The AA Smart Care Reviews 

Dear AA team, I am sure you might be working very hard to make customers happy, Really apprecaite you work behind the scenes. But unfortunately I was deeply disappointed by this experience. I thought booking through AA would make things easier, but I found it to be more of a hassle. I ended up spending a lot of time checking and following up on the status of my vehicle, and ultimately, I had to go to the garage myself to check on it.

I could not utilize the Parts and Garage cover because I booked through the AA app, and I didn't invite an AA representative to assess the problem.

I don’t understand why, if I booked through the AA app, they can’t check the details before I send the vehicle to the garage. Why suggest taking it to a garage if the Parts and Garage cover won’t apply? Unfortunately, I am still facing the same issue with my car, and the problems remain unresolved.

Thank you for your service this time.
Response for your reply:
Last time I had a coolent leak notification and I have contacted AA person and I was suggested to take it to near by garage to check, no problem that time but recently it was found that it has a broken pump which costed me £800

Later I heard the knock noice from my car, but the car was running, and I drove like that with a broken suspension without realizing the reason for knock sound, I went straight to an AA-approved garage; it costed me £850

In both of these cases, I could not have a patrol as the car was running and it was drivable. So basically, my point is why I should wait until it stops in the middle of the road, it saves your time also right? I am actually getting to know the problem even it becomes worse. Just because it was not attended to by the patrol, I was unable to claim from Parts and the garage cover.
So it feels really painful.

So there should be someway how to deal with these kind of scenarios.

The mobile mechanic was absolutely amazing and knew her stuff, however the booking process and back office staff were appallingly useless!!
23 emails and nearly 3 weeks later and they still could not get things correct. The mobile mechanic had given me her mobile to deal with her direct otherwise I would still be waiting and trying to get my car fixed. It is such a shame that office staff do not have a clue what is going on and what they are doing!

Amazing ! Very fast

Incompetent & over charged held me to ransom with additional £800 once they had my car and held on to my car for 5 days which was only meant to be a service & mot I wouldn’t use AA again I complained by telephone & email over a week ago and they ignored me. I’m a disabled person who is dependent on my car and this is how they treat vulnerable customers avoid, they say it’s being carried out by AA by just delegate the work to third party garages that rip you off worse experience ever!!!

Quick convenient service.

Arrived within the alloted time. No mess left and polite mechanic. Will use again.

Car not booked into garage even though I had paid and received the details. Poor response when a part needed to be fitted and I had to consent to this. In all due to poor communication and myself having to chase up with Smartcare it took 2 days to for a bulb for the MOt and cost over £50 for a bulb.i will not use this service again .

Easy to book the appointment, contact and updates throughout, found other fault which i never new about, was a Saturday booking due to my work commitments during week, was there for 9am finished by midday, would highly recommend 😀

The gentleman who came out to do the job seemed honest, open and knowledgeable. He was pleasant and polite throughout the process.
We were very pleased with his work.
Also had a great sense of humor.

Very good service and cheaper than my local garage. Received text from engineer advising he was on his way. Very helpful that AA offer a service on your driveway.

Great lad who came to do the oil change. No issues, reset the service interval. Hes a credit to the AA.

Mark was amazing he did a full service & was so experienced professional & helpful & a real credit to the AA I honestly can't thank him enough for the his work he did really great job!

Really easy to book, car was picked up and dropped back off. Would definitely use again.

Shocking experience, AA staff rude not helpful and the process turned into major inconvienve, stay away

Very good service all round. I would have given 5 stars but the invoice didn’t come for 6 weeks .

Great communication and service, would definitely use again.

Great and swift service.

Booking for today between 8&11 receive call from service team at 9.10 saying they had only just received booking and were unable to fulfil , a day off work for no service , absolutely rubbish, will not be using again and obviously wouldn’t recommend

I was charged twice for the MOT once by the garage and also by the AA , I now have to go and recover the cost from the garage

Friendly person on time clean and tidy answered any question about the car.