Order flowers online to be delivered to a home in Flordia for a special Occassion. The order was accepted only to get a message late in the day the order was canceled for for no reason offered. If yo... Toon meer
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Lees wat reviewers zeggen
Awesome service! Amazing follow up and customer service! Patrick knew the weather was going to be hot the day of delivery and he called me to make sure the flowers would there on time and when my fami... Toon meer
Wonderful company! They reached out shortly after I placed the order to confirm the address and ask what time I wanted the delivery to arrive. They were very kind, informative, and helpful to ensure t... Toon meer
Ordered funeral flowers from Starluck Flowers 8/7/26. They cancelled the order later that day because they could not find a florist to deliver in the area. No charges showed up on my cc statement for... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Contactgegevens
848 N. Rainbow Blvd. #2053 , , 89107 , Las Vegas, Verenigde Staten
- (800) 646-8308
- cs@starluckflowers.com
- starluckflowers.com
2,7
Slecht
783 reviews
Vraagt klanten om een review
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Heeft 37% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Follow- up and confirmation of order…
Follow- up and confirmation of order and address was much appreciated.
21 juli 2026
I ordered flowers from Starluck Flowers…
I ordered flowers from Starluck Flowers on July 16, 2026. My order was received and immediately canceled. I was sent an email that my order had been refunded. When I checked my credit card account, there was a charge on it from Starluck Flowers. DO NOT USE THEM!! I will be contacting the BBB!!! Kim F.
16 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Kim,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Terrible florists
This company is terrible. I have still not received a refund and it's been over a month. I have called several times with the same promise of sending the refund in 2 to 3 days. They were the ones who actually cancelled the order after I placed it because it was out of their delivery range. I think the entire company is a scam. I would give it a zero rating if it was possible.
14 juni 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Moryt,
We would like to address your review regarding the cancellation of your How Sweet It Is order. This order had to be canceled because the requested location fell entirely outside the available delivery zone covered by our local flower shop partners.
Our standard rule when an address is outside our delivery range is to issue an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again.
The funds will reappear in your balance in accordance with standard banking processing windows.
Best regards,
Local florist that looks after their…
Local florist that looks after their community and customers. No hidden fees or taxes/fees. Highly recommend using them for any of your needs! Thank you Starbucks…such an amazing experience.
18 juli 2026
Great Customer Service & Beautiful Flowers
I recently had the pleasure of working with Patrick at Starluck Flowers, and I cannot say enough good things about my experience.
From the moment he reached out, Patrick was attentive, knowledgeable, and genuinely invested in making sure everything was perfect with my online order. He took the time to listen to exactly what I was looking for, offered thoughtful suggestions, and made the entire process seamless and stress-free.
His professionalism, warmth, and attention to detail truly set Starluck Flowers apart from other florists I've dealt with in the past. The flowers themselves were absolutely stunning, fresh, beautifully arranged, and delivered exactly as promised.
But it was Patrick's exceptional customer service that made this experience truly memorable. If you're looking for a florist that combines beautiful arrangements with genuine, top-tier customer care, ask for Patrick at Starluck Flowers. You won't be disappointed!
18 juli 2026
Ordered flowers online to be delivered…
Ordered flowers online to be delivered to Lancaster SC. Order was placed and confirmed April 16, 2026. Same day order was canceled and advised refund issued. May 13, 2026 contacted cust. svc,, regarding refund. Received email from Cust., Svc., Manager, Robertha Kiley refund to be issued.June 30th emailed Robertha Kiley customer. svc., mgr., no response as of July 17, 2026. Definetly a scam
16 april 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Marta,
We would like to address your review regarding the cancellation of your Cotton Candy order. This order had to be canceled because our local florist partner in that region hit absolute capacity for the day and could not accept more deliveries.
Our standard rule when an order cannot be fulfilled is to process an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again.
The funds will reappear in your balance in accordance with standard banking processing windows.
Best regards,
Please don’t order from Starluck Flowers.
Hi, did a Google search for florist in Saint Marie’s Idaho. Starluck flowers came up. I ordered a bouquet and received an email but when I tried to track the package, it said oops something went wrong. Within an hour of placing the order, I received an email saying they were canceling the order. And that they would issue a refund. All the reviews I read about this company were not good. I called my bank and had my credit card shut down. Please don’t order from this company.
16 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Cindy,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
Placed an order for delivery
Placed an order for delivery, called to get an idea of delivery time and was told 2-3 hours from time of order and was told everything would be delivered in a timely manner. Next thing I know I get an email about 20 minutes after that stating my order has been canceled and I'll get my refund in 7 to 10 days. What a scam I wish I had read the reviews before I ever ordered from them.
16 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Suzanne,
We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.
Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:
Full name on the order,
Associated email address or phone number,
Order reference number.
Once provided, we will immediately locate your order and assist you further.
Best regards,
DO NOT ORDER
DO NOT ORDER! ITS A SCAM. THRY SCAMMED ME OUT IF 65.00, they have been reported hundreds of times to BBB.
1 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Paige,
We would like to address your review regarding the cancellation of your Sweet Hummingbird Bouquet order. This order had to be canceled because the local flower shop in charge of fulfillment lacked the specific keepsake vase necessary to prepare the arrangement properly without compromising its design.
Our standard rule when a specialty item is unavailable is to process an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again.
The funds will reappear in your balance in accordance with standard banking processing windows.
Best regards,
Scammers
I ordered flowers that were never delivered and they won’t issue a credit to my account. I’ve been trying for 3 weeks. I believe they purposely are scamming people. Shame on them…so gross.
30 juni 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Jennifer,
Thank you for your review. Your order for the Stained Glass Blooms Bouquet was canceled because our local florist in that area did not have the exact specialty vase in stock to assemble the arrangement correctly.
Our protocol in these situations is to immediately release the full payment back to your account, which was completely executed on our side at the moment of cancellation.
Your bank will reflect these returned funds according to their standard posting schedule.
Best regards,
Patrick has been great
Patrick has been great. Appreciated the outreach and communication to confirm order details.
16 juli 2026
No delivery No refund issued
Ordered flowers and got an email back saying local florist couldn't deliver so they issued me a refund. I called my bank and no refund had been processed. Luckily I was able to file a dispute and stop the payment.
16 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Ellen,
We would like to clear up what happened regarding your Arrive In Style order. This purchase had to be canceled because local routing schedules and late timing prevented same-day fulfillment by our partner shop.
Our rule when a same-day order misses the cutoff is to void the transaction immediately. This void was successfully finalized on our side right away, meaning your card was never officially charged.
Your financial institution will drop the temporary authorization hold in accordance with their standard posting schedule.
Best regards,
I placed an order and within minutes it…
I placed an order and within minutes it was cancelled. I received an email and said cancelled and refund would be sent. Payment was taken several days later and no refund. I called and have been on hold for 45 minutes waiting on someone to answer. I put in the address and it said they delivered there and immediately sent the email saying they don't. I want my refund.
25 juni 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Tammy,
Thank you for sharing your feedback. Your order for the Spring Has Sprung Mixed Basket was canceled because our local florist experienced a stock shortage of fresh purple irises, which are essential to this seasonal arrangement.
Because we refuse to substitute key blooms without maintaining full arrangement quality, we issued a cancellation instead. The full refund was completely processed and finalized on our end at the time of cancellation.
The returned funds will reflect in your balance according to your card issuer's standard processing window.
Best regards,
Fraudulent “company”
They charged my card for a flower deliver I ordered and then immediately cancelled my order stating they can’t deliver to my area—returning my money to my card. Then a week later they charged my card a second time with the same amount without my permission and of course didn’t send any flowers. Clearly a fraudulent site. I had to cancel my card.
10 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear Leah,
Thank you for your review. Your order for the How Sweet It Is arrangement was canceled because the recipient's address fell outside the active delivery zone of our local florist network in that region.
When a location cannot be reached, our system immediately cancels the order and releases the full payment back to your account. This refund was completely finalized on our end at the time of cancellation.
Please allow standard financial processing timelines for the credited amount to reflect on your bank statement.
Best regards,
Star luck flowers Review update.
About star luck florist? They FINALLY process my refund thank you customer service manager I resend my resent response as scam.
14 juli 2026
Review zonder uitnodiging
Antwoord van Starluck Flowers
Dear William,
We would like to address your review regarding the Enchanting Garden Bouquet order. This purchase had to be voided due to the destination being located outside our active local fulfillment area.
Our automated process ensures that any unfulfillable order is canceled instantly and reimbursed without delay. As mentioned in your comment, your refund was successfully processed and returned to your account balance.
Thank you for taking the time to update your review.
Best regards,
Customer Support
They personally called and set up a delivery time that someone would be at the house so that the flowers would be beautiful and not wilted
14 juli 2026
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