Thatch Cover Reviews 

Excellent company, staff members are friendly and helpful. The person helping me went above and beyond to help, nothing was too much trouble. The nicest people I have dealt with in a very long time. Would highly recommend.

We recently took out a new home insurance policy (building & contents) with Thatch Cover. Kelvin was extremely helpful and really helped us based on our requirements & needs. He was very patient, knowledgeable was able to present a very competitive premium. I have nothing but good things to say about the service/policy I received. I would highly recommend Thatch Cover.

Very pleased to have found and dealt with Thatch Cover. We asked for a thatch quotation. The quote came back to us very quickly and it was also the lowest quote.
When calling to confirm acceptance everything was handled very professionally by Alice.

At the time of my renewal things had become difficult due largely to me losing track of the situation. At this time Rikki could not have been of more help. Very professional and efficient and a great service. Thanks

Very helpful. Friendly on the phone. Answered all my questions. They found me the cheapest insurance which was better than the one I had!
Didn’t hassle or rush me
Thank you

The response was really quick and responsive.

Easy to deal with, prompt, clear communication, really took the time to understand the our needs as a customer with a non standard property to insure.

Super helpful team, I was dealing with Jason but whenever I spoke to any of the team they were professional and always answered my questions with knowledge and experience. Jason was able to beat my renewal quote from another company. the whole services was efficient and easy, highly recommend

Jason went above and beyond to try a find a solution to what appeared an impasse. He secured the support of his senior colleague to better engage with the Underwriter to achieve a good solution for all concerned. Big thanks to him and his colleague!!

Adam was extremely helpful
His customer service was beyond excellent
I cannot fault any part of the process
Thank you

Helpful and responsive - saved us the pain of trying to find the best thatch cover - thank you :)

Adam was an absolute gem, he helped us so much for our first property. Couldn’t recommend thatch cover more! 100% recommend. Thank you!

The person I dealt with was Ryan, who could not have been more helpful and professional. He was also most patient with my constant queries. I would rate the whole service as excellent.

Single contact, Adam, was really helpful and understood what we were trying to achieve through our insurance. Contact was timely and effective making what would have been a stressful time a lot easier, particularly as our insurance was complicated.

Thatch cover are proactive, review the market when a renewal is due, and seek out the best deal, even negotiating with insurers on behalf of the client. They are very prompt and efficient. Highly recommended

Good follow up and informed information from the agents

Found better cover for us, Adam was super helpful, understanding and responsive

I have been using this company for 7 years now as I require specialist thatch cover insurance. They’ve been a delight to deal with, both in sourcing competitive quotes, advising on differences and efficiency. Ricky this year was extremely helpful and nothing was too much bother and he was very happy to answer all my questions. I wouldn’t hesitate to recommend using them. First Class!!

Ryan at Thatch Cover, has been very helpful with answers to all of my questions whilst I navigated my way through the process of selecting Thatch Cover for our Buildings and Contents Insurance.

He's always been available to deal with my clarifications and responded with answers in a timely fashion. Great Service.

I came to Thatchcover for a quote to see if they could better my current deal. I dealt with an amazing human called Kelvin. From the get go, informative, knowledgeable, responsive, tenacious, understanding and really very helpful. I have a very awkward, mid terraced thatch with 2 previous escape of water claims and he literally went above and beyond to help me. I cannot recommend them enough. Thank you.