Simply Stoves Reviews 

Chris came and checked stove was operating correctly, giving me piece of mind and a good steer on better usage. Great service would definitely recommend

Had the Stovax wood burner model I wanted at the best price, delivery fast & efficient arriving safely encased in a timber frame on a wooden pallet. Very happy with service.

Simply stoves are an organised, true to their word company. They were welcoming in their shop, honest with their advice, and even though we had to wait a few weeks (due to a delay in stove supply - a problem out of Simply stoves' control), they were efficient and organised. The installers were polite, and respective of our property. We are very happy, warm customers.

Great company and delivery, stove is just what i wanted, this is my second stocton stovax stove, its a brilliant little stove.

From first contact to stove being delivered was completely painless experience. Stove arrived well packed complete and ready to go . Splendid

Very helpful on the phone, with details of the stove etc , very quick an efficient, arrived as expected. Free delivery . Top service

Disappointed in simply stoves. Ordered a stovax county 3, had one confirmation email about my purchase but then didn’t hear anything, 8 days later I get a phone call from a delivery driver saying he’s outside my house with our stove while I’m out at work. I'm self employed so then had to leave work letting down customers and costing me money to come home and check the stove (simply stoves requests that you check your stove on delivery so there’s no damage to it on their website) so really disappointed with this overall. The stove is in good order apart from the ash tray which has a couple scratches on it which I’m not bothered about. Wouldn’t recommend simply stoves communication seems very poor.

We bought a Stovax multi-fuel stove from Simply Stoves and they have been great. We dealt with Chris, who has been absolutely fantastic and who's helped us throughout the process. including swiftly handling a problem with a missing part.
Would definitely recommend them to anyone

The store is great. I have ordered and will be ordering more.

Beware! they do not honour sale prices and inflated the price when I was ready to purchase: For two weeks we had been corresponding on the purchase of the Charnwood Bembridge stove, which was advertised as on sale. I emailed with one of their salespeople Agent C, I'd attached the screenshot of the stove in my basket at the discounted price asking about the size of the stove and requesting the manual. The following week, once I was ready to purchase the stove, I rang and spoke with another agent T in their team to ask how it was delivered and she confirmed I needed to purchase via the website. I then submitted my details while on the phone and after the call completed the details even submitting my credit card CVC etc. And submitted the purchase! I had the screen confirm: 'Thank you. We will be in touch to confirm your order'. The next day I rang to ask why I had not received confirmation and Agent T said the order did not go through to them and asked 'have you been charged'?
I was then told that the price rose to £400 more the price on the stove the day prior to when I said I went online and purchased the stove. However, I did not have any stove because the site did not take the purchase.
This is a scam and a lure. I was on the call the the same agent T and she confirmed she could not process the purchase over the phone so when I submitted it online it did not process and they raised the price considerably. I would not recommend this intermediary sales firm. The current price on the Charnwood Bembridge model they have advertised is now higher than the competitors' prices. Such a shocking experience.

My first time shopping with Simply Stoves has not gone well and the girl/woman I spoke to today (Taylor?) is not putting Simply Stoves or their customers first in our experience.

I ordered a Gazco Vision stove (Order #63960) on May 23rd.

When we committed to purchase at the online checkout, no delivery details are provided - It simply reads...

Shipping
South East Delivery

or

Collection from Our Essex Store

*** Important to note that there is no call to action in the checkout that prompts you to scroll to the bottom of the page and find a link amongst 17 other links that tells you what really happens with your delivery? ***

After purchase we heard nothing, just received an email stating - "Just to let you know — we've received your order #63960, and it is now being processed:"

4 days passed and we were still not clear if our order has even gone through?

On the afternoon of the 5th day I missed a call from Taylor saying I need to call to book my delivery.

I called Taylor back to hear that "there are only 2 days we can deliver... Next Wednesday (10 days from purchase) or the following Wednesday (17 days from purchase)

I explained that Wednesday is the only day in 7 that I cannot guarantee someone will be in all day as I am away for work and my wife has the school run. Sadly, no alternatives could be offered?

I asked if they could have the delivery driver call en route - The answer was blunt -"I can't guarantee this" (verbatim)

I asked If there were any alternatives and was told rudely - "if you are not there we will hold the item until you pay for it to be redelivered - A late delivery fee" (verbatim)

I asked Taylor to clarify that the item we had just paid nearly £900 for, would only reach us if we paid a ransom to which she said "This is our delivery policy"

I said to Taylor to send the item on the only day of the week we are not around and we'll have to take our chances that my wife is not on the school run. There were no other alternatives available to us so I ended the call.

5 minutes later, Taylor called me back to say - "I can organise a time slot for you if you pay £40"

Not sorry for the inconvenience? Not I'm trying to find an alternative to help you.... As blunt as you like... Pay £40 and I will deliver your item at a time when someone is home.

Off my own back, I threw in another idea for my neighbour to sign for it and was told rudely....

"It is a kerbside pallet delivery, you need to sign or pay a fee" (verbatim)

I explained to Taylor to send the item and we will have to hope it all works out somehow by chance.

The way Taylor speaks to customers is incredibly negative, passive, unsupportive, computer says no....

I honestly cannot recall one part of the 2 phone conversations where she said anything of value or in anyway helpful?!

Such a shame.

We were really excited about purchasing and receiving our stove, however, this one individual made the experience sour...

We are renovating and are looking for multiple stoves, however, will not shop here again.

***UPDATED POST FOLLOWING THE DETAILED REPLY FROM SIMPLY STOVES BELOW***

You have completely and utterly missed the point?

Your reply, like your website, is full of spiel and excuses

If you took a moment to look at the situation before jumping on the defensive, you would realise your representative provided a shocking customer experience, just awful!

The rest... in the grand scheme of things is irrelevant.

Stove is excellent, due to a delay in building work fitted 2 months after delivery and found we had a small missing part. Contacted the company expecting the usual computer says no you should have checked at point of delivery. Overwhelmingly surprised to get a super quick and helpful response and delivery of the part within 2 days! This is a company that cares and provides quality products at excellent prices without any compromising on customer service. If you are reading this and considering ordering just do it you won’t be disappointed.

Stove was delivered today exactly when we were told it would be. Service first class from start to finish. Very professional, friendly team at the other end of the phone. Extremely helpful from the first call for advice to sorting out the delivery. Would thoroughly recommend.

I ordered a Gazco Ereflex Skope 85r Inset Electric Fire back in June, I have just had my media wall built and the fireplace looks absolutely amazing. It was definitely worth spending a bit more to get the real fire effect. Really pleased with the purchase.

We ordered an electric stove from Simply Stoves and it arrived at the appointed time. Unfortunately it had suffered damaged in transit.

This was no problem for the company. They organised for the stove to be picked up and a new one delivered. In fact we were away when the new stove was ready for delivery and they stored the replacement until we returned home.

Excellent service all round.

First time purchase from this company and very impressed with their service, communication and most importantly - their price. I shopped around for a particular Westfire wood burner, as I had one before, and Simply Stoves stocked them at a great price - much cheaper than what I paid before for the same model. They checked, by phone, when I would prefer delivery and delivered at a time that fitted around me. I recommend without hesitation.

Very good at selling me the product, when there was problems getting a fitter and we had to return it they withheld 25% of the price for "damage" saying that the product had been scratched Would never use them again don't be fooled by the friendly salesmen!