Simon Carter London Reviews 184

18 months ago I bought a pair of Simon Carter tan leather boots, costing £120. I’ve kept them in their box, and worn them less than 30 times (if that). They are still in very good condition. Unfortunately however, the soles have come away from both uppers. Simon Carter have refused to consider repair or replacement. These boots look good, but my advice is do not buy this brand - they look decent, but fall apart quickly, and Simon Carter do not have enough faith in their own product to repair when necessary. So disappointing, please be warned!

Don't go there!!!!
Either they closed the store or they are scammers, ordered some cufflinks, never answered my email, never had any tracking number. Big scam!!!!

Been waiting over 2 weeks now no order think they scammed me

Do not use this company. Said item was sent out. Still not received item. Do not answer emails. Total scammers

Ordered a jumper 12 days ago and I have still not received it. On purchasing, it said 48/72 hr delivery. I have sent numerous emails and filled in a message on there 'contact me' page and has zero response to neither. I cannot locate a telephone number, therefore I'm beginning to think I've been scammed. On this point I would advise people to avoid.

Ordered weeks and weeks ago. Tried to contact them numerous times. No one gets back to you. Very poor I don’t even know if I will receive the item. No updates on my order for weeks 🤦‍♀️

I bought a Simon Carter suitcase.It has been used a total of four times and the corner of the frame supporting a wheel has totally collapsed.
The quality of this product is very disappointing as it is obviously not robust or strong enough for the job.
Please let me know your thoughts.

I recently had the pleasure of ordering a belt and cufflinks from the Simon Carter website for my husband, and I am absolutely thrilled with my experience. While the products themselves are of outstanding quality, the exemplary customer service provided by a gentleman named Charlie (or Charles) from their dispatch team truly stood out.

Initially, I encountered a hiccup with my order as the desired belt was not available at the warehouse, and I needed the items delivered within 48 hours. This was entirely due to my oversight in planning, and I was worried that the gift for my husband would not arrive in time for our holiday abroad. However, Charlie swiftly stepped in and went above and beyond to locate the belt from a different store and ensure it was delivered to me promptly.

The level of care and dedication demonstrated by Charlie was truly remarkable. Not only did he manage to secure the item on short notice, but his reassurance and confidence throughout the process provided me with much-needed peace of mind during a stressful situation. His proactive approach and commitment to customer satisfaction are commendable traits that set Simon Carter apart from other brands.

Furthermore, I was thoroughly impressed by the packaging in which the products arrived. It reflected the brand's attention to detail and added an extra touch of elegance to the overall experience.

As a first-time customer, I am now a devoted fan of Simon Carter, and I can confidently say that this will not be my last purchase from the brand. Charlie's exceptional service has left a lasting impression on me, and I am grateful beyond words for his assistance.

In conclusion, if you're considering purchasing from Simon Carter, I wholeheartedly recommend doing so. And if you have the pleasure of interacting with Charlie, consider yourself fortunate - he is a true star who went above and beyond to save the day for me. Thank you, Charlie, and thank you, Simon Carter, for exceeding my expectations in every way possible.

Wrong item sent, and now I have to email them to get a returns label, and then include a note in the parcel with additional information. Very poor experience.

I’m liked the look of the shoes I ordered from Simon Carter (via Secret Sales), when they turned up they were damaged and looked as if they had been worn as there were small stones embedded in the base of the sole; the main part of the shoe is glued to the sole, rather than stitched throughout and this had started to come apart.

I returned them and received a full refund. Assuming it was a one off quality issue I made another order and a couple of weeks later I received the exact same pair of shoes back, with the same damage and same embedded stones. I was so annoyed that I left a note in the returns form under the comments section requesting a response to explain the condition. As I received no reply, I am leaving this review instead, hopefully they’ll see
This.

Bought my husband an animals in clothes shirt for his birthday. The shirt arrived quickly & beautifully packed. The shirt itself lovely quality & the details are great. I will be back for more!

I just bought myself a gorgeous pair of Terrier Tan Leather boots. I am very happy about it and love how elegant they are. The perfect shoes for a clean look. Oh, do you recommend any leather conditioner? Will be helpful to get your opinion on this :)

I personally highly recommend them.
Thank you!

I’ll start by saying I have several Simon Carter shirts and love them BUT, as I wear them a lot two of the shirts have lost several buttons so I emailed Simon Carter to ask about replacements. NO EVEN AN ACKNOWLEDGMENT. VERY Disappointed

Wish i could add photos.
I ordered the Darwin frog cufflinks.
There is chipping around the eye on arrival, the malachite isnt set accurately on the silver so there is visible overhang. It is also cut completely differently to how it is shown in the image.

Love their clothing range, a few of their shirts are in my all time favourites. Superb quality across the entire range. In fact I think I may go and make another purchase online now. Thank you.

I bought a silk sports jacket last year. Had to return it because the seams blew out across the back. Seems silk is not a strong enough material to hold sports jackets together. Didn't make a difference to the price tag. Paid heavily. They replaced it and the same thing has happened again. Seems Simon Carter likes to experiment with high-prices at the purchaser's expense and detriment to his bank account. Crap brand in my opinion.

Best customer service ever! Excellent quality products! Thanks Malcolm!

Bought through John Lewis: Given bee cufflinks as a gift. The yellow and black decorations fell off within an hour of wearing them. Sent a replacement by JL immediately. The same thing happened. Now returned again and requested a refund.

As soon as I received the very generous email from Simon Carter, offering their lovely shirts at very cut-down prices, I decided to buy one each for my two sons. One order went through with the promised 'no delivery charge', but strangely, for the second there was a charge of £10.00. I almost didn't like to say anything as I felt I'd had a good deal anyway, but I did query this situation. Almost immediately I received a message from Malcolm Bell, who apologised and reinstated £10.00 to my account. Excellent, speedy and efficient service - I couldn't ask for more. Thank you Malcolm.

I would like to thank Charlie in your warehouse,he was a gentleman to talk to over the telephone, he repaired and returned my cufflinks in 2 days,what customer service i cannot fault at Simon Carter.Thank you again Charlie.