Terrible company. I ordered a set of Bilstein Shocks, totalling 2300. They just sent one. They sent another 3wks later, which was the incorrect item. I returned it, and after much waiting. Decided on... Toon meer
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First time customer at Shock Surplus, and will be returning from here on out! I was inbetween on getting leveling shocks for my 21 TrailBoss. Ended up using the chat box and Hector answered all my que... Toon meer
Bedrijf heeft geantwoord
Very happy with my purchase from Shock Surplus. Ordered Bilstein 8100s front and rears + ome 2895 springs. Took a few weeks for everything to come in but not a big deal. They even had bilstein... Toon meer
We purchased a shock for our motorhome and a few weeks later we wound up returning the motorhome due to unforeseen mechanical issues it had that we couldn’t repair. Shock surplus helped me from the s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our primary goal is to provide the best ride possible for our customers with objective product information tailored for each driver. We drive and test everything we give recommendations on.
Contactgegevens
12711 Ramona Blvd, #106, 91706, Irwindale, Verenigde Staten
- 213-433-3616
- support@shocksurplus.com
- shocksurplus.com
4,4
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Trying to return shocks I purchased
Trying to return shocks I purchased. Been 2 weeks and still have not received a shipping label for return. attempted return process twice. Still nothing and customer service doesnt respond. Still need to return.
10 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for bringing this to our attention, and we’re sorry for the delay and frustration with your return.
This definitely isn’t the experience we want for our customers. Since you’ve already submitted requests, there may have been a processing issue and we want to make sure this gets resolved as quickly as possible. We will get your label to you first thing this morning!
We appreciate your patience and the opportunity to make this right.
All good
All good. Quick delivery and got what I ordered at a good price.
2 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear everything arrived quickly and that you got exactly what you needed at a good price.
We appreciate your support and hope to help you again in the future!
Great company received my front and…
Great company received my front and rear shock package and only needed the front and they gave me the return no problem! Delivery was fast and it all worked out great
20 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad everything worked out smoothly and that the return process was easy when you only needed the fronts.
It’s great to hear the delivery was fast and everything went as expected. We appreciate your support and hope to help you again in the future!
Will buy from them again
Website is very easy to navigate, had amazing price for the shocks, and shipped fast. Got em installed and truck drives like brand new.
19 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad the website made it easy to find what you needed and that you were able to get a great deal with fast shipping.
Even better to hear your truck is driving like brand new after the install. That’s exactly what we like to hear. We appreciate your support and hope to help you again down the road!
Web site was very easy to navigate
Web site was very easy to navigate, entered my vehicle info and search came back with all my options. Was easy to research my options to come up with the best fit for how I use my truck. Received my shocks on time, Installed them all in under an hour now my truck drives so well, actually had a broken shock up front so made a huge difference
16 januari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear the website made it easy to find the right options for your truck and that you were able to dial in the best setup for how you use it.
Sounds like those new shocks made a big difference, especially with the broken one up front. That kind of upgrade can completely change the way a truck drives. We appreciate your support and hope to help you again down the road!
2017 Tacoma OME BP 51
Awesome videos and online content helped make my choice for OME BP 51 suspension
11 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear the videos and online content helped you choose the OME BP-51 suspension. Our goal is to make it easier to research and feel confident in your setup before buying.
We appreciate your support and hope you’re enjoying the new suspension!
Great prices...absolutely the best…
Great prices...absolutely the best knowledge..fast shipping.....they helped me choose the right shocks for my needs while saving me tons of cash...!!!...5 stars all the way...
2 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the awesome review! We’re glad our team could help you find the right shocks for your setup and get you the best value at the same time. That’s exactly what we strive for.
We really appreciate the kind words about our team’s knowledge, pricing, and fast shipping. Thanks again for the support and the 5 stars!
Zero communication, not a return customer
Everything was fine, the website worked well and I easily narrowed down my options and picked something in my budget. The prices were good, slightly lower than other sites and seemed to have a better selection than some. The issues arose after I purchased my shocks, I didn't get an email with tracking numbers though that could have been my fault, the shipping wasn't super fast by any means but adequate, I received 2 boxes and opened the top one and it contained 2 shocks, I wasn't ready to start my project so I put the boxes away. 2 weeks later I go to gather my materials and open up the second box, it contained 1 shock, confused I checked my emails and found nothing from the company at all. I reach out to them and say wtf is going on and they had no idea, said they would look into it and get back to me, they are nice enough but no apologies or anything when I gave you $500 for 4 shocks and 3 weeks after placing my order I have 3 but apologies aren't gonna solve anything anyway. So I wait and 3 business days later I haven't heard anything so I email them back again and say is this some kind of scam? Cause I have never dealt with a company that not only is totally unapologetic after they screwed up and have had zero communication to let a customer know what was going on. They get back to me and say oh, our warehouse confirmed only 3 were shipped out, they are waiting on more from the manufacturer they should have them in another week or so and then they will ship them out. Which is fine, but it would have been nice to know that their "in stock" label doesn't mean they have them or at least as soon as this problem came up they could have reached out and refunded my money or given me other options, i would have honestly bought more expensive shocks at that point if I could get them quicker and they had offered. Anyway I took over a month from order to having all 4 shocks in my hand and they are as described, the website and purchasing process were fine and shipping for the most part was ok too, but they have zero communication and don't seem to care a whole lot once the purchase has been made so don't expect much from them. This is the first I've heard from them since and I assume these "rate us" emails are probably automated. I personally would not purchase from them again barring some very compelling reason.
15 januari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for taking the time to leave such a detailed review. We’re glad to hear the website made it easy to narrow down your options and that you were happy with the pricing and selection. However, we’re very sorry for the frustration caused by the missing shock and the lack of communication during the process.
After reviewing what happened, it appears the fourth shock had not yet arrived from the manufacturer when the rest of the order shipped. Once our warehouse confirmed that only three units had gone out, we had to wait for the additional shock to arrive before sending it out to complete your order. That said, we agree that this should have been communicated more clearly and proactively so you knew exactly what was happening and what your options were.
We also want to note that Daisy did apologize several times while assisting with your case, and she worked with our warehouse team to track down the missing unit and get the final shock shipped out as soon as it became available.
We appreciate you bringing this to our attention. Feedback like this helps us improve how we handle inventory updates and customer communication when unexpected issues arise. We’re glad to hear the full set did arrive and that the products were as described, and we sincerely apologize for the delay and the experience along the way.
Great items and company
I had a brief chat asked one question, they sent me a link to there site for what i needed. Shipping was fast, added my new H&R lowering coils, drove the car to work that evening, and it was like wow, smooth ride, love’em. This is my 2nd set from this company and they are an outstanding company with great customer service, and they stand by there products.
25 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review and for coming back to us for your second set! We’re glad our team was able to quickly point you in the right direction and get you what you needed.
It’s awesome to hear the H&R lowering coils made such a noticeable difference and that you’re enjoying the smooth ride. We really appreciate your continued support and the kind words about our customer service. Enjoy the setup!
Cheri Cortez is a perfect example of a…
Cheri Cortez is a perfect example of a professional.
She was not only willing to assist me but capable and is definitely an asset to SHOCK SURPLUS. Thank you so much for making me a lifelong customer and believing in supporting a small business with a huge professional.
Thank you!
10 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you so much for the kind words! We’re thrilled to hear about your experience, and Cheri will really appreciate the shoutout. She takes a lot of pride in helping customers and making sure everything goes smoothly.
We’re grateful for your support and are proud to have team members like Cheri who go the extra mile. Thank you for choosing Shock Surplus and for supporting our small business. We look forward to helping you again in the future!
Great customer service and support
Great customer service and support, highly recommend using this company.
15 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear you had a positive experience with our customer service and support team. Providing helpful and reliable service is something we work hard to deliver every day.
We truly appreciate the recommendation and your support!
Highly recommended business. Repeat customer here.
Repeat customer here. Item shipped out and arrived VERY quickly. Can't say enough good things about their customer service. Didn't need anything with this part of my order, but had some backorder issues with another component. They contacted me right away when the manufacturer announced backorders were extended, gave me some options, and worked through the best path forward for my situation. Great company to do business with.
21 januari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you so much for your continued support and for taking the time to share your experience.
We’re glad to hear your order arrived quickly and that everything went smoothly with this purchase. Even though you didn’t need assistance this time around, we truly appreciate your kind words about our customer service team.
When backorder situations come up, we always do our best to communicate updates as soon as we receive them from the manufacturer and work with our customers to find the best solution for their situation. We're happy we were able to help you navigate those options previously.
Thank you again for being a repeat customer and for choosing to do business with us. We truly appreciate it.
5 days to ship!
Order for shocks was placed Saturday, and did get any tracking info until Wednesday! Coming from California requires five days shipping.
10 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your feedback. We understand how important it is to receive tracking information quickly and to know when your order will arrive.
Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PST. Since the order was placed on Saturday, it was received outside of our operating hours and began processing on the next business day Monday. Tracking information was then sent once the order had been processed and shipped.
We also attempted to locate the order using the name provided in the review but were unable to find a matching order in our system. If you would like us to look into this further, please feel free to contact our support team with the order number or the name used on the purchase so we can assist you.
We appreciate the opportunity to help and are always happy to look into any concerns.
Amazing experience both times
Amazing experience both times. Will always get my shocks here
3 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for your continued support and for taking the time to share your experience.
We're thrilled to hear that you've had a great experience with us both times. Providing fast service and a smooth ordering experience is always our goal, and it means a lot to know we've earned your trust.
We truly appreciate your loyalty and look forward to helping you again whenever you need shocks in the future.
3rd time customer
This is my 3rd vehicle ordering suspension through Shock Surplus. They always answer my questions, to help me have the best experience.
3 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the continued support! It means a lot to hear that you’ve trusted us with suspension setups on three different vehicles.
We’re always happy to answer questions and help make sure you get the best setup for your needs. We truly appreciate your loyalty and look forward to helping with the next one whenever you’re ready!
Guy was very knowledgeable and help
Guy was very knowledgeable and help, good place to do business.
9 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear our team was helpful and able to provide the information you needed. We always aim to make the process easy and make sure customers feel confident in their purchase.
We appreciate your support.
Great service
Help me navigate to the best possible options for my ride. They made the process easy. Would definitely recommend!
6 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad our team could help guide you to the best options for your ride and make the process simple. We always aim to make sure customers feel confident in what they’re buying.
We truly appreciate the recommendation and your support. If you ever need help with another upgrade, we’re always here to help!
Great company
Great company, and timely delivery. They shipped the product immediately.
8 januari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad to hear you had a positive experience and that your order shipped out quickly. Our team works hard to get products out the door as fast as possible.
We appreciate your support and hope to help you again in the future!
Customer support was really helpful in…
Customer support was really helpful in figuring out which shocks would meet my needs. Additionally, parts were delivered on time, were exactly what I wanted and have worked great this far.
6 februari 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the great review! We’re glad our team could help you find the right shocks for your needs. Making sure customers get the correct setup for their vehicle and driving style is something we take seriously.
Good prices
Good prices, fast shipping, and my car feels great. Only minor complaint is the boxes were damaged, and the stickers inside were too
6 maart 2026
Review zonder uitnodiging
Antwoord van Shock Surplus
Thank you for the review and for your feedback! We’re glad to hear you were happy with the pricing, fast shipping, and that your car is feeling great with the new setup.
We’re sorry to hear the boxes arrived a bit damaged and that the stickers inside were affected as well. Sometimes shipping can be rough on the packaging, but we’re glad to hear the important part made it safely. Please reach out to support and we might be able to provide new ones for you.
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