SkyFix Reviews 362

You'd think a seasoned traveler like myself would know which airport to go to for their next flight. Sadly I made a huge error, after habitually going to Gatwick Airport I should have gone to Heathrow for my journey. Suffice to say British Airways held me to ransom to not only pay additional fees for another flight but also more money 60 pounds in fact to just secure my already paid for, return flight if I managed to get to Amsterdam. This is outrageous! I went to your company's desk and was assisted by Aleesha who was incredibly helpful, did everything for me, printed my boarding pass got me a great seat and priority boarding with no fuss. Totally professional, I cannot praise her enough, honest dedication to help somebody who's been a complete numpty. Needless to say I'll be taking this up with BA but if you can book your trips through this company I'd recommend it. John Mills

“Saving Angels”

My daughter and myself was really disappointed after missing our flight back to Norway 🇳🇴 Channelle and Grace saved us. They worked really hard to book new tickets and hotel, so we could get home the next morning. They also calmed us, because we were a bit upset. They were our two saving angels. 🫶🏼🫶🏼
We are so grateful.

Anwar is incredible. Our flight was canceled with the strikes of Air Canada. Anwar helped us find the best option to get us to our final destination and successfully booked us with this. I am honestly so grateful Anwar looked after us. He was so attentive, on the ball with all of the different options and how to proceed in the best, fastest way. He has made this headache of an experience with Air Canada nice and easy. Thank you so much!!

When all hope seems to be shut down after missing my flight, for a scheduled appointment I was saved by Sales person Ms. Vinita at Sky break.

We meet Bea on Monday 7th July 2025 evening at London Gatwick airport and she was so helpful and showed an absolute top customer service. Thank you Bea keep delivering a fantastic customer service.

I cannot thank Handan (London Gatwick) enough for the outstanding support she gave me and my daughter during a very stressful day of travel. After missing one flight and being denied boarding on another, we were feeling lost and frustrated. Handan went above and beyond to help us find a solution.

She was incredibly kind, patient, and genuinely cared about getting us to our destination. Thanks to her persistence and professionalism, we were able to book a flight to Alicante and continue our journey.

People like Handan truly make a difference — her calm attitude and expert assistance turned a nightmare into a manageable situation. She is a credit to the passenger services team and deserves all the praise!

Thank you again!

Wasn’t able to make my connecting flight from LGW to AMS with EasyJet. Cristina was comprehensive, efficient, and knowledgeable. She offered multiple different options along with the pros and cons of each, such as cost and timing, as well as the option of travel by train. She is clearly a professional and I hope any future encounters I have with travel assistance personnel can meet the quality of my experience with Cristina.

I have had to miss three flights earlier in the day and I was so exhausted and confused then Shannelle came to my rescue by helping secure a flight for me. She was so courteous and professional.

Arrived at Heathrow to discover our tickets had been cancelled. Lyshanda at the Ticket Service desk was amazing. She went above and beyond to get us booked with the best options to ensure we arrived in Calgary at a suitable time.
Thank you so much Lyshanda

We had to leave to sweden, but there was an issue with the visa.
The sky break assistance, Vinita and Hafsa were amazing support! They managed to help with the booking of flights and tickets with great value for the day after!
From a day that didnt start out so well.. to leaving the airpoort feeling content, secure and happy!

We had ETA problems and had to reschedule our flights to Toronto twice - the help we got from Hafsa and Vaidehi made an incredibly stressful situation so much easier. Amazing customer service from 2 kind and lovely ladies. Thank you!

I had really created a problem and the woman at Skybreak who helped me was wonderful. She was so patient and was able to straighten everything out.
Her name is Charlie!

After my son missed his west jet flight,Ahmad was extremely empathetic and determined to find the best solution,his knowledge of everything,from rebooking, to advising of booking a hotel, to navigating between the terminals, advice on a storage place for my sons bike, was to be commended. He made us all feel so much more reassured… he spent a long time, and didn’t make us feel stupid or try to rush us onto any old flight. Skybreak should be proud to have such efficient and knowledgeable staff… my family and I cannot Thank Ahmad enough. What a wonderful man… extremely good at his job, exceptional customer service, and totally understanding people’s anxieties and wanting to help.Ahmad, you completely saved the day for us, and we will be eternally grateful. Thanks again

We had a problem adding our son to my wife ticket and it was very stressful.
But we found Ahmad and he was very helpful and made sure everything was done and we can travel in peace.
Big thanks to Ahmad

The knowledge of the staff and procedures of connecting my booking agent to the airline for rebooking and updating of said missed flight was handle from stage to stage. Especially assistant,Bea from Skybreak team who was super clear and persistent to ensuring a solution with peace of mind for my rescheduled flight. Excellent knowledge with solution focused professionalism.

I received an overwhelming amount of assistance and support from the Skybreak team, particularly from a wonderful representative named Africa. I was headed to Kenya and felt quite confused at the airport about where to go for check-in. This caused delays, and by the time I figured out my way, the check-in counter had already closed. The Kenya Airways attendant were indifferent to my situation and did not offer any help, instead they redirected me to Skybreak to find a new flight, where I met Africa.

I am truly grateful for the exceptional support I received from her. Africa went above and beyond my expectations; her emotional intelligence and awareness are highly commendable. She is very observant and understands what customers go through in difficult situations. Her help was invaluable, and I am extremely thankful for her assistance.

I left my iPad on the plane, and as soon as I contacted Skybreak, they immediately had a solution for me. The process was incredibly simple, and they went above and beyond to assist me in every possible way. In just 24 hours, everything was resolved! The team was exceptionally kind, professional, and efficient. Outstanding service—I couldn’t be more grateful! Highly recommended!

I had the best customer service experience at the Heathrow Airport. My friends and I had our flight cancelled and Alvin was able to reschedule us on a flight. He made sure that we had everything we needed and helped us navigate the large airport. We were so pleased with our experience we keep referencing and thanking Alvin throughout our trip because he saved us so much time and hassle. Thank you Alvin!!

Really helpful and kind service provided by Hamafa (may be wrong in spelling )and Africa while I was paniced and stressed by the search of booking a new flight. They were patient and have kind personality and tried to book the flight as much as convenient for me and very efficiently helping to every queries which were requested.
Very few people come across in the airline services to help others and they are one of them and have a great heart.
Hope to meet them again..

Sara and Africa were brilliant! They helped and supported me when wetjet had no idea what they were doing! These girls knew exactly what they were doing while have a smile on their face! Thank you