The AA Smart Care Reviews 

I booked a Major Service and MOT through the AA online with their authorised garage, VSG Hounslow, and had a very disappointing experience.

I was charged for a Major Service, but when I later took my car to another garage, they found that the engine oil had not been changed, and the service had not been carried out properly. My car also failed the MOT at VSG Hounslow, even though it was in good condition.

I reported my concerns to the AA, but my complaint was sent back to the same garage. Instead of properly investigating, the garage told me that because I had booked through the AA online, they would not provide the same level of service as if I had booked directly with them. I found this unacceptable.

A few days later, I took my car to another independent garage. They carried out a proper major service, completed the MOT, and my vehicle passed with no issues.

I expected the AA to protect its customers and investigate my complaint independently. Instead, I feel my concerns were not taken seriously. Based on my experience, I cannot recommend using VSG Hounslow through the AA.

Engineer arrived on time. Very personable young man. Did a thorough inspection and explained his report to me thoroughly. Very pleased with service, reasonably priced and the added bonus of not having to drop car off was great. Will use again.

The guy did a great job

Excellent service done right at home.
The technician was thorough and professional.
Since this was a mobile service didnt have MOT done at the same time but it passed MOT next day at a different garage so all good.

Five stars for the garage, whose service was excellent. However, AA Smart Care failed to relay the message to me that I had to wait a day for the delivery of an essential part for my car to pass the MOT. Smart Care then told me the car was ready for collection the day after I had already got it back.

The mobile mechanic was extremely helpful, friendly and polite, going out of his way to help get our car back on the road. I was extremely grateful

Major service seemed fine, mechanic friendly. I was told and given a report that all was okay with the vehicle. A few days later I had broken down, and had to pay an AA mobile mechanic to fit a new alternator and also a new battery. I've spent over £500 and had to take a day off work for a car I was told had nothing wrong with it.

Great price/discount. But very confusing comms as I needed a MOT retest and received various automated emails, i.e. too many and some of which were completely inaccurate re the test date and time. Also my account was debited, credited, debited again - and the money was first taken before the test date!

It is wasting a time and money after I spend 450 went home I see on dashboard Visible warning lights include an illuminated red oil pressure light which is I have never seen on dashboard since I bought my car almost 4years I had to Email to the smart care department but no body responded to me

Vechile picked up and dropped of on time.
Reasonable price.
Very good service.

Excellent service

Service by garage was great and very happy with them but the AA app kept telling me to pay again and then kept sending me text for an appointment which had already been done!! Will think now before using that service again as the app seems useless.

Recently used them for a service so booked again for second car but sadly a complete different experience. He was only here for less than a hour for a full service so I lack confidence that he did it all as previous mechanic was thorough
Sadly this has tarred my opinion and views on what I paid for

It was so convenient. Saved me a lot of time waiting and service was carried out in a very professional manner. I would highly recommend this service. I looked a costings and compared before I booked and the price was very reasonable.

We booked on line for 8am, and booked a day off work.
We arrived at 8:30 (when the garage opened).
We came back at 11am to collect to collect the car to be told the Service was booked in 8am but the MoT was booked in at 1:30pm. The car was not ready to 2:30pm.

This should be clear on the booking.

Very quick, easy and great value for money

Thorough report after service and good advice given

Replacement of all four wheels brake pads and disks and done on time with no mess.

The only thing that the mechanic did not do was adjust the hand brake. It was three notches/clicks for full hand brake, now its seven (did not test it myself till sometime after).

I had an interim service done at home in October 2025 and am still waiting to receive documentation of the work that was carried out. I have called AA numerous times and have been told they would resolve this, but I never hear back from them and almost a year on I cannot believe how poor the customer service is. I really don't know where to turn next.

Booking process appears simple and straightforward with competitive pricing.
Booked our car in at a local garage using the AA for an annual service and MOT.
The first issue came when the garage contacted us directly to advise that the requested date was not available. They booked us in for a week later.
The car needed a wiper blade and bulb for to pass the MOT for which we were told we would need to pay an additional 43.20 in labour (plus the parts).
The garage also fitted a new pollen filter which wasn't on the listed service items and then charged us for the Air Filter which was supposed to be included.

Overall, our car was serviced and MOTd, just a week later and with unexpectedly high labour charges which weren't expected and were completely out of our control at that point. For that reason, I wouldn't recommend this service and certainly won't be using them again.