Ordered funeral flowers from Starluck Flowers 8/7/26. They cancelled the order later that day because they could not find a florist to deliver in the area. No charges showed up on my cc statement for... Toon meer
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Lees wat reviewers zeggen
Awesome service! Amazing follow up and customer service! Patrick knew the weather was going to be hot the day of delivery and he called me to make sure the flowers would there on time and when my fami... Toon meer
Wonderful company! They reached out shortly after I placed the order to confirm the address and ask what time I wanted the delivery to arrive. They were very kind, informative, and helpful to ensure t... Toon meer
My order was cancelled right after they charged me. And I have yet to receive a refund, even after two months of seven emails expressing concern. Each time I am "promised" Robertha is handling it pers... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Contactgegevens
848 N. Rainbow Blvd. #2053 , , 89107 , Las Vegas, Verenigde Staten
- (800) 646-8308
- cs@starluckflowers.com
- starluckflowers.com
2,7
Slecht
782 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Amazing customer service!
Patrick called me to double check all the info and to make sure someone would be home to receive the flowers. Due to them not being able to withstand the heat. He called me the same day the order was placed. I would recommend this company for care and delivery.
26 juli 2026
Antwoord van Starluck Flowers
Dear Ryan,
We are delighted that Patrick's proactive call helped protect your flowers from the heat and ensured a smooth handoff.
We hope the flowers arrived fresh and vibrant, and we can’t wait to assist you with your next floral gift!
Best regards,
Would Use Again
Very polite and helpful, making sure I got exactly what I needed. No delivery charge or fees. Beautiful flowers! Even called back when they had a question about order. Would use them again.
25 juli 2026
Antwoord van Starluck Flowers
Dear Alice,
Thank you for taking the time to share your experience! Delivering gorgeous flowers with courteous support and zero hidden fees is always our standard. We hope the blooms made a lasting impression on your recipient!
Best regards,
Patrick was absolutely amazing
Patrick was absolutely amazing. He made sure everything coordinated perfectly. He was very kind and punctual. Prices are significantly less then everyone else. I will get my flowers here every time.
25 juli 2026
Antwoord van Starluck Flowers
Dear Katie,
Thank you for your fantastic feedback! Patrick will be delighted to know his dedicated assistance made such a great impression. We hope the flowers brought great joy to your recipient, and we look forward to delivering for you every time!
Best regards,
Antwoord van Starluck Flowers
Dear Ian,
Thank you so much for the 5-star rating! We are thrilled to hear that you appreciated our follow-up service and competitive pricing. We would love to know how the flowers turned out and how the recipient loved the arrangement—we look forward to delivering for you again!
Best regards,
I’d give them a 0 if I could
I’d give them a 0 if I could , This is a scam business with over 1000 complaints with the better business bureau . They pay trustpilot . The 4 reviews 3 days ago are obvious lies . My father did not receive his final
Father’s Day gift because of these crappy people . I ask anyone who had dealt with them to go to Google to complain . They should not be able to advertise on Google.
18 juni 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Jean,
As a nationwide floral service delivering hundreds of orders daily across the country, we collaborate with local florist partners to handle fulfillment in each region.
Your order for the Perfect Chevy Pickup by Teleflora had to be canceled because the delivery address was located outside the active coverage zone of our local partner florist. To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today.
Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
Antwoord van Starluck Flowers
Dear Carol,
Thank you for taking the time to share your feedback! Providing attentive, supportive service is always our priority. If you have any thoughts on the arrangement or overall presentation, we would love to know your impressions.
Best regards,
Disgraceful service
My order was cancelled without reason and four weeks later still waiting on a refund. Very shabby service
6 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Stephen,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Zero stars
Zero stars. Order was promised to be delivered on time but was cancelled after the delivery date. Will put in a scam report with the BBB and my credit card company. Do not order from them
21 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Debs,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
They did not deliver and sent a notice…
They did not deliver and sent a notice after the delivery day that they weren't able to deliver for my moms birthday.
19 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Stacey,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
I ordered flowers from Starluck Flowers…
I ordered flowers from Starluck Flowers on July 12, 2026. My order was received and immediately canceled. I was sent an email that my order had been refunded. Then I call Starluck and was told that they would cancel on their end, instead it was charged. When I checked my credit card account, there was a charge on it from Starluck Flowers 6 days later after I call them that the charge was pending. All they will tell you is that it will be refunded in a few days. DO NOT USE THEM!! I will be contacting the BBB.
22 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Cheryl,
We would like to clarify the details regarding your Rose Repose order. We operate a nationwide network fulfilling hundreds of floral orders every day by pairing with trusted local flower shops.
This purchase was voided because local fulfillment schedules hit peak capacity and the local florist could not accept additional orders for that date. To verify that this transaction is completely finalized on all networks and to clear any bank holds, we have manually pushed your refund through our processor a second time.
Your bank will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
Hi had a great experience
Hi had a great experience! Patrick was extremely helpful in making sure my delivery went smoothly! Reasonable prices, I would definitely use again and recommend!
23 juli 2026
Antwoord van Starluck Flowers
Dear Grace,
Thank you for your fantastic feedback! Patrick will be delighted to know his assistance made a difference for your delivery. We hope the fresh arrangement brought great joy, and we can’t wait to help you with your next floral gift!
Best regards,
Antwoord van Starluck Flowers
Dear Jennifer,
Thank you so much for the 5-star rating! We are delighted to hear that you enjoyed our flower selection, competitive pricing, and seamless checkout experience. We would love to know how the flowers turned out and how the recipient loved them!
Best regards,
Scam do not use
Scam do not use. Ordered flowers and had to cancel credit card. They have taken over numerous web sites. They are from NY and phone numbers are answered by people from other countries. Ruth Roses is another scam company. FBI investigating.
21 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Linda,
Thank you for sharing your feedback. As a nationwide floral service delivering hundreds of orders daily across the country, we collaborate with local florist partners to handle fulfillment in each region.
Your order for Floral Buzz Bouquet had to be canceled because the delivery address was located outside the active coverage zone of our local partner florist.
To guarantee that your payment returns smoothly and without any system holds, our team has manually re-pushed your full refund through our billing platform today. Please allow standard financial processing timelines for your card issuer to reflect the credited amount.
Best regards,
Patrick was great
Patrick was great. Very responsive and took care of my order well. Will definitely be ordering from here again!
22 juli 2026
Antwoord van Starluck Flowers
Dear Jake,
Thank you for your fantastic feedback! Patrick will be delighted to know his quick assistance made a difference for your floral order. We hope the arrangement brought great joy to your recipient, and we look forward to your next purchase!
Best regards,
A+++++ customer service and products
22 juli 2026
Antwoord van Starluck Flowers
Dear Frank,
Thank you for taking the time to share such top-tier feedback! Delivering exceptional arrangements paired with dedicated service is what we strive for every single day. We hope the flowers made a lasting impression, and we can’t wait to assist you on future orders!
Best regards,
Do not order from this company
Do not order from this company. They say they're processing the order then send a cancelation notice saying they don't have a supplier but don't refund your money.
26 juni 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Penny,
We would like to clarify the details regarding your Marvelous Mosaic Bouquet order. We operate a nationwide network fulfilling hundreds of floral orders every day by pairing with trusted local flower shops.
This purchase was voided because the recipient's address fell beyond the operational delivery radius of our local florist in that area.
To verify that this transaction is completely finalized on all networks and to clear any bank holds, we have manually pushed your refund through our processor a second time. Your bank will reflect the returned balance in accordance with their standard posting schedule.
Best regards,
Very pleasant and making sure my order…
Very pleasant and making sure my order was rite . I recommend this place
21 juli 2026
Patrick went over and above the call of…
Patrick went over and above the call of duty to provide excellent service. He made sure the address was correct, assisted and confirmed our message on the card, and confirmed great delivery options so the flowers would be received Fresh to the recipient. Thank you Patrick!
21 juli 2026
Follow- up and confirmation of order…
Follow- up and confirmation of order and address was much appreciated.
21 juli 2026
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