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Starluck Flowers Reviews 

783
TrustScore 2.5 uit 5

2,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Order flowers online to be delivered to a home in Flordia for a special Occassion. The order was accepted only to get a message late in the day the order was canceled for for no reason offered. If yo... Toon meer

Beoordeeld met 5 van de 5 sterren

Awesome service! Amazing follow up and customer service! Patrick knew the weather was going to be hot the day of delivery and he called me to make sure the flowers would there on time and when my fami... Toon meer

Beoordeeld met 5 van de 5 sterren

Wonderful company! They reached out shortly after I placed the order to confirm the address and ask what time I wanted the delivery to arrive. They were very kind, informative, and helpful to ensure t... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered funeral flowers from Starluck Flowers 8/7/26. They cancelled the order later that day because they could not find a florist to deliver in the area. No charges showed up on my cc statement for... Toon meer

Bedrijfsgegevens

  1. Bloemist

Geschreven door het bedrijf

We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.


Contactgegevens

2,7

Slecht

TrustScore 2.5 uit 5

783 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 37% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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2,7

Alle reviews

(783)

710 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

At least I got my money back

Never wrote a bad review until I ordered flowers for my step mothers funeral from Starluck.
This company immediately canceled when I made my order. I spoke to a person who confirmed that is was possible to recieve this delivery. The order was immediately canceled thr moment we hung up.
It took me 20 days to get a refund. I emailed them 3 times. The third time I emailed them, It was not nice. However the manager responded quickly and she proceed my refund in 2 days, just got it today. Starluck didnt fullfil my order, canceled it, and made it difficult to get a refund.
I did eventually get my 76$ back. This is the only reason I am giving them 3 stars.
I still dont trust this company and I won't be purchasing from them ever again.

28 juni 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Erica,

We would like to clarify what happened with your Desert Sunrise Bouquet order.

Your order for the Desert Sunrise Bouquet was canceled because it was received after the daily cutoff time required for our local florist to arrange safe, same-day delivery.

As you confirmed in your review, our system automatically processed a complete refund to your original payment method at the moment of cancellation.

We appreciate you verifying that the returned funds have already cleared in your account.

Best regards,

Beoordeeld met 1 van de 5 sterren

I ordered 3 sympathy flower…

I ordered 3 sympathy flower arrangements to be sent to 3 different locations on 6/26/26. All 3 orders were cancelled within hours of placing the order and speaking to a representative. All cancellations were due to lack of delivery availability to the recipients. All the delivery locations were in well developed,populated locations. My credit card was charged and despite calling multiple times regarding my refund I was told I should be seeing the refund. Well NOTHING has been refunded. My next step is to call the Better Business Bureau. DO NOT ORDER FROM THIS COMPANY. It seems that a lot of people have had the same experience.
Addendums : Starluck replied that they only see 1 order for flowers but I have 3 order numbers and my credit card was charged for the 3 orders.

25 juni 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Sharon,

We would like to address your review regarding your Arrive In Style purchase. Our system logs show only one single order under your details, which was immediately canceled and voided.

To ensure your payment provider has received full confirmation and to clear any lingering bank holds, we have manually re-pushed the voided status through our billing platform today.

The pending status on your account statement will automatically release following your bank's standard processing window.

Best regards,

Beoordeeld met 1 van de 5 sterren

The only reason

The only reason I’m giving one star is because there are no MINUS stars!!! Do NOT do business with these people. I gave them my order because we had dealt with Bellevue Florist for 35 years & they always did a great job. But now apparently it’s new owners, called Starluck. I paid for a huge $60 bouquet of white & yellow daisies. My dauaghter ended up with a yellow coffee mug that had about 5 daisies & 2 yellow roses in it and cost about $30 online. The guy asked me to give a review BEFORE they delivered the order, & I foolishly did that while he waited on the phone, because I thought I was dealing with Bellevue Florist. I was WRONG! And now I cannot reach them to get a refund. Gee, what a surprise! DO NOT ORDER FLOWER FROM THIS COMPANY!!! YOU’LL BE SCAMMED!!!
- Kathleen

12 juli 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Kathleen,

We would like to clarify the details regarding your Upsy Daisy Bouquet delivery. Our partner shop fulfilled the exact requested bouquet structure and intentionally enhanced it by incorporating two additional premium roses beyond the standard stem count.

While seasonal variations and flower enhancements can subtly shift the overall look from our gallery photo, this addition was made specifically to increase the size and value of your gift.

We appreciate your feedback as we continue to maintain high design standards.

Best regards,

Beoordeeld met 1 van de 5 sterren

Ordered Flowers for my aunt

Ordered Flowers for my aunt; it was canceled on their end, no email. After the day of delivery, I didn't get a message from my aunt, and I knew it was never delivered. I ordered on July 1, it was canceled on July 1 because the addresswas outside the delivery area, and refunded on July 1st. It's July 10th, no refund, no notification, no Flowers!! Should have done some research!! If they did notify me, I could have given another address more in town. They just want your money and info to scam you.

9 juli 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Melissa,

We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.

Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:

Full name on the order,
Associated email address or phone number,
Order reference number.

Once provided, we will immediately locate your order and assist you further.

Best regards,

Beoordeeld met 2 van de 5 sterren

This company allowed me to put my order…

This company allowed me to put my order in saying an arrangement could be delivered for my grandmothers funeral. 10 min later they cancelled my order saying the florist wouldn’t deliver to that area. That was on June 28 2026. On July 3 2026 they still took money from my checking account. I have contacted them several times and have been promised a refund. I have yet to get a refund and communication has stopped.
100% do not recommend using them!

28 juni 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Selyna,

We would like to address your review regarding the cancellation of your Just Tickled Bouquet. This order had to be canceled because the requested location fell entirely outside the available delivery zone covered by our local flower shop partners.

Our standard rule when an address is outside our delivery range is to issue an immediate cancellation and release the payment back to your account. To verify that this transaction is completely cleared and to avoid any system interferences, we have manually pushed your refund through our system once again. The funds will reappear in your balance in accordance with standard banking processing windows.

Best regards,

Beoordeeld met 1 van de 5 sterren

Canceled order, but no refund!

I ordered flowers from Starluck Flowers on June 29th, to be delivered to my daughter's workplace. I called them back just a few minutes later to add an item to the order and the person I spoke to told me that the delivery driver said the delivery was too far away. I told them to just go ahead and cancel the order. They charged my card anyway and I still haven't received a refund.
I don't understand why they are still allowed to keep this business open. 🤷🏻‍♀️😤

29 juni 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Schlee,

Thank you for your review. We would like to clear up what happened with your Whisper Soft Bouquet order. This purchase was canceled because the delivery destination exceeded the active service range of our local florist.

Because the order could not be fulfilled, the transaction was voided immediately, ensuring no funds were permanently captured by our system. To verify that this cancellation has cleared seamlessly with your bank, we have manually re-pushed the void status through our billing system today.

Any temporary hold on your account will drop automatically according to your card issuer's standard release schedule.

Best regards,

Beoordeeld met 5 van de 5 sterren

Flowers

It was easy to order on the website. I got a promise that the flowers would be delivered as requested. Calls from the company were polite and helpful. In

9 juli 2026
Beoordeeld met 5 van de 5 sterren

Patrick

Patrick, the man on the phone, was very kind and helpful. I placed my order on line and goofed it up a little bit. He called and got it all straightened out. I would use them again

8 juli 2026
Beoordeeld met 1 van de 5 sterren

Do not use this company

Do not use this company. Its a scam operation. They will take your money, cancel your order almost immediately, state they processed a refund, then never process it. Shop local or use FTD. Dont make the mistake I made.

29 juni 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Monica,

We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone.

Please reach out to our team at cs@starluckflowers.com and provide any of the following details so we can trace your order:

Full name on the order,
Associated email address or phone number,
Order reference number.

Once provided, we will immediately locate your order and assist you further.

Best regards,

Beoordeeld met 1 van de 5 sterren

Save your time AND money!

I ordered flowers from StarLuck Flowers on May 6, 2026 at 3:00pm, after asking if they can deliver to a specific location. 30 minutes later, I got an email cancelling my order. They said they could not deliver to my location. I paid $48.70 for that order. I have called them 11 times, and sent two emails as directed. It is July 9th and I’m still trying to get my refund! These people are definitely scam artists. Save your time and money. Find another company to deliver your flowers. Respectfully submitted. Lisa A.

6 mei 2026
Review zonder uitnodiging
Logo Starluck Flowers

Antwoord van Starluck Flowers

Dear Lisa,

We would like to clear up what occurred with your Pretty Please order. This purchase had to be voided because the delivery destination exceeded the physical service zone covered by our local shop.

Our standard rule for out-of-range orders is to void the transaction right away. To verify that this transaction is completely finalized on all networks and to avoid system holds, our team has manually re-pushed your refund through our processor.

Your bank will reflect the returned funds according to their standard posting schedule.

Best regards,

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