Has not disappointed. Easy drop off at FedEx. My bag was going to take 4 days and arrived in 2-3. The app should be friendlier. the ability to change from USA $ and capture postal code instead of z... Toon meer
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Lees wat reviewers zeggen
Utilized Shipgo’s service on a recent trip to Japan. I was going to be there for two weeks and knew I was going to be buying a lot of products from Japan so I shipped one large suitcase there and back... Toon meer
Most of the transfer of my 3 luggage pieces was very good but one of the bags seemed to be separated from the other two and the information related to it’s whereabouts was difficult to pin down. That... Toon meer
I priced out four different baggage delivery services for a box containing a 26" suitcase up to 50 lbs. ShipGo was the least expensive, offered the most insurance, and didn't charge for live customer... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Geschreven door het bedrijf
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contactgegevens
324 Datura Street, Suite 400, 33401, West Palm Beach, Verenigde Staten
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4,8
Uitstekend
3K reviews
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Pick up was 40 minutes late
Pick up was 40 minutes late. Dispatcher told us to look for a white Hyundai but driver was driving a Kia. So that made us miss the earlier train. I would suggest dispatch put us in direct contact with person doing the pick up so I could share location. The luggage was delivered on time.
11 januari 2026
Antwoord van ShipGo
Mr. Stephens,
Good morning. Thank you for reviewing your recent ShipGo order. In our review, we can see your courier was scheduled to collect your shipment following your debark on January 11th. We were advised your debark from the ship was at 8:15 AM and can confirm our local third-party courier collected your shipment at 8:30 AM local time.
We do apologize for any confusion regarding the type of vehicle used by the courier at the time of collection. We will be addressing this concern directly with our third-party carrier to ensure they are providing accurate vehicle details in the future to prevent any misunderstanding. We will also share your suggestion of having the driver contact you directly, rather than communication being relayed through a dispatch team.
If you would like to discuss this further, please feel free to contact us by texting or calling 800-604-7021 or by emailing customersupport@shipgo.com.
We genuinely appreciate your feedback, and thank you for choosing ShipGo!
Picked up on time and delivered on time…
Picked up on time and delivered on time who could ask for anything more
16 januari 2026
We are super happy with Shipgo
We are super happy with Shipgo! When I made a mistake on my drop off location, I was immediately helped by a representative that solved my problem. I was able to ship my package with no problem and it arrived in perfect condition! We will continue to use Shipgo and recommend it to all our friends and family!
15 januari 2026
By far the best shipping service.
By far the best shipping service. I've used shipGo a few times already and I can honestly say that it's the best shipping service out there, affordable prices, super speedy delivery and amazing costumer service.
14 januari 2026
Clubs were picked up on time and…
Clubs were picked up on time and delivered on time both too and from the golf course in Florida – from the New York area. Couldn’t be happier with the service provided.
13 januari 2026
Great customer service
Great customer service, easy website to use, prompt and efficient delivery, great communication.
10 januari 2026
Guaranteed by Wednesday and it arrived…
Guaranteed by Wednesday and it arrived Sunday. ( 3 days early).
12 januari 2026
The service
The service, with door to door pickup and delivery, is excellent and reliable.
11 januari 2026
Shipment arrived intact both ways and…
Shipment arrived intact both ways and well before the anticipated date.
29 december 2025
ShipGo for an alternative… The ONLY way to ship!
Having found ShipGo for an alternative way to ship items, I have been thoroughly amazed and very happy with ShipGo.
Every person I've spoken with was professional, friendly and knew exactly what I needed!
The entire process was amazingly swift and complete.
They picked up my bags and luggage from my door and it arrived within a very reasonable amount of time. Everything was secured, my bags arrived without incident!!
I highly recommend ShipGo for ANY shipping issues you have. Don't waste time with popular or normal shipping. This company is the way to go and from now on I will use them for shipping items, for any type of shipping!!
Just call them if you have questions, they will tell you exactly what you need as well as the packaging requirements! They are wonderful.
11 januari 2026
Easier than I expected
Easier than I expected, and real people in customer service! Luggage arrived in 2 days
8 januari 2026
Picked up bags as promised
Picked up bags as promised, delivered as promised. Issue: documents required for return not received until 18 hours before leaving. When in a villa there is usually no printer. That is not good.
10 januari 2026
It’s easy
It’s easy. It’s efficient. FedEx picks it up when it says it will and delivers it the same. And the support people are great help. No more dragging heavy luggage through airports
9 januari 2026
Premature delivery that would've been discarded
I shipped my luggage across the country while relocating for a new job. The shipment arrived a full week earlier than expected, before I even arrived. It was delivered to a non-storage area, and I was told it would be discarded if I did not retrieve it that same day. Customer service said that because it was delivered to a YMCA mail room, they likely could not help. Almost had to throw away my luggage and ended up calling a bunch of storage courier services in a place I didn't move to yet. Ultimately had to solve problem by myself
7 januari 2026
Antwoord van ShipGo
Yewon,
Good morning and thank you for reviewing your recent ShipGo order. We are pleased to see your shipment made great time traveling from California to New York. However, we do regret that in this instance the early delivery had a negative impact for you.
When booking with ShipGo, all delivery dates are listed as “Deliver By” dates. This means the shipment is guaranteed to arrive no later than the date selected at checkout and may arrive sooner. We apologize if this was unclear during your booking. For future reference, if an early delivery may pose an issue, you do have the option to ship to a local FedEx carrier store (who can hold the shipment for up to five business days, a small fee may apply) or to another staffed or reliable location such as a business, neighbor, or family member.
In reviewing your interactions with our team, we can see you contacted us on your day of delivery to advise of the issue caused by the early delivery. At that time, our representative confirmed they were exploring options to assist, including hiring a courier to collect and redeliver the shipment. After this, you replied that your friend was able to retrieve the bag and that no further assistance was needed. At that point, we marked your ticket as resolved.
Had we been advised otherwise, we certainly would have continued working toward a resolution on your behalf.
Should you wish to discuss this matter further, please contact us by calling or texting 800-604-7021 or emailing customersupport@shipgo.com and referencing your Trustpilot review.
We appreciate your feedback and look forward to clarifying any additional questions or concerns you may have. Thank you for choosing ShipGo!
Efficient and smooth process
Efficient and smooth process, website is user-friendly, and shipping is quick.
8 januari 2026
Mostly Pleased
We loved not having to deal with checked luggage at the airport! The only glitch was having to find a luggage tag large enough to accommodate the printed shipping label. We ended up taking our suitcase to a FedEx store where tags were available, and shipped the suitcase from there instead of having it picked up at our home. The tags are reusable, so return shipping worked wonderfully.
6 januari 2026
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