Pleasant texture, and I like that it is a clean natural product without synthetic chemicals. However, I have not been able to use it regularly enough to observe positive effects on my skin because it... Toon meer
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I have been loving all my Purity Woods products. The Dream Cream the eye cream serum and night cream. I feel like I am taking the best care of my skin. My skin is firmer and I see more of a radianc... Toon meer
Bedrijf heeft geantwoord
I had ordered the eye cream & the night cream because they are my favorite skin products for the face. They were delivered damaged or rather just the eye cream along with the packaging was damaged.... Toon meer
Bedrijf heeft geantwoord
I have been using Purity Woods organic products for a couple of years. I first saw them advertised on FaceBook. Brian Vaszily has really done a tremendous job with this company. Now, I only use Puri... Toon meer
Bedrijf heeft geantwoord
Contactgegevens
1144 E State St, 60134-2439, Geneva, Verenigde Staten
- 800-535-8418
- customerservice@puritywoods.com
- store.puritywoods.com
4,0
Goed
43 reviews
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Overcharged order was refunded
As a first-time user of this product, I ordered 3 bottles of the dream cream and was charged twice. Six bottles were sent in one box. I notified the company, but it was over a month before the situation was resolved. However, they did refund me in full for all 6 bottles, which was unexpectedly generous, and reported that they have taken measures to ensure this type of error doesn't happen in the future. Although the experience was annoying, I'm happy with the way Purity Woods chose to resolve it.
10 juni 2023
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Hi Sandra,
Thank you for taking the time to write a review for us. Although it's difficult to hear the not-so-good stuff, we appreciate you sharing your experience and will use it to improve our processes moving forward. We have refunded your order in full.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
Changed product burns skin, they won't pay for returns.
UPDATE: Purity Woods have now refunded my order, which I appreciate - thankyou.
I've been using purity woods dream cream and serum for a while and loved it. However, my most recent delivery is different. It smells very strongly of lemons and makes my skin burn and itch and go red. The ingredients list on the label is the same as before. I contacted them and got a reply saying they had increased the lemon oil content to make it smell nicer. They offered me a refund if I returned it... to America. I sent a reply saying that as they had changed the ingredients without notification and now it burned my skin I think it should be free returns.... no reply from them.
Their email to me basically said that no one else has complained and if I don't like the smell, I can return it. But that's not the issue! By changing the mix of ingredients they have changed the effect and it now burns my skin. Very unhappy. I have learned a lesson here - do not order things from outside the UK. If there's a problem you have to pay a lot to return them internationally. I still think they should pay for returns as it's their changes that have made the product unusable for me. I did expect a reply to my reply to them, but nothing has arrived. Apparently they're not responding to my communication, which is so dissappointing. I won't order anything from this company again.
1 november 2022
Review zonder uitnodiging
Antwoord van store.puritywoods.com
Dear Al,
Thank you for taking the time to write your review. We are sorry to hear about your experience. We care deeply about all of our customers, and really appreciate you bringing this to our attention. As you know, we have a no-questions asked 60-day money back guarantee on all of our products. We have processed your refund in full.
We are always looking for ways to make our process and products better and will use your feedback to do so.
If there's anything else we can do, please contact us at customerservice@puritywoods.com or 1-800-535-8418.
Sincerely,
Purity Woods
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