The AA Smart Care Reviews 

Yes, all went well, although I had to engage a recovery service in order to get a tow to the repair garage, despite requesting one in my original comments box! But by and large a good project from Smart Care.

Did my MOT at a garage through the AA Smart Care system and it was not a smooth process at all. Was quoted WAY too high for unnecessary parts (e.g. £186 for a part that cost £15 to fix) and when I tried to ring them to find out why this was so high, they not only were a nightmare to get through to but they also didn't have a clue how to help. The WhatsApp chat was so abysmal it was almost comical! Nothing was resolved AT ALL, no sense was talked and I got so frustrated after the chat and the 4 calls that I just cancelled and went with the garage independently anyway. Waste of time.

Mechanic was really good but the appointment was changed from morning to a late afternoon by the company on the morning of the booking, which could have been a big inconvenience to me if I had other things planned.
Not a big issue, I know things happen but being a big company like the AA you would never think they would be short staffed.
But, otherwise, all good. It would not deter me from booking again with AA.

The mechanic was brilliant and very friendly. He explained what was being done how long it was going to take and was just a lovely lad. Excellent service

The AA .mechanic was on time, good communication, competent and friendly

A wonderful company; if there were 10 stars, I would give them to them.

The service provided is so poor which means the staff are not trained at all. Some random call centre set up and cannot speak to a manager when asked to do so. Got put on hold for 10minutes and got transferred to another agent without my knowledge so had to repeat everything again. Was charged more for MOT and no one could sort it out. The garage which did a major service and MOT on my car is not AA approved as a few days later I heard rattling noises from my car and all of my 4 tyres had low pressure. Very disappointing with the whole experience from AA smart care and the garage. A major complaint needs to be processed. Also keep getting text messages to say the car is done and no major faults found, even after 2 weeks of me having my car.

Very professional

Communication wasn’t great , I saw my car failed the MOT online at mid day but had no message saying so and what work was required . I had to call myself at the end of day to find out what the situation was

Collection and delivery service was a great option. Although there was an unexpected repair, everything was done by the next morning. I called the garage to check how things were going and actually had the car back before the AA told it was ready!

Lovely AA Mechanic
Excellent job and explained everything had done all clean and tidy when done

I tried to use AA as the price was slightly cheaper online but What a waste of time. I’m really disappointed. My job was cancelled twice because AA couldn’t provide the service. If you can’t deliver, please don’t offer the job. I wasn’t expecting this from AA. I will be sticking with RAC.

The AA took care of my booking from start to finish.
Efficient and quick

collected the car at the selecte time interval, both service and MOT carried out and returned the car.
vey good service

Excellent fair price

Great service kept me updated all the way good knowing you have the AA as a back stop

I highly recommend AA home mechanics: convenient, reliable and efficient.
As well as completing the designated work, the mechanics also offered helpful advice about my car.

The only thing that was a problem was the part availability, I had requested a morning appointment and scheduled pick ups etc around this. Was still getting texts confirming this on the morning of the appointment. An hour after the mechanic called to rebook for the afternoon which caused done last minute issues. I had to return the hire car by 12 so had to keep fingers crossed mine would be ready. Call centre also only open after 0900.
Not the mechanics fault …he was amazing and the job was completed very quickly and professionally.
Despite the above issues I would definite use this service again and fully recommend AA

Dear AA Customer Relations Team,
I am writing to lodge a formal complaint regarding the MOT and full service carried out through an AA-approved garage on my vehicle.
I am extremely disappointed by the level of service I received and the conduct of the garage involved. The entire experience has caused significant distress, inconvenience, loss of confidence in AA's garage network, and considerable disruption to my working day.
The garage failed my MOT, stating that:
The nearside front shock absorber had a serious leak; and
The nearside front outer track rod end joint was defective.
Following the MOT failure, the garage refused to return my vehicle to me. It was only after intervention from an AA representative, who contacted the garage on my behalf, that they eventually agreed to return the vehicle.
I had been informed that my vehicle would be returned between 4:00 pm and 5:00 pm, with collection and delivery arranged to my workplace. However, the vehicle was not returned until approximately 6:40 pm. This left me stranded at work for an additional period and caused considerable inconvenience.
Furthermore, despite my circumstances, the garage refused my request to return the vehicle to my home address.
On the vehicle's return, no MOT documentation, inspection report, or supporting paperwork was provided. When I queried this, the delivery driver appeared frustrated and contacted the garage directly. I overheard the garage advising that they would send the documentation to the driver via WhatsApp and that he should then forward it to me via WhatsApp. I consider this highly unprofessional and wholly inappropriate. Despite waiting for some time, no documentation was received before the driver left.
As a result, I was left with neither my MOT paperwork nor any formal explanation for the alleged failures.
What concerns me most is that the garage then quoted me an additional £460–£480 for repairs that they claimed were required in order for the vehicle to pass its MOT, despite the fact that I had already paid over £270 for the MOT and full service.
Given my concerns regarding the validity of the garage's findings, I sought an independent second opinion from another garage. Following an inspection of my vehicle, I have been advised that the defects identified by the AA-approved garage were significantly exaggerated and that the issues are, at most, advisory items. I have been informed that the vehicle is expected to pass its MOT.
I am particularly disturbed that AA continues to endorse this garage. Following my experience, I reviewed the business online and found numerous customer reviews describing similar allegations of vehicles being failed unnecessarily and customers being pressured into expensive repair work. In light of my own experience, I find it difficult to understand how this garage remains part of the AA-approved network.
The issues I wish to raise are therefore:
The apparent misrepresentation of the condition of my vehicle.
The attempt to obtain a further £460–£480 in repair costs following the MOT failure.
The refusal to return my vehicle until AA intervention was required.
The excessive delay in returning my vehicle.
The refusal to deliver my vehicle to my home address.
The failure to provide mandatory MOT and inspection documentation upon return.
The unprofessional proposal to distribute official documentation via a driver's personal WhatsApp account.
The distress, inconvenience and loss of trust caused by the entire experience.
Given the seriousness of these concerns, I request:
A full refund of all monies paid for the MOT and service.
A formal investigation into the conduct of the AA-approved garage.
Written confirmation of the outcome of the investigation.
An explanation of how this garage continues to meet AA's approval standards despite concerns raised by customers.
I entrusted my vehicle to AA because of the reputation associated with your brand. Unfortunately, this experience has seriously damaged my confidence in both the garage involved and AA's approved garage programme.
I look forward to receiving your response and a satisfactory resolution to this matter.
Yours faithfully,
This was written on the 14th of July, still no reply

Arrived later than the time i was given, didn’t have the correct parts to complete the service so had to leave & come back and now my engine light has been on ever since the major service was completed