Terrible company. I ordered a set of Bilstein Shocks, totalling 2300. They just sent one. They sent another 3wks later, which was the incorrect item. I returned it, and after much waiting. Decided on... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
First time customer at Shock Surplus, and will be returning from here on out! I was inbetween on getting leveling shocks for my 21 TrailBoss. Ended up using the chat box and Hector answered all my que... Toon meer
Bedrijf heeft geantwoord
Very happy with my purchase from Shock Surplus. Ordered Bilstein 8100s front and rears + ome 2895 springs. Took a few weeks for everything to come in but not a big deal. They even had bilstein... Toon meer
We purchased a shock for our motorhome and a few weeks later we wound up returning the motorhome due to unforeseen mechanical issues it had that we couldn’t repair. Shock surplus helped me from the s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contactgegevens
12711 Ramona Blvd, #106, 91706, Irwindale, Verenigde Staten
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4,4
Uitstekend
1K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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HECTOR THE MAN!!!
First time customer at Shock Surplus, and will be returning from here on out! I was inbetween on getting leveling shocks for my 21 TrailBoss. Ended up using the chat box and Hector answered all my questions and got me hooked up! Never usually write a review, but the easy going staff at Shock Surplus made it hard not too! If ya'll have any questions or concerns i'd specifically ask for Hector!
13 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review and welcome to the Shock Surplus family!
We’re glad Hector was able to help you get dialed in on the right setup for your TrailBoss. He’ll definitely appreciate the shoutout. It means a lot that you took the time to leave a review, especially since that’s not something you usually do.
We truly appreciate your support and look forward to helping you again in the future!
Got great quality shocks
Got great quality shocks. Arrived on time and they run pretty good deals.
2 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear you received quality shocks on time and were able to take advantage of a good deal.
We appreciate your support and hope to help you again in the future!
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear you got a good price and fast shipping.
Quick shipping and a great price
Bought some bilstein 4600s and the shipping was amazing. They got them to me in just a few days and the price was better than just about anywhere else. 10 out of 10 would buy from them again!
28 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We’re glad to hear the Bilstein 4600s arrived quickly and that you got a great deal.
10 out of 10 means a lot to us. We really appreciate your support and look forward to helping you again in the future!
Shipping prices and fitment were right…
Shipping prices and fitment were right on point zero issue
18 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear the pricing and fitment were spot on and that everything went smoothly.
We appreciate your support and hope to help you again in the future!
They got me what I needed to my APO…
They got me what I needed to my APO address! They went above and beyond! I recommend their business to all veterans!
11 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the amazing review! We’re glad we could get everything to your APO address and help you get what you needed.
We truly appreciate your support and your recommendation, it means a lot to us. Thank you for your service, and we’re always here whenever you need anything!
Super helpful
Super helpful and answered any and all questions I had very thoroughly and with all the patience. Definitely know their stuff, highly recommend!
14 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We are glad our team could answer all your questions and make the process smooth.
Taking the time to get it right is important to us, so it is great to hear that came through. We really appreciate your recommendation!
Great education and customer service
Great education and customer service! I made a mistake and ordered the wrong set of shocks and Shock Surplus corrected my mistake. Solid people. Cheri made it happen. Thank you!
7 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We’re glad we could help get everything sorted out and make the process easy after the mix up.
Cheri will definitely appreciate the shoutout. She does a great job taking care of customers and making things happen. We appreciate your support and are always here if you need anything down the road!
A++++++++
A++++++++
Service, products and prices surpassed my expectations. I won't hesitate to order from Shock Surplus for future projects.
Respectfully,
Sergio Garcia
10 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the amazing review! We’re glad to hear we exceeded your expectations across service, products, and pricing.
We truly appreciate your support and look forward to helping you with your future projects!
Horrible Customer Service
The shocks i ordered have worked perfectly. With that being said, their customer service is horrible. I have been trying for 3 weeks to return a front steering stabilizer still in the box and I cannot get anyone to help me return it. I have talked to two different agents for their customer service and still my return has not been resolved. Im happy with the product, but very disappointed with the customer service. Next time I buy shocks for my truck or leveling kit, I will buy elsewhere.
27 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Update: We have processed your return and a return label will be sent over to you shortly when the office opens.
Thank you for your feedback. We’re glad to hear the shocks are working perfectly, but we’re very sorry for the frustration you’ve experienced with your return.
That’s not the level of service we aim to provide, and we understand how disappointing it is to wait this long without a resolution, especially after speaking with multiple team members.
We’d like to get this taken care of as soon as possible. Please reach out directly to kristie@shocksurplus.com with your order details so we can escalate this.
Shock Surplus = Straight Shooters
Cheri was prompt and kind in giving me a price match on an already purchased item that went on sale a couple days after purchase. It's also great to find a place that will preassemble coil overs so we don't have to worry about killingourselves in our garages during assembly. Thanks Shock Surplus, and keep us the always entertaining YouTube videos.
26 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We’re glad Cheri was able to take care of the price match quickly and make the process easy for you. She’ll definitely appreciate the shoutout.
Also happy to hear the preassembled coilovers made things safer and more convenient, that’s exactly why we offer that option. And we appreciate the love for the YouTube content too.
Thanks again for your support!
Got some of what i ordered and i have…
Got some of what i ordered and i have messaged support twice now with no answers. I love the fact that they offer these options but id also like to know when my assembled struts are coming so i can finish my truck…..
7 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we’re sorry to hear about the frustration with your order.
It looks like the last message we received from you was on 3/24, and a response was sent at that time. If you did not receive it, there may have been an issue with delivery or it may have gone to a spam or junk folder.
Orders ship in multiple shipments, which can happen due to warehouse availability or assembly timelines. In some cases, we are also dependent on manufacturers for certain components like mounts, which can delay fully assembled struts.
We understand you’re trying to get your truck finished, and we’d like to help get you a clear update. You will hear from one of our agents today with an update via you email address.
They're in no rush to ship your order
I placed a $5,000 order only for the order not to ship by the date it was supposed to. When I called to check on the status you need to fight through an AI to get to a person that can " help". After getting ahold of Joe i was informed my order was not in stock but I would be in line for when the shocks become available in a few months. I canceled the order and ordered the only set that was comparable in performance yet $3000 more in price. So now my ordered was over $8000 and I was told the order would go out the next morning next day air. After a week of phone calls the shocks still haven't shipped.
7 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must have been, especially given the size of your order and the expectations that were set.
We sincerely apologize for the miscommunication around inventory and shipping timelines. Being told items were in stock and ready to ship, only to later find out they were not, is not the experience we want for our customers. We also understand how frustrating it is to have to repeatedly follow up for updates.
Because the products we sell are fast moving, availability can change quickly, and in some cases items may be on backorder from the manufacturer. That said, we should have communicated this clearly from the start and provided accurate timelines so you could make the best decision.
We also apologize that your upgraded order did not ship as promised. That’s not acceptable, and we understand how that impacts your trust in us.
At this time, we do see that Daisy is actively working on getting you an update on your order and will be following up as soon as possible.
We appreciate your patience and the opportunity to make this right.
Fast shipping and excellent staff who…
Fast shipping and excellent staff who helped me with all my questions. Product arrived well packaged.
7 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear your order arrived quickly and was well packaged.
It’s also great to know our team was able to help with all your questions. We appreciate your support!
When I ordered them they said they were…
When I ordered them they said they were in stock when they checked the warehouse they were out but when I expressed how I needed them immediately they got busy and rounded them up for me really appreciate these guys top notch definitely buy from them again
2 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We really appreciate your patience and are glad our team was able to step in and get everything sorted out for you quickly.
We know how important timing can be, so it’s great to hear we were able to come through when you needed it most.
Will order from shocksurplus again!
I ordered some Bilstein 5100s for front and back of my 2500hd. Standard shipping was quick, 3-4 days from order date. Also, I think some if the best prices and selections I could find.
16 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear your Bilstein 5100s arrived quickly and that you found our pricing and selection to be some of the best out there.
We appreciate your support and hope you’re enjoying the new setup on your 2500HD. Let us know if we can help with anything else down the road!
Thorough customer service, great prices and quick delivery
Quick and accurate response to my questions before purchase. Very fast delivery. The 5100s were for all four wheels on my Ram 2500, including the rear axle power hop. Everything was priced fairly and carefully packaged.
17 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear your questions were answered quickly and accurately, and that everything arrived fast and well packaged.
We appreciate your support and are happy you found the pricing fair. Hope to help you again in the future!
This company has the worst customer…
This company has the worst customer service department. I placed an order on march 18 2026 and still have not received the product. I have tried to contact through email and phone but no response. I do not know how a company can operate like this even though their website states their commitment to customer satisfactions. I simple response would go a long way. We are in the process of reaching out to better business bureau because this company took my payment and have not produced my product and will not respond.
18 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must be, especially with the lack of communication.
This is not the level of service we aim to provide, and we sincerely apologize for the delay and difficulty reaching our team. In some cases, delays like this can be due to backorders or inventory issues, but you should have received clear updates regarding your order status.
We would like the opportunity to resolve this as quickly as possible. Please reach out directly to our management team at kristie@shocksurplus.com or jeff@shocksurplus.com with your order details so we can review your order and provide a clear update.
Premium price for a not so premium experience.
Waited almost 2 weeks for my order to ship after I was told it was all in stock. Poor communication about shipping info. Ordered the “house brand” upper control arm and came with absolutely zero instructions, just had to wing it. Was planing on ordering suspension upgrades for two more of our vehicles but will for sure be taking my business elsewhere. I thought spending a premium price with shock surplus meant I was getting a premium experience… not so much. Will save a few dollars with another company next time!
19 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating this must have been, especially when expectations were set for in stock items and a smooth process.
We apologize for the delay in shipping and the lack of communication around tracking and order status. That’s not the level of service we aim to provide, and we understand how that impacts your overall experience.
Regarding the upper control arms, we appreciate you pointing out the lack of instructions. That’s valuable feedback, and we’ll share it with our team so we can improve the product experience moving forward. I do see that you were in communication with our team and they helped with the installation, but that does not make it any better that the instructions were not there.
F250 2005
Your website was easy to navigate. The shocks were as described. The Rancho 9000xl shocks made a huge difference on my 2005 F250. The truck rides so great and I love the adjustability for the ride. Shipping was fast and everything fit perfectly.
3 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear the website made it easy to find what you needed and that everything arrived as described.
The Rancho 9000XLs are a great choice, especially with the adjustability. It’s awesome to hear they made such a big difference in how your F250 rides.
We appreciate your support!
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