Spyfocus Reviews 528

Absolute scam company. There cameras are not AP approved and are useless. Their customer services are a joke when trying to get a refund. They offering you 20% then 50% and tell you that you can keep the goods if you accept it. WHY would anyone want to keep these goods that are not fit for purpose. Save yourself a lot of heartache and money and don’t buy from this SCAM COMPANY

This company is a rip off! Do not order from here, the cameras don’t work, they won’t give you an address to return them. I eventually got a 75% refund which is disgusting, l had to email several times a day with them offering 25% then 50% so just a accepted 75% as it was stressful arguing with them. Would give zero stars if l could it’s a total scam.

Got sucked in by the Insta promos, big mistake. The products are useless and require additional purchases of an SD card and the downloading of an app that looks like it is based in China and asks for all sorts of personal info. Just could not get it to work. Wish I'd read the reviews! Asked for a refund 26 BOT emails later it finally arrived. They tried to fob me off with 50% and keep the products, 75% and keep the products and even 90% but I stuck to my guns, threatened legal rights and action and finally got my refund today. Avoid at all costs.

The Spy Focus mini cameras are out of date. They are not state of the art as advertised. The App has not been updated in 4 years and the cameras are not supported on the 5G network. It is pretty much a lemon

The cameras connected to the app but the app is not user friendly. Nothing stayed online. No customer service really you get an email telling you what to try. When yo ask to return for a refund you get "Keep them we will send you 35% refund". When yo say no your get "Keep them we will send you 375% refund". Why do I want something that doesn't work. I took the 75% and will donate the crap. I would stilllikethe rest of my money back...... Lesson learned

Es gibt nur ein wort “BETRÜGER!”
4wochen hin und her geschrieben und ich sollte mein Ware fur 75 p rabatt behalten.
Ich habe mein Visa Institut angeschrieben und gebetten ,das Geld zurück zu holen,habe die Betrüger darüber informiert und mit Strafanzeige gedroht (was ich gemacht hatte) mit erfolg…am Abend bekam ich ein Mail das mir das Geld überwiesen wurde,am bächte tag war es auf mein visa konto.
Ich habe einfach Glück gehabt ,viel andere werden es nicht haben 🥲

Ihr Betrüger,geht 8 st Arbeiten in der Fabrick(wie ich) und hört auf zu Betrügen..wie könnt ihr noch im Spiegel schauen!!!

Finger weg!!!!

Finger weg:
Ich hatte 4 Minikameras bestellt.
Nach der Bestellung hieß es auf einmal: jetzt 50%Rabatt..
Naja.
Dann kam die Lieferung und es funktioniert nicht. Rücksendung bisher nicht möglich, da die Firma nicht antwortet.
Sitz der Firma ist anscheinend USA.

Bought a camera which somehow is rated 9.8% best on market.
The initial barcode scanner comes up out of date, the camera is faulty and does not connect to WiFi. To be eligible for refund it has to be returned within 30 days which is not possible as it took 3 weeks to ship. They offer you 10% then 15% then 25% refund to keep item and close case. This cost £51.00 but you can buy them on Ebay for £6.00. Who is monitoring these scammers and moreso letting them advertise.

My original order never showed up! I emailed the company letting them know the issue. I asked him for a full refund for $207.67. They emailed me back saying that they were sending out a replacement order. I never received an order number or tracking information and I still have not received the replacement cameras. I’ve been emailing them and now my emails were coming back. To me failure! Please don’t spend your money on this. They’re a rip off the active if you’re donating the money to them and not purchasing the product.

Does not work , charger does not fit .
Cheap plastic.email does not associate and phone number no connection.
STEER CLEAR OF THIS COMPANY TOTAL SCAM !

Diese Kamera ist ein unbrauchbares Spielzeug ! Sie kann voll geladen nur ca. 3 Stunden ohne Kabelanschluss funktionieren. Weder die versprochene Nachtsichtfunktion noch ein Betrieb draußen bei Sonnenschein ist möglich. Die Kamera kann nur in Räumen bei Tageslicht brauchbare Bilder liefern. Die Inbetriebnahme und Koppelung mit dem WIFI ist kompliziert. Die Alarmfunktion funktioniert bis heute nicht !
This camera is a useless toy! It only lasts about three hours on a full charge without a cable connection. Neither the promised night vision function nor outdoor use in sunlight is possible. The camera can only deliver usable images indoors during daylight hours. Setting it up and connecting it to the Wi-Fi is complicated. The alarm function still doesn't work!

The cameras will not connect to WIFI, its cheap junk and when you try to get a refund they ghost you. First in an email when I requested a refund they responded with 'sorry that email is not associated with a purchase' So I screen shot their previous emails and said what is this then? No response when you call their number it goes straight to voicemail and not surprisingly they do not call back. I got scammed, I feel stupid. DO NOT BUY!

Caméra qui ne fonctionnent pas. Acheté 3 pour 100 euros.
Arnaque. Fuyez
Il y a les mêmes sur Temu ou Ali express à 3 euros !
Impossible d'avoir un remboursement. Personne ne répond aux messages

They overcharged me by £ 24 last Feb 2025. It is now June 25 and I am still fighting for a refund. For about the 6th ttime they tell me my last ticket expired make out new one. They told me to keep the goods and refund will be given. Will not be dealing with them again. Would advise caution

Ich habe die Homepage zufälligerweise im Internet gesehen. Alle Beschreibungen von den Minicameras, der einfachen Bedienung die selbst hineingestellten Rezensionen sowie der Aktionspreis für drei Stück überzeugten mich. LEIDER habe ich anschliessend die unglaublichen Bewertungen auf Trustpilot gelesen! Ich schrieb dem Unternehmen zehn Mails und drohte die Kreditkartenfirma Visa sowie meine Rechtschutzversicherung einzuschalten, falls innert zwei Tagen der Betrag nicht wieder gutgeschrieben würde, da die Ware ja gemäss Homepage erst innert drei oder vier Tagen verschickt würde. Immer nur Ausreden. Am nächsten Tag schickte ich eine Mail an meine Visa Bank und wies auf die unzähligen negativen Rezensionen auf Trust Pilot hin. Innert zwei Stunden war der Betrag wieder auf meinem Konto!!!

I was charged almost 200 euros the camera i ordered was 29.45 they charged me for 4 cameras also within ten minutes i contacted the company to be told my order had been dispatched if anyone else had this experience please let me know as i certainly would not recommend having anything to do with this company 😡

J'ai commandé par erreur 4 mini caméras, le 4 mai 2025. 2 heures après, j'ai voulu annulé. J'ai reçu un mail ( en anglais et je me suis aperçue que c'était des mails automatiques)qui me disait que l'annulation était impossible car la commande était déjà emballée et expédiée! Le prélèvement bancaire a bien eu lieu! Ne recevant rien, j'ai repris contact avec eux. 10 mails identiques m'ont été envoyés! rien à voir avec mes demandes. Le 2 juin après je ne sais combien de messages, on me dit que l'on n'a aucune trace de ma commande.... Je leur envoie, une fois de plus mon bon de commande et quelques mails reçus.
Le 5 juin,, on me dit que ma commande a été expédiée...
Le 7 juin on me dit que la commande est prête à être expédiée.... mais qu'il leur faut mon n° de téléphone. Depuis, pas de nouvelles....
Fuyez....

I don't understand the negative reviews here. This company has BY FAR the best customer service yiu coukd expect from a tech company. A human is always available to help and emails are answered in a matter of hours. Installation of the camera into a local network can be tricky. I had difficulty getting remote access to mine but customer service got me through it. Ignore the ads and tge request for a credit card to register and you will be very happy with this device. It lives up to the hype and claims of the manufacturer.

If I could add negative stars I would. Can’t even connect camera to phone to start with. Looks like something out of a cornflakes box, don’t waste your money

No tracking
Chased
No fulfilment of order after 3 weeks
Sought to cancel/ ask for refund
Nothing
Then threatened soc media exposure and many weak excuses then they blocked me
It IS A SCAM