AA Approved Garage Network  Reviews 

I was very pleased with the ease of booking the MOT, oil change etc and the pricing was very competitive. The overall service was very good, except for one thing. The car was fetched well outside of the given time-frame and I was told it was because the AA computer doesn’t communicate with the garage’s, so that needs to change.

The MOT itself was quick and painless... finding a used coffee cup dicarded in the pssenger footwell was not so good.
One day after the MOT, I received a phone call asking if my car was still with them.. two days after the MOT I received an email to notify me that my car was ready for collection!

Easy to book
Efficient service

The service on my car was perfect he was done in no time

Everything went very smoothly, got given a window when they would collect my car and called beforehand to make sure the time would be fine. I had no issues so wasn’t contacted by the garage, however received an email once they had completed the work with a detailed description of what was done as well as an MOT certificate. Dropped my car off when they said they would.

Professional and efficient. The mechanic was brilliant …

Don't even waste your time using this service. If I could leave zero stars I would.
I booked a service, got the relevant confirmations, only to find out on the day that I wasn't actually booked in, but I had to ring to find out this information. The customer service is shocking, when trying to resolve this matter. I get things happen as I am in the service industry, but the whole thing is a shambles

Convenient car pick up and drop off

It is very convenient to have a service done at home. There is less hassle and the price is good.

Excellent service can't fault it.

Great Service! very smooth process, the staff were incredibly kind and helpful.

I booked an MOT and Service, only to find out, after ringing around on the day, that there was no MOT included. I’d also purchased the option for the garage to come and take the car, but AA said this was not possible on the day as it was too far. Why was it even an option in the first place? And why did no one notify me. There was at the very least a lovely customer service rep on the end of the line who understood my anger. Would not recommend this system.

Whole process was easy and hassle free, booked it quickly with with a very helpful garage.

Very good service . Collected car, serviced and MOT and returned the same day . No issues.

Brilliant service by truly professionals.

Engineer very good deluge off email that don’t add to experience disappointment

I was charged £269 for the full service, plus £39 for the MOT, making a total payment of £308. I felt that I had been overcharged because, when I checked the AA website, I noticed that the advertised price for a full service is £187. I did not notice that the price was stated as “from £187”, which means that £187 is the starting price and that the actual price may be higher depending on the vehicle and the work required.
I also feel that the response from customer service to my complaint could have been handled better.

Great communication plus an efficient service.

Transparent Service and MOT options at a good price. Easy to identify what you you will be getting. Easy to book. plenty of communication and reminders for the bookings. The chosen AA Smart Garage [Eco Tyres & Autocare, Southampton] was easy to deal with on the day from drop off to collection. I will use this service again next year.