Terrible company. I ordered a set of Bilstein Shocks, totalling 2300. They just sent one. They sent another 3wks later, which was the incorrect item. I returned it, and after much waiting. Decided on... Toon meer
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First time customer at Shock Surplus, and will be returning from here on out! I was inbetween on getting leveling shocks for my 21 TrailBoss. Ended up using the chat box and Hector answered all my que... Toon meer
Bedrijf heeft geantwoord
Very happy with my purchase from Shock Surplus. Ordered Bilstein 8100s front and rears + ome 2895 springs. Took a few weeks for everything to come in but not a big deal. They even had bilstein... Toon meer
We purchased a shock for our motorhome and a few weeks later we wound up returning the motorhome due to unforeseen mechanical issues it had that we couldn’t repair. Shock surplus helped me from the s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contactgegevens
12711 Ramona Blvd, #106, 91706, Irwindale, Verenigde Staten
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4,4
Uitstekend
1K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I had an issue with an order and it was…
I had an issue with an order and it was remedied in a professional timely manner! I will definitely do business again 😄.
8 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad we could get everything resolved quickly and professionally for you.
We appreciate your support!
Customer Service
I own a 2018 Silverado 1500 and purchased a set of Bilstein 6112’s from Shock Surplus a few years back which was very easy and quick at the time. Moving forward I wanted the shocks adjusted for more height which required disassembly. Got in contact with Brian from Shock Therapy and scheduled a date to bring them in. Brian was absolutely awesome to deal with. Brian assisted me with unloading and loading of the shocks to my vehicle. Shock Surplus techs had my shocks done within 15 minutes. Definitely will be doing business with them in the future. Great customer service! Thank you Brian!
3 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review and for coming back to us again! We are glad to hear your original Bilstein 6112 setup treated you well and that the adjustment process was quick and easy.
Brian will definitely appreciate the shoutout. We are lucky to have him on the team, and it is great to hear he took such good care of you.
We truly appreciate your continued support and look forward to helping you again down the road!
Experience with Shock Surplus was okay
Experience with Shock Surplus was okay. Got my order within 2 weeks but the communication was bad. I reached out 3 separate times asking for tracking info, and if my order had shipped. Half my order just showed up on my door one day. I asked for tracking info, they sent me a tracking number that said my order was delivered. I reached out several times to ensure that they knew I received only half my order with no returned communication. In a world full of scammers, if made me nervous. Then out of the blue, my two other shocks showed up. Again with no notification. Oh well. I got my order but was unaware of the process the whole time.
1 april 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback. We’re glad to hear you received your full order, but we completely understand how the lack of communication would make the experience frustrating and uncertain.
In some cases, orders do ship in multiple shipments due to the parts being custom build, which can result in items arriving separately. That said, you should have received clear tracking information and updates for each shipment, and we apologize that this was not provided.
We understand how this could feel concerning, especially when you’re not sure what’s happening with your order. Your feedback is appreciated and will help us improve how we communicate shipment details and tracking moving forward.
Ordered a SET of Bilstein shocks for my…
Ordered a SET of Bilstein shocks for my 80 series Land Cruiser paid for the full set which they said they had waiting on this to complete a road trip to Moab. I get the package only to find out. I received the rear shocks but not the front due to a backorder that they did not show at the beginning. They need to show what shocks are in stock and what is not then you talk to AI good luck getting a hold of a human being. This is definitely not a company who cares about its customers. I PAID THEM THE WHOLE AMOUNT STILL MISSING TWO SHOCKS. I NEED TO GET A REFUND AND SEND TWO SHOCKS BACK.
1 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how frustrating this must be, especially with your upcoming trip.
We are not currently finding an order under your name, and we want to make sure we get this resolved as quickly as possible. Please reach out to kristie@shocksurplus.com
with your order details so we can locate your order and review the status with you.
If the items are on backorder, we will go over your options, including estimated availability, alternatives, or helping you with a return and refund if needed.
We appreciate the opportunity to make this right.
Very trustworthy company ordered my…
Very trustworthy company ordered my shocks on a Tuesday then they came that same very week in love with the shocks I bought definitely a company I can trust and recommend to anyone in the market.
24 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you so much for the awesome review! We are glad your shocks arrived quickly and that you are loving the upgrade. That is what we like to hear.
We really appreciate your trust and recommendation. It means a lot to us. Let us know if we can help with anything else down the road!
Great price and products
Great price and products, knowledgeable and friendly staff
30 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear you had a positive experience with our pricing, products, and team.
Ordered front and rear shocks
Ordered front and rear shocks. Came to find out after ordering that the front shocks were back ordered. Had to reach out to customer service to find this out. Took multiple weeks to get in contact with anybody to find out about the shocks were back ordered. After multiple attempts of contact and non-resolved issues finally had the shocks drop shipped from Bilstein. Still with little to no contact and customer service. Overall not a great experience.
13 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
hank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it is to find out about a backorder after placing your order, especially when it takes multiple attempts to get an update. That’s not the level of communication we aim to provide, and we apologize for the delays in getting back to you.
In this case, the front shocks were on backorder with the manufacturer, which is why they were ultimately drop shipped directly from Bilstein once they became available. That said, we agree you should have been informed much sooner and kept updated throughout the process.
Repeat customer
This is the 3rd set of shocks I have purchased from Shock Surplus. The prices are always reasonable, and service is good
10 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review and for coming back to us again! It really means a lot to have your continued support across multiple purchases.
We’re glad to hear you’ve consistently had a good experience with our pricing and service. We appreciate you choosing Shock Surplus!
Antwoord van Shock Surplus
Thank you for the review! We’re glad to hear everything was quick and easy.
We appreciate your support and hope to help you again in the future!
I don't know if I will ever buy shocks from anyone else...
I don't know if I will ever buy shocks from another company. Not only do they have great knowledge about their products, they have incredible customer service as well.
22 januari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the amazing review! That really means a lot to us.
We take a lot of pride in knowing our products and making sure customers get the right setup with great support along the way. We truly appreciate your trust!
Factory Ride Restored
Customer support was able to answer and recommend what we needed. Ride is now factory restored. Not bad for a 12 yr old SUV!
16 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad our team could help recommend the right setup and get your SUV riding like factory again.
Not bad at all for a 12 year old vehicle. We appreciate your support!
Dishonest regarding shipment of product
I placed my order over the phone, talking to the salesman I told him it was very important that I had my replacement shocks as soon as possible due to the fact that I did not have a vehicle till I fixed this one. He assured me that they would be delivered within a week and it took a month. Very poor communication regarding the delaywhat the holdup was and this caused me much more time without having a vehicle. I would have purchased elsewhere had I known it was gonna take so long
4 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how important it was for you to receive your shocks quickly, especially with your vehicle being down.
We sincerely apologize that the delivery did not meet the timeframe you were given and for the lack of communication regarding the delay. That’s not the level of service we aim to provide, and we understand how frustrating and disruptive that must have been.
Because the products we sell are fast moving, inventory can change quickly. At the time of ordering, an item may show as in stock, but by the time the order is processed it may no longer be available, which can lead to unexpected delays. That said, we agree this should have been clearly communicated so you could make the best decision for your situation.
We appreciate you bringing this to our attention, and your feedback helps us improve both our communication and inventory processes moving forward.
Will buy from again
Good pricing. Quick shipment. Easy exchange process. I ordered the wrong parts and had to return them. I exchanged for the correct part and had minor shipping issues. The exchange went well, but the shipping of the new part got a little screwed up. It shipped in two orders, from two locations. I only received the first half of the shipment and it was marked as completed on my end as per their website. After not having a complete order and being told I had, I had to call, which finding a number was extremely difficult. Once I found a person on the phone they resolved the issue for the most part and assured me the rest of the shipment was on its way. I never received tracking for the second half. Unfortunately UPS delivered to the wrong address (not this company's fault) so I didn't know I had to find them at my neighbor's house once delivered. BUT when originally notified of the missing package this company stepped in to help if needed.
Pros:cost, shipping, exchange process
Cons: unclear communication and not easy to get in touch with via phone
26 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the detailed review and for sharing your experience. We’re glad to hear the pricing, shipping speed, and exchange process overall worked well for you.
We’re sorry for the confusion around the split shipment and tracking. Orders can sometimes ship from multiple locations depending on availability, but we agree that communication and tracking for each shipment should be clear so you know exactly what to expect.
Regarding contacting us, our phone number is listed on the home page of our website as well as on Google, but we understand it should still be easy to find when you need help, and we’ll continue working to improve that experience.
We also understand how frustrating the delivery issue must have been, even though it was outside of our control. We’re glad to hear our team was ready to step in and help if needed.
We truly appreciate your patience and your feedback.
really 5 star but shipping was in two…
really 5 star but shipping was in two shipment and they say its probably going to be two shipments. ok, but first shipment states everything shipped and received. customer service was quick to respond to this. Bottom line is i got brand new, in undamaged boxes assembled 6112/5100 shocks i ordered in the two weeks or less promised. with the $50 off sales promotion. Nice, I would buy again.
18 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear everything arrived as expected and within the promised timeframe, and that you were able to take advantage of the $50 off promotion.
We appreciate your patience with the split shipment. We do note that orders may ship in multiple shipments due to warehouse availability and sometimes shipping weight, but we understand how tracking can still be confusing when that happens. We’re glad our customer service team was able to respond quickly and help clear things up.
Enjoy the new 6112/5100 setup, and we really appreciate your support. We’d be happy to help you again anytime!
I was in the market for pre built…
I was in the market for pre built suspension since I didn’t want any other brands at the time. I found shock surplus and was immediately happy, yall had amazing reviews and customer support was also a big thing tha I was looking for too. I received everything in perfect condition and had a few questions about some small things and was immediately answered on the customer support and with no hassle. I will definitely be buying in the future if my vehicles need pre built suspension components
14 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We’re glad you found us and that our selection and support stood out right away.
It’s great to hear everything arrived in perfect condition and that our team was able to quickly help with your questions. That’s exactly the experience we aim to provide.
We really appreciate your support and look forward to helping you again!
The shocks fit perfectly.
The shocks fit perfectly.
All the parts were in the box.
I am very satisfied. I will be buying again down the road.
14 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear everything fit perfectly and that all the parts arrived as expected.
It’s awesome to know you’re satisfied with your purchase. We really appreciate your support and look forward to helping you again!
In Stock BUT NOT
The sales/questions process of my purchase went great. Super knowledgeable staff, quick to answer questions. Where things really lacked was post purchase. I was told the Bilstein shocks I wantedwere in stock so I quickly pulled the trigger. A week went by, no tracking, zero contact from CS letting me know about the delay. After two emails and a phone call, finally got a response. One of the front coilovers was on backorder. Fast forward 1 month, it finally shipped. There's more emailing and phone calls in between. Again always with my initiation. Overall, make sure your item is in stock or you're wasting your time here.
30 januari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for taking the time to share your experience. We’re glad to hear the initial sales and support side went well and that our team was able to answer your questions and help you feel confident in your purchase.
We’re sorry for how things went after the order was placed. The delay caused by the backordered coilover and the lack of proactive updates is not the experience we aim to provide. We understand how frustrating it is to have to follow up multiple times just to get status updates.
Our products do move quickly, and while something may show as available at the time of purchase, it can go on backorder by the time the order is processed. That said, we should have communicated that clearly and kept you informed along the way so you weren’t left wondering what was going on.
We appreciate your feedback.
mehh
From order to ship to door speed was reasonable. However they assembled both shocks as driver side which put me in a bind due to not having the appropriate tools at the location I was installing them. It took them about a week to email me back which they just wanted me to send it back to be corrected. I ended up taking it to a local shop with a spring compressor to rotate the top mount 180 degrees. I had regular spring compressors at my home however I did not want to risk damaging the paint on a brand new spring.
Otherwise the bilsteins ride better then factory but that was expected. Sucks I paid extra for assembly and new top mounts but still had to correct one assembly.
12 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback, and we’re glad to hear you’re happy with the ride quality of the Bilsteins.
We’re very sorry about the assembly issue. You’re absolutely right, if you paid for assembly and new top mounts, everything should have arrived correctly configured and ready to install. We understand how frustrating that must have been, especially not having the tools on hand and having to make an extra trip to a shop to correct it.
We also apologize for the delay in our response. That’s not the level of service we aim to provide.
To help make this right, we have processed a refund of $120 for the assembly fee related to the incorrectly assembled shock.
We appreciate you bringing this to our attention and your honest feedback.
Thanks Bryan, you rock!
Bryan was very knowledgeable and friendly. I really appreciated his professionalism and great positive attitude. I had a million questions. LOL Bryan helped me pick out the best shocks for my preferred comfort and performance that fit my specific vehicle. I could tell I called an expert which gave me confidence buying my new set of shocks! Super excited! Thanks Bryan! Full set of Fox 2.0 extended reservoir shocks for my 2014 Chevy LML Duramax.
23 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We’re glad Bryan was able to answer all your questions and help you find the perfect setup. He takes a lot of pride in making sure customers feel confident in their choice, so he’ll really appreciate the shoutout.
Sounds like a great setup with the Fox 2.0 reservoir shocks on your Duramax. We’re excited for you and glad you had a great experience. Thanks again for your support!
Good price,fast shipping.
7 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear you got a good price and fast shipping.
We appreciate your support!
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