward to supporting you again.
Stay safe - serviceteam
Boiler Service
Booked on the same day I posted my job. Was given regular updates and the job was carried out on time and super quickly. Highly recommend.
2 januari 2026
Antwoord van Serviceteam
HI Ranbir - Thank you for taking the time to share your experience. We’re glad we could arrange your boiler service quickly and keep you updated throughout the visit. Our engineers always aim to arrive on time, work efficiently, and leave everything running safely and smoothly.
It’s great to hear the same-day booking and fast service made a difference for you. Your recommendation means a lot to our team, and we truly appreciate your trust.
If you ever need future boiler servicing, maintenance, or advice, we’re always happy to help.
Stay safe - serviceteam
Repairs
I received excellent support from start to finish and work carried out was to a high standard.
5 januari 2026
Antwoord van Serviceteam
Hi Belfon - Thank you for taking the time to share your experience. We’re really pleased to hear that you received excellent support from start to finish and that the repair was completed to a high standard.
Supplying and fitting a new siphon flush valve is a job that needs careful testing to ensure reliable performance, so it’s great to know everything is working well. Our team always aims to deliver clear communication, quality workmanship, and dependable plumbing repairs, and your feedback confirms we’re on the right track.
If you ever need further plumbing repairs, maintenance, or advice, we’ll be happy to help. Thanks again for choosing us and for trusting our service.
Stay safe - serviceteam
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