The AA Smart Care Reviews 

I booked an MOT and Full Service through Smart Care, but when I arrived at the garage, I was told that AA's system was down, meaning they couldn't access my booking or carry out the service. The garage kindly managed to fit me in for the MOT, but the full service was never completed.

When I contacted AA customer support, they repeatedly tried to rebook me with the same garage, despite me explaining that the garage still couldn't access AA's system and I would simply be turned away again. After getting nowhere, I cancelled the booking and decided not to proceed with the service.

Turned up on time, job done efficiently. Best price I was able to find. Friendly mechanic. All good

I’m a bit confused why I was offered a garage that doesn’t perform their own MOTs
My car failed on 4x tyres and rear brake pads. Had the tyres replaced no problem but the mechanic couldn’t release my automatic handbrake with his computer system so annoyingly I had to take the car to another garage to have the brake pads replaced and then go back to the other garage for my MOT retest. I was surprised when the mechanic drove off in my car and returned some time later with my MOT surely The AA should be vetting who they are using to work on our cars.

A bit of a car crash from start to finish. I thought I was simply getting someone to diagnose a fault in my car, but didn't realise that the car should be left at the garage and they would tell AA Smart Care what the problem is, how much it would cost and this would then be communicated to me later. In the event the issue couldn't be fixed on the day. The garage said they couldn't tell me what they thought was wrong with my car because I had organised this through a third party and if they told me they would incur a penalty. I received no further communication and rang AA Smart Care to ask what was happening. They told me what the diagnosis was and how much the garage had estimated for the repair. They were apparently waiting for one of their technicians to confirm it was a reasonable price. Seconds later they said the quote had been checked and that they would recommend authorising the repair. I asked when this would happen and had to explain that the garage didn't have the part and I had retrieved my car so I could get home. They put me on hold, said they were going to ring the garage and I was then asked to take it in the following Monday no later than 8.30am. When I arrived the garage knew nothing about it. About an hour later I received a call to say that the part had arrived and they could fit me in later in the day. I took it back in again. However, the car isn't fixed because I can still hear the knocking noise from the front nearside which was why I wanted it looked at in the first place. I feel I have wasted a lot of time and energy, not to say money, using AA Smart Care. I will not be using this service again and will find someone else to sort my car out in future. Unhappy is an understatement.

Very professional and customer friendly experience. Will definitely use the service again

Great service by Shawn. He arrived on time, discussed all the options and got onto the job. He did a great job. Skilled and professional.

Paul was excellent in carrying out his work and always kept me informed.

Efficient.

Good communication and the engineer was fantastic

Simple service done thoroughly. Checked what was requested & advised when a couple of minor things needed doing, as expected.

Had a service and MOT, post delivering the car - the service counter was not even reset which raised serious questions in my head whether the service was done properly or not. Upon sending emails to clarify this matter, no response received.

To make it worse, I've had a first ever breakdown of my car in one week post this servicing.

The staff were excellent especially Nick who went out his way to meet me in the car park as I had poor mobility, he helped to park my car and after service brought it nearer for me. The prices were competitive and the service was first class. I would highly recommend this garage.

Booking straightforward. Price seemed reasonable for the convenience of repair at home, and mechanic was very polite and did a good job.

Easy, good price, and no hassle!

They came earlier than expected which was great. He was polite very professional. Explained everything in detail.

Carried out MOT in good time and very pleasant

Communication was very poor. I was not advised of an issue with my car on the day of the MOT and service which resulted in it not being returned.
It needed work doing and I had to chase the call centre on the following day to find out the cost and approve the work. The cost did not come with a breakdown of what was needed in advance of the work needing approval,.meaning that I had no relation choi e but to pay £435 with no insights into what it was for.
I am now also potentially being charged twice for the MOT and and service - the payment is sat twice, as pending in my account meaning that my balance is reduced. I am hopeful that it will not be taken twice and a correction will happen on Monday, but I am not holdingy breath for that. This will mean that I will have to ring again (third time) to request a refund.
I have since received an invoice for the work needed and it simply states what was needed, with no breakdown of the parts cost, labour charges etc. as you would expect from a normal garage service.
I have written a complaint already for this due to poor level of service.
I have given 2 stars to acknowledge the work that the garage did who also cleaned my car for me.
I am not someone who complains......

Collected vehicle from home address when they said they would do & returned same.
Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to test, but I can now see why.
Booking process was easy, price was very reasonable.

Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it.
When the work was finally done the week after, I note that a screw in the brake plate was broken (sheared) off - but the mechanic reassured my wife it was not unsafe(?) to drive.
I like the idea of work being carried out at home so I don't have to do anything like transport the car to a garage, but I'm thinking now it might be better, if this kind of thing occurs- there might then be greater accountability when a nut is sheared off etc.