SkyFix Reviews 362

I missed my flight from LGW to ARN during Eras Tour weekend. I worked with Charlie at sky break who was incredibly patient and ensured I got the best flight at the best price available. Charlie tried multiple routes & options and ultimately got me booked. Thank you so much for your time today, Charlie! You saved my 1st trip to Europe & got me to my show ❤️

You Saved Our 50th Anniversary Vacation

My wife and I flew to England from the US in September 2023 for her high school reunion. It was also our 50th wedding anniversary. We missed our connecting flight in NY due to delays in LA and our luggage was routed through a different airline and different airport, Gatwick rather than Heathrow. We flew out the next morning to London, spent the night in the airport trying to locate our luggage and were advised to go to our destination, Cambridge, and the airline would follow up with us by phone. We didn’t hear from them so we made multiple efforts driving back and forth from Cambridge to Gatwick to meet with the airline and try to locate our luggage. We were in the same clothes over this 3 day span and got no results from the airline after many meetings. We spoke to an airline attendant with a different airline who suggested we speak with Skybreak. We went upstairs and met with Denise Freitas of Skybreak who spent considerable time (2-3 hours) making multiple phone calls and accompanying us to various parts of the airport trying to locate our luggage. She knew the luggage was in the airport but our tags were incorrect as the bags were re-tagged by the different airline. Finally, through Denise’s significant effort as well as her manager (Stacy) our luggage was located. We were able to get back to Cambridge just before the reunion commenced. We are so very thankful for Denise, her manager, and Skybridge for saving the day, indeed the entire vacation, anniversary and reunion. I am belatedly sending this review as I temporarily misplaced Denise’s business card. Thanks so very much!!

Lost my daughters glasses on flight to UK. Next day contacted Skybreak. Within 24 hours they had them and we arranged to pick them up on returning flight home. Fantastic service. Extremely simple and valuable service.

We went there when doing the check in at the desk because there was an issue related to my infant's and my husband tickets. They tried to fixed by putting the infant under my name. For that, they have changed my name on the ticket and me and my son were moved to a wait list on the flight and I was unable to check in afterwards and my husband disappeared from our booking. Conclusion, we all missed the flight. Sky Break at beginning told us that we would get a new ticket because mistakes had happened by the team at the airport, however later on told us that the initial problem was due to an error on the ticket issued by the agency, independently of the mistakes that happened afterwards. So in order to carry my holiday I needed to purchase 4 tickets instead of 2 tickets (adult+infant) for outbound and return. Don't trust Sky Break!!

We had a problem booking cases with Swissair so thought we would go to Gatwick and ask them direct. Unfortunately there were no flights that day so no agents to ask. We saw a help desk and was met with a lovely smile from Charlie. She was so helpful trying her very best to help us. Charlie deserves a big Pat on her back she was Amazing.

We just missed our flight due to an accident on the road ahead of us. Shannelle transferred our flight to the next available that day very painlessly so we could keep on our way ...🙏

I left my laptop at the WizzAir plane and Skybreak has found and returned me it back in less than 1 week. They have a simple and convenient online form and the whole experiece was very smooth.

I got an excellent customer service at Gatwick airport from Livia, such a lovely and helpful person. Just wanted to let her know that I got home safely today!
Thank you very much for your support!

Customer service is good. Especially Ms Sinyi helped us book our tickets when we arrived at the airport. She was kind and helpful.

We arrived at Gatwick and discovered our airline didn’t exist anymore! Ben helped us find new flights out to Hanoi, and was so patient and sympathetic. Right before Christmas, really busy airport, and hardly any flights available - he found us great flights at a good price. He was exceptional, and couldn’t have been more empathetic and thorough. He genuinely cared about our predicament.

Tami was an absolute superstar!! Literally without her help I wouldn’t be heading home today!!

She’s jumped through hoops and gone beyond her means to check me in and book me on the flight all because Ryanair’s system is down and won’t accept any payment.

So again without her help I wouldn’t be going home!! Thank you so much Tami, have the best Christmas and a beautiful New Year!!!

Ho appena passato il controllo passaporti a GatwichSouth quando mi sono reso che mi sono scordato il mio telefono sul aereo Giustamente non mi è stato permesso di tornare indietro per il recupero ,ho provato a chiedere informazioni purtroppo sbagliate,per non perdere il prossimo volo ho abbandonato la ricerca dell’informazioni.Arrivato acasă ho cominciato le ricerche su internet così ho trovatoSkybreak che il team si è subito svelato gentile e pronto ad aiutarmi.Grazie a loro dopo una decina di giorni mi sono congiunto con il mio telefono.Di questi tempi vuol dire tanto …c’è ancora speranza per l’umanità😍.Grazie!

Jonathan was very helpful friendly made it easier for me to get another flight, he stayed with me and worked with me at least four hours. Very good job. Thank you again Jonathan

Faseeh helped me in my time of need. You better promote him. Foundation of a good business comes from caring employees.

I was attended by Faseeh at London Gatwick Airport on November the 2nd, and he was so amazingly professional and friendly at the same time. He solved my problem with efficiency

Wonderful help from from Temi in the north terminal at Gatwick when I had booked tickets for the wrong day. Couldn’t have managed without her!

A huge thank you to Greig Boyd at Skybreak Gatwick. On arriving at the BA check-in desk we found that I had printed the wrong documents relating to our e-visas for India, which were required to be in hard copy. Forwarding the correct documents from my phone to Skybreak was taking longer than expected but Greig went above & beyond to resolve this situation and to get the correct documents printed for us, relieving a potentially stressful situation.

I lost my passport in London and received fantastic help from Philip Munroe at Gatwick Airport who worked overtime in order to help me get everything I needed to get on my flight.

Mr. Munroe was very kind and gave me water, charged my phone and all service needed for the best experience. Best service I have ever received!

What a refreshing and fantastic customer experience! I had left my laptop onboard of a wizzair flight and logged a case on the platform. I received a response about my item being located and stored in under 1 hour. The pickup experience was easy and fast, as well as the communication. Well done to this company and whoever works in it, you really set the bar high for customer service.

The staff Mehreen so great, she help me to change the flight, other staff not do that. I am so greatful to thank her, she help me a lot.