the managed to keep my Jaws screen reader on going with out having to enter a knew actavating number, many thanks.
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Lees wat reviewers zeggen
We purchased a device for my elderly mother to try. She didn't get on with it and the return and refund service was smooth and efficient. We were kept informed at every stage and received the refund v... Toon meer
Caitlin was fabulous. In what has been a really stressful process for all involved she was a shining light. Please pass on my appreciation and thanks from my family. Excellent experience.
The item was available at a great price (mobile phone), however when it arrived the box was not sealed. This made us think it had perhaps been a return. The item is needed urgently so the person has d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Softwarebedrijf
- ook in
- Computer hardware fabrikant
- Computerreparatie
- Computers en accessoires winkel
- Computerservice
Informatie afkomstig van verschillende externe bronnen
Sight and Sound Technology is the UK's leading provider of hardware and software to the blind, visually impaired and those with learning and reading difficulties. We work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises to help our users fully realise their potential. Our product solutions have been specifically designed to improve quality of life at work, at study or in the home. A commitment to continual product refinement and innovation means that our solutions are the best available. What's more, they're simple to set up and easy-to-use. Sight and Sound Technology is a nationwide company. Our Head Office is located in Northampton, which enables us to provide our customers with responsive training and support at the location of the end-user. We work in conjunction with our customers and suppliers to ensure that their experiences are factored into new products that we develop in combination with our partners, the leading companies in this industry.
Contactgegevens
Welton House North Wing, Summerhouse Road, NN3 6WD, Northampton, Verenigd Koninkrijk
- 01604 798070
- info@sightandsound.co.uk
- sightandsound.co.uk
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very quick turnaround time and staff…
Very quick turnaround time and staff were very helpful and kind when I called to enquire about order details.
They are terrible for DSA funded…
They are terrible for DSA funded Disabled Students. The email I received from them after 5 months of waiting for in person support and being confirmed I would have in person support with my own DSA assessor ensuring they understood I could only have in person support - they decided to switch my support from Stephen to Arif, to Donna to Aubrey all within a few weeks, each time pushing my sessions further and further later, then the emails they send, the writing is in light grey against white, and super tiny so hard to read their emails, not accessible at all, and I thought I was being offered in person support like requested and even checked by my DSA assessor - but no, they'd taken it upon themselves to offer me remote training but due to my disabilities I didn't read that bit just assuming you know, that they understood disability and access needs.
No, they only understand how to make as much money off disabled students as possible.
For 5 months from 18 March to 14 July they could have told me they could not provide me in person support but instead they decided for themselves I was to have online support. They kept telling me "We know you're pushing for" which shows their total lack of understanding of disability. Even admitting that they are doing the same to many students "in your position" - it's just abhorrent that a company think it's okay to do this to disabled students.
So for 5 months I have been without any support. We are now heading to August. End of the year for support. At least I'm now with a different provider who can provide in person support.
sight and sound is being honest…
This sight and sound is being honest helpful and constructive.
Excellent communication as always
Excellent communication as always, checked updated paperwork, order processed very quickly
Helpful and Thorough
Victoria was very helpful is dealing with my case with with speed and ease, thoroughly taking me through each step of the process. Thank you, Victoria!
It was a great experience and excellent…
It was a great experience and excellent service . The technician was very knowledgeable and patient .It was nice to connect with someone far away over the phone and online for assistance .
Great Assistance
staff are really helpful during both the purchasing and training on software given.
Excellent and very helpful service and…
Excellent and very helpful service and advisor! Everything perfect. Looking forward to the next session with Alan. Thank you.
Friendly customer service
Friendly customer service. Options of ordering through a portal or by phone. Less stress for me to call quickly. All round great company
Brilliant staff
Caitlin was very quick to respond and was very helpful and knowledgable, efficiently correcting/following up when your systems were down, making the process very quick and easy. She is a credit to your company!
The speed of resolution and response was grand.
The speed of resolution and response. Fantastic Company & Team.
Great experience very useful
Read and write training
Easy to understand. Good communication skills.
Effective,efficient and excellent
Three words, effective, efficiency and excellent customer service.
Great customer service and very simple ordering process.
Was quick to respond to my order and made the entire process clear. Extremely happy with the customer service offered, and have found it much easier than I expected to complete my DSA order.
A Fantastic Learning Experience
The enthusiasm, knowledge and patience of Elaine, the teacher, made my experience fun and informative. I learned a huge amount and have retained the information because of Elaine's approach to teaching.
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