Talabat Reviews 1.279

I had a very disappointing experience with Talabat.

I received chestnuts that had clear white/gray mold and discoloration, which is a serious food safety issue. I reported it immediately with photos, expecting a quick and responsible response.

Instead, the customer support agent replied in an unprofessional way and basically dismissed the complaint, saying the pictures were not clear and asking me to send another one, even though the mold was visible.

This is not acceptable. When customers report moldy food, it should be treated seriously, not ignored or delayed.

Talabat needs to improve:

Quality control with vendors

Food safety handling

Support agent training and professionalism

I will think twice before ordering again.

Talabat was very good since many tears but since last approx 6 months, either their management has changed or they have stopped giving salary or commission to delivery boy. Every 3-4 order is delayed by 1.5-2 hrs and even they call or inform u by any ways. U will keep waiting and waiting and keep messaging to their representative in app but still u will not ne able to find solution. SO PLEASE I REQUEST U ALL TO START USING CAREEM OR ANY OTHER APP

If i can give lower than 1 star I will. The customer service of talabat has very poor service, unfair and dismissive. I have bought a food item (honey oman sidr) with the amount of 166 dirhams and I raised a ticket and concern that the item I received WAS NOT SEALED. It is very concerning as it was NOT SAFE to the consumer. The manager of the TALABAT in the complaint department his name is Mr. TASAWAR HUSSAIN, told me that per their policy in general, they cannot process a full refund on my item and only a compensation 15 dirhams can be done as resolution to my concern. IT IS VERY DISAPPOINTING AND VERY UNFAIR to the consumer who paid 166 dirhams. They don’t have any concern on the safety of the consumers and the request of my refund which is my right as a consumer who received a food item that was NOT SEALED. All of this was recorded in the call with him. And I have submitted a clear photo of the raw honey on the same day I received it showing that it was NOT SEALED. I hope this case will be investigated and the rights of the consumer is protected. In this case, my right was unfairly dismissed by TALABAT customer agent. I would like this not be treated to any other customer as it was a horrible experienced. Seriously.

300 AED Food order arrived 1 hour late!
Food arrived cold
Reason: They didn’t have a driver to deliver the food.

They give me 15 AED compensation which I didn’t ask for and because they give me the compensation after calling their customer service they were unable to give me a refund because the 15 AED had already been credited to my account.

Requested a manager to call me back and I got the same excuse refund not possible enjoy the cold food!

Very disappointing experience. I reported that my delivered food was full of insects, which is extremely serious and unacceptable. Unfortunately, Talabat completely ignored my complaint and did not take the issue seriously. There was no proper follow-up, no accountability, and no concern for customer safety or hygiene. This level of negligence is shocking and has completely broken my trust in the service. I will think twice before ordering again.

If there is below 1 star that should be there rating , they are WORST CUSTOMER SERVICE in UAE . Noon , Deliveroo , Keeta, Smiles are great in customer service , please try to follow there footsteps.

Talabat has one of the worst customer service experiences I’ve ever had. They do not help at all when there is a problem. I received wrong items, contacted support immediately, and still no proper assistance was given.
They refuse to take responsibility, do not return the wrong items, and do not issue a refund. Even after explaining the issue multiple times, it feels like talking to a wall. No solutions, no accountability, just excuses.
Extremely frustrating and disappointing. I will think twice before ordering again. Very bad customer service and zero care for customers.

Total scam, I thought only me had this situation with them but seems everyone is complaining about their actions and scamming people, huh Customer Service typical they know nothing about this company policy or anything, managers are worse in understanding the policy or explaining professionally to us, I feel like they hire very low grade people with no experience or professionalism.
managers claims cannot do anything about account blocking they blameit to the system, the system in this application is processed by a human not a computer or a robot!
The manager accused me of violating the terms and conditions without any proof without stating what is exactly the problem even they don't tell you they blocked the account no respect at all for long term customers.
The manager asked to open a new account i won't be under this system again by doing sudden action without notice which will result in swollen our balances and all our rewards.
Talabat think we can't live without their service, you are wrong many apps and prestigious markets in uae deliver for free not like you charging always for deliveries, its just a matter of habit that we use you and didn't try other apps and companies
Unprofessional company, they force us to use rotten products and deliver things in horrible conditions then make it a big hassle to fix it.

Ordered through Talabat today and at the end it gave error that something happened and we tried again and that time we got the error that your account got blocked. Contacted through chat and got the reply that somebody will call us and indeed they called and the person who called was very rude and blindly told that my account disabled and violated the terms and conditions and no way to unblock and cancel the account ..were using Talabat for years and first time facing issue like that and was shocked to see the service attitude from Talabat and after that multiple chats and emails send and no reply except i got template like answer that my account got disabled. The only thing i were asking how to unblock and how to use the account again as i used my mobile account number for the account and no reply .They don't care the customer .First of all be nice to customer and even if their mistake update them what was the issue and properly update not like sending the template and no answer to queries. Pathetic service

I am getting scam emails from this company alleging I made purchases and sending me receipts. I do not have an account with them, and they do not respond to inquiries.

Unfortunately, my recent experiences with Talabat were extremely frustrating and unacceptable.
I placed a pizza order that included a promotional Pepsi and salad. Only the pizza was delivered. When I asked the delivery person about the missing items, his response was indifferent, and he said he didn’t know and that the restaurant might contact me — which never happened.
Customer service initially refused to resend the missing items and instead added only 45 EGP as compensation, despite the full order costing 250 EGP. I spent nearly 3 hours contacting customer support, filing complaints, and even being called late at night, only for the missing items to finally arrive after all that time — with no proper apology or accountability.
The next day, I placed a supermarket order through Talabat and received the wrong order, with no proper solution to deliver the correct items.
This is not just about money — it’s about repeated mistakes, wasted time, poor handling of issues, and complete disregard for customer experience. I expected much better from a company of this scale.

Scamming site stole my credit will nevr get back. they say they will get back within 24 iam waiting for a week now

The worst customer service ever you have to deal with unfortunately they are not responding and not professional at all the staff you feel like you are dealing with trainees not qualified one I had been facing the problem of multiple deduction for the same order although I had escalated the same to avoid this I had been told by one agent recently her name minhal that none of the customer service agents had follow up for your complaint due to that I had been charged many times for the same order like careless staff like naveed and at the end one rude staff who didn’t show any respect or regret for the issue promise me that within 24 hours my issue will be resolved but he was one of them like the other staff not professional and he didn’t solve or follow up to refund my account and he didnt even call to inform me about any progress although they took my money due to a useless system and careless staff who shouldn’t be in customer service because they are just on the app chat to pass time with the customer unfortunately I should take this matter forward it’s a fraud

Crappy service. They have no control over their drivers. The drivers pick up orders and dont deliver and switch off their phone and there is no explanation given. Frustrating

If I could give it zero stars I would. Waiting so long for order the time is not accurate and the wrong food comes and freezing cold and then just given 15aed back when spending 80aed on food. Absolutely disgusting service and rob u of ur money and time. Food went to waste and waste of money will never order from them again. DO NOT USE

Extremely bad customer service. They don’t take any action, and instead of solving the issue, they block customers to cover up their poor service. Talabat has completely lost it. They clearly don’t value their customers, and this is the beginning of their downfall.

Absolutely crap. They have charged me more and sent me wrong invoice kind of one/tenth of what was charged. Wrong invoice both the times having charged 10 to 15 times more than what was sen as an invoice.

After repeated chasing still they are not able to provide an invoice.

No way to contact or no way to reach a customer service. Absolutely fraud.

Talabt offers substandard service, if you are a pro member you will be shocked how much extra you are paying for a meal with a similar app. Overall, not a good choice for food delivery unless you are desperate.

Your debt card is not safe once you use it in the app. They deduct fees without your authorization

Unacceptable service from Talabat Groceries.
Almost every grocery order I place has missing items, yet I am consistently charged for products that are not delivered.

When I raise support requests, they are closed as “resolved” without any actual resolution. Even after being contacted by Talabat staff, I am explicitly told they cannot assist, while the incorrect charges remain. This is not a one-time issue — it has happened repeatedly.

Charging customers for items they did not receive and then refusing to correct it is completely unacceptable. Talabat needs to take accountability and fix both its order accuracy and customer support processes.