Simon Carter London Reviews 184

Received a shirt as a gift with no receipt, in the US. I figured it was a long shot to get a replacement, but I emailed anyway and Malcolm worked with me to exchange for a different size and made the whole process easy, all the way from California!

Sadly a few things went wrong with the orignial delivery for which I blame the couriers and not Simon Carter. I often judge a company by how the deal with issues and Malcolm was so helpful and understanding. I now have the cufflinks and am very happy with them, Better late than never!
Thank you Malcolm.

Really bad first experience using Simon Carter and I wont return because of it. I ordered 6 items, returned two over a month ago and still have not received my refund. They have a 30 day policy which they do not adhere to. Further, you have to keep chasing Malcolm and Alex for anything. I would not recommend shopping with them after this hellish experience. I now have to claim my money back through my bank.

Replacement

I lost the toggle from one of my bee cufflinks. I emailed to ask for a replacement toggle but instead received a new pair of cufflinks. I can't imagine many companies providing such a fantastic service. Thank you.

Customer service at Simon Carter is great! They got back to my emails in a very timely manner, answering to all my questions and even having more awesome suggestions! I will definitely come back here to order more unique gifts.

The products they offer are of insane quality and care. I recommend it 100%, the craftsmanship and the design is insanely cool! One of my favorite companies of all time! Customer care service 5 stars!

Quick and great support!
Honestly that’s the way of shopping in 2019! Great

Great customer service! Replaced year-old cufflinks brought from Liberty's for free as one of the inlays had come loose. Immediately they sent a new pair off and they arrived days after I contacted them.

Thank you so much!

Supplied new cufflinks box overnight! Was amazed by their service.

It's not often I am left shocked where exceptional customer service has left me speechless, but on this occassion Malcolm and Simon Carter did just that.

I initially contacted Simon Carter to track down a pair of cuff links that I had seen outside of the UK and fell in love with. Following a sales enquiry via the SC website, promptly I recieved a mail from Malcolm who had both identified and was soon able to supply the cuff links in question.

What can I say, truely exemplary service and a rarity in this day and age.

Thank You !

What an amazing customer service experience!

I had purchased a pair of cufflinks some almost 10 years ago from the Toronto location (since closed). I hadn’t even worn them once and was displeased to find that one had come lost (unglued) the very first time I wore it out to dinner.

I contacted Simon Carter customer care centre via email and my concern was responded to by Malcolm (an absolutely fantastic representative to deal with).

I instinctively sent proof of the cufflink “loss” and my replacement was sent to me in very short order.

I am so very impressed with Simon Carter and especially Malcolm for their customer service and expedited care to resolve my challenge. I appreciate more now the reason why I purchased these cufflinks from Simon Carter. They’re beautiful, stylish and are backed by a team of professionals.

Thank you Simon Carter and thank you Malcolm!

ddb

After 3 years, my shoes needed new laces. As I could not find the original online right away, I decided to contract Simon Carter directly through their website. The team responded the same evening, located the exact matching pair and sent it to me free of charge! Great service and outstanding experience!

The reviews of excellent customer service are entirely justified - I received a different set of cufflinks to the ones I ordered, so I emailed SC and within one day I had received the ordered set. As for the cufflinks themselves - they're great!

Thanks Malcolm for the speedy send out.

Imtiaz

I've been buying Simon Carter shirts for a few years now, love a lot of the designs, but some are truly amazing! Always get comments on these shirts when I'm out and they've lasted well which speaks to the quality. Occasionally, I see them on TV too when Paul Merton wears them on HIGNFY, which brings a smile to my face. Bought a jacket once as the style and cut was too good to pass up. I'm quite picky, so take my time and wait for something special.
I now get given gift vouchers for birthday's so recently bought myself another shirt. Had a few issues using the vouchers online though as the system didn't seem to recognise them, but contacted Simon Carter and Malcolm sorted it all out very quickly for me.
I don't tend to leave reviews, and am a bit reluctant to now as I don't want too many other people wearing my shirts, but I have to give credit wear it is due, so here it is.
Thank you Simon Carter!

I had a problem with a shirt which was resolved very well.
Always responded to email’s quickly. Very courteous.
Look forward to buying from them again.

I was so disappointed when I lost one of my favourite cuff-links. But Malcolm came to the rescue and with the help of a photo from my iPhone replaced the missing cuff-link. Actually I got two of them from him, so I now have a spare. Fantastic customer service!! Thanks so much Malcolm.

Mike Roarty

Excellent products. Special recognition for Malcolm, who has been most helpful, especially for those of us across the pond. Better product tracking systematically during shipment would be helpful.

The service is above and beyond. Thank Malcolm appreciated the assistance. Matt

I am a returning customer of Simon Carter. We love their products. Any query/question via email for them is never a problem and is dealt with efficiently. They are always willing to help to satisfy our individual requests and have treated me exceptionally well - an overall great customer service experience. Thanks.

I received a men's braided bracelet, which I liked very much. However, I had a small issue with the clasp and was so impressed by the company's efforts to make things right. The MD even kept in touch with me personally to ensure that all was well. I definitely will recommend Simon Carter in the future.