stirlingackroyd.com Reviews 

685
•
TrustScore 2 uit 5

2,0

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Beoordeeld met 2 van de 5 sterren

Through our tenancy Stirling Ackroyd were useless, zero support with issues and we ended up dealing with our landlord directly. Which was fine, apart from the frequent 'I can't afford to fix *insert l... Toon meer

Beoordeeld met 1 van de 5 sterren

Very disappointed with the service with this company. Not honest and many delays in returning my deposit. Also added charges for days I didn't stay at the flat. I was an expat living in the UK. What a... Toon meer

Beoordeeld met 1 van de 5 sterren

Dealt with N Martinez for a property. Similar to other recent reviews, I had long delays and had to constantly chase to move things along. No responses to phone messages and emails. Six weeks after co... Toon meer

Beoordeeld met 1 van de 5 sterren

Shocking experience with Ackroyd, particularly Stephen Mulonso! Running around like a headless chicken, unprofessional, lies to other parties you are dealing with to make excuses why he has not done h... Toon meer

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2,0

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TrustScore 2 uit 5

685 reviews

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2,0

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(685)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I met the CEO who gave me some…

I met the CEO who gave me some fantastic business advice. He was helpful and highly knowledgeable. Thank you very much!

2 december 2020
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Dear Jenny,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Emon's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Indefinite leave to remain

We are very thankful to have found Sue Adams at Stirling Ackroyd Legal. She did an amazing job providing us with useful information. Sue always was focused and positive about the task at hand. We would definitely recommend Sue and Stirling Ackroyd Legal to anyone in need of assistance concerning immigration matters.

On behalf of me and my family I would like to say thanks to Sue and the entire Law firm

2 december 2020
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Dear Sian,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are glad that you enjoyed Sue's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Highly professional and thorough

Stirling Ackroyd are a super professional company. If you're the type to cover all ground, extremely thoroughly, then this is the place for you. Benem Osmankan (our solicitor) was wonderful to deal with. Despite the frustrating situation that is COVID, she remained very well put together throughout the entire process, even when times got highly pressing, she kept her head, which is exactly what you want and expect from a top class solicitor. Clear and sensible thinking. Very impressed by her patience & knowledge. We believe she has a bright future in her career.

Thank you Stirling & thank you Benem, until next time!

30 november 2020
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Dear John & Sabrina,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Benem's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Genuinely caring and professional

Genuinely caring and professional. Henna made us feel reassured and helped us through our very first purchase, which has been relatively smooth and quick, taking less than two months from offer to completion!

30 november 2020
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Dear Cristina,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

We are glad that you enjoyed Henna's work. Will pass along the kind words!

So thanks for your kind words and we look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Benem provided a great service through…

Benem provided a great service through out. She was very responsive and I’d highly recommend her.

26 november 2020
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Dear Paul,

Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Benem's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 4 van de 5 sterren

Great value for money

Afshan was really helpful during the sale of our property. The quick turnaround of emails, statements etc was much appreciated close to our completion date. Having a phone number to call where you could get through to a person relatively quickly was also useful and better than the conveyancing factory we used when buying the property. This was all with a price around half our estate agents preferred solicitor wanted to charge.

25 november 2020
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Dear Stephanie,

Thanks for your review.

We are glad that you enjoyed Afshan's work. Will pass along the kind words! Your support during these difficult times is essential to our firm. Our staff is doing their best to deliver the best outcome.

Again, thank you for taking the time to review our business! We really appreciate it!

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

We never looked back!

We were selling and buying. The amazing and lovely Henna took over our case, and we never looked back. She has acted with the utmost professionalism and commitment throughout to help us through a very stressful, bumpy process. She has worked exceedingly hard for us to make our transaction happen. She has been so dedicated often working very unsociable hours and am so grateful. I would highly recommend Henna and will definitely be a returning customer. THANK YOU HENNA!!

19 november 2020
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Dear Robert,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Henna's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Immigration matter

Sue she was very helpful with my situation . She helped me step by step through the whole process . Thank you so much .

18 november 2020
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Dear Fahad,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Sue's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Aidan was very pleasant to work with

Aidan was very pleasant to work with.
He is very clear and thorough with his work. He responded to all our queries very quickly and explained everything well and in laymen's terms if I didn't always understand the legal jargon.
I would highly recommend him to anyone that asks.
Thank you for all your help!

18 november 2020
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Dear Nat,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Aidan's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 1 van de 5 sterren

Very slow, declines to perform basic duties, generally unprofessional

I retained Stirling Ackroyd Legal for a purchase that didn't go through and have since retained another firm for the next purchase. The difference is night and day. SAL were cheaper (500£+VAT) compared to 1200£+VAT for the new one (a local solicitor in Kensington) but SAL are still very poor value for money:
- The response time is at best one week (when harassing them over the phone) where the new one is around 1 to 2 hours. And answers actually make sense and are not full of typos.
- The message from SAL is that they can't care to advise on anything legal, because it's not their job, their job is just the sale. Obviously the new one is actually concerned about the legal position of the leaseholder.

The good bit is that because they didn't do their job, I now have learned about anything there is to learn about leaseholds. The bad is that I lost a lot of time and energy.
And the really, really, bad bit is the constant threat to withdraw from the case if I didn't tell my case handler I thought he was doing a good job (which he obviously wasn't). To which I could only answer that I didn't have reasons to doubt he was competent as I had not so far observed any work emanating from him. This went in my opinion beyond bog standard unprofessionalism.

Don't lose your time, just go to a proper firm, which hires knowledgeable staff (after my weeks of learning, I think I know more than them) and who do such basic things as informing you when they have or have not received documents.
And if you've made a mistake and hired them, and you think anything can improve by requesting a new solicitor as I did, just don't, change firm.

17 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Afshan Malik served me all to though…

Afshan Malik served me all to though from start.she is excellent, very calm, honest and reliable and always update me on my house purchase. I would recommend 5 star and thank you so much Afshan malik. You deserve something which I will arrange soon. Jyotika

16 november 2020
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Dear Jyotika,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Afshan's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 1 van de 5 sterren

Terrible Service and Ignorant Management

Absolutely terrible firm. They changed solicitors on us and didnt let us know. Then on the day of the exchange they halted ALL proceedings for more paperwork that took a week to get for them. The Manager in charge of the conveyancing team Mr Peter Benjamin constantly makes up stories and excuses for his team and finds his team NEVER IN THE WRONG. Wew had to constantly chase them for updates, and they were either fielding calls, out to lunch or in hospital. It was a painstaking 4 months we endured with them and i urge you all to please be hesitant if you ask them to do work for you. Shop about.
I wrote to the CEO Mr Emon Ahmed twice,regarding my complaints but he also failed to reply, even with a respectful "I'll look into it"
Pathetic and hopeless and we will never recommend this company to anyone.
Please be careful with whom you choose to do be your conveyancing solicitors as this company is dreadful

16 november 2020
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Antwoord van stirlingackroyd.com

Dear Paul,

Thanks for sharing your feedback.

We set a high standard for ourselves, and we are sorry to hear this was not met in your interaction with our firm.

COVID has affected our business operations over the last months. Therefore, we wanted to reach out and apologise for the experience you had with our team. We are genuinely sorry for any inconvenience caused. This is not typical of us and can assure you it wouldn’t happen again.

We’d also like you to know that we will use your experience within our Customer Care Team to be sure we don’t make this mistake again.

Please feel free to contact us by calling 0203 058 3363 with any further comments, concerns, or suggestions you wish to share.

Kind regards

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

No stress process

It has been a pleasure using the services of Henna Yousaf and Stirling Ackroyd Legal to extend the lease on a property.

In our dealings with Henna, we have found her highly professional, knowledgeable, affable and approachable. She explained to us how the whole process would work from start to finish
and what we should expect from her. She was also always at hand to provide answers to any query we had and kept us up-to-date with the current status of the lease extension.

Under the guidance of Henna, the whole process from start to finish went smoothly and completed ahead of schedule even under current global state of affairs and we will gladly recommend her and the firm Stirling Ackroyd Legal to friends and family.

13 november 2020
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Dear D Oni,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Henna's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Henna Yousaf was great with our flat…

Henna Yousaf was great with our flat sale ! Always able to answers our questions promptly, would definitely recommend Stirling Ackroyd Legal and use myself again when needed.

12 november 2020
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Dear Damian,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thanks for your kind words and we look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Excellent, professional service!

My Case was initially managed by Bola Kim and was then taken over by Aidan Dike-Lawlor. I was happy with how Bola started the process. The moment I was introduced by Bola to Aidan, I instantly felt at ease - he guided us through a difficult purchase and regularly kept us informed. It was a difficult purchase and Aidan liased and negotiated with all parties involved. Every time I picked up the phone I knew the conversation would finish with a plan of action and we were blown away by Aidan’s calmness no matter how tough the purchase became. I enjoyed speaking to Aidan and his academic prowess is clear, he even taught me the meaning of the words cantankerous, imbroglio and quioxitic and my favourite Aplomb - a word I think that is very fitting to him! I would certainly recommend Aidan and Stirling Ackroyd to anyone looking to buy a home.

12 november 2020
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Dear O.O.,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Aidan's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Residential conveyancing service…

Residential conveyancing service (seller):
- Kept inside quote
- Kept on time
- Got the job done
- Responsive
- Professional
Couldn't ask for more. Would use again.

11 november 2020
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Antwoord van stirlingackroyd.com

Dear Ms R Lewis,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience, and we appreciate your support during these difficult times.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thanks for your kind words and we look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Excellent communication from Benem at…

Excellent communication from Benem at Stirling, very professional service and would use her again in the future.

11 november 2020
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Dear Steve,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Benem's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

My conveyancing experiences with Stirling Ackroyd

My initial phone call with Mr PJ Singh in 2019 gave me much confidence that I was speaking to the right people for my conveyancing requirements. Following my first property transaction with Stirling Ackroyd in 2019, I went on to complete further property transactions with them, because their services each time were excellent. They carried out the conveyancing in a timely and professional manner. Their admin staff were courteous and helpful. The conveyancers kept me informed. Their pricing was also competitive. I highly recommend this firm. Special thanks to Peter Benjamin’s team and in particular to Kenneth Anom, Zahra Shah and Zara Bhavnani.

5 november 2020
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Dear OA,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like our team's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal

Beoordeeld met 5 van de 5 sterren

Henna Yousaf

Henna Yousaf was our allocated solicitor. She was extremely professional, very efficient and could not have been more helpful. She kept us informed all the way down the line and protected us from a very difficult seller. In the end when we had to pull out from the purchase she did her utmost to make things as smooth, easy and stress free as possible for us. I would highly recommend her services to anyone who needs a really good conveyancing solicitor.

4 november 2020
Review zonder uitnodiging
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Dear Brenda,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Henna's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

Beoordeeld met 5 van de 5 sterren

Thank you Rey Caliskan!

After reading many positive reviews, I instructed Rey Caliskan to act on the purchase of my first home.

Being a first-time buyer, I was very nervous and unsure of the process in general.

She was very patient and answered all of our questions in detail (no matter how silly I’m sure they were).

I was expecting the transaction to take longer than it did due to Covid and the seller’s solicitors being very slow, however Rey worked her magic and managed to push my case through to completion swiftly.

Amazing customer service!

I will definitely be recommending to friends and family.

Thank you Rey!

4 november 2020
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Dear ZC,

This review made our day! We are so grateful for your kind words. Thanks for sharing your review with us. Your support during these difficult times is really important to us.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We are so glad you like Rey's work! We will pass along the kind words.

We look forward to seeing you again! ❤️

The Stirling Ackroyd Legal Team

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