Kirstie and her team make the most beautiful, treasured pieces. It’s become a little predictable that I always buy my wife something from Alkemistry but they are all instant favourites. Customer servi... Toon meer
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Lees wat reviewers zeggen
Fabulous experience getting pierced at the Floral Street store. The staff were great, really helpful and the piercer made my needle-phobic daughter feel at ease. If we didn't live so far away we would... Toon meer
Bedrijf heeft geantwoord
Brilliant mum and daughter experience with lots of support and reassurance. Thea guided us through choice of earrings and Frederika is a wizard with a needle - quick and precise. We bought some numbin... Toon meer
Bedrijf heeft geantwoord
Cancelled my 8 year old daughters appointment hours before it was due. Staying they had run out of standard earrings and if I wanted her appointment it would have to be with fine jewellery only.... Toon meer
Bedrijf heeft geantwoord
4,5
Uitstekend
133 reviews
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On our visit to London for our…
On our visit to London for our daughter’s 21st birthday she wanted something special to remind her of a special day. I pre booked a consultation the friendliest of welcome’s buy all the staff and very informative and excellent service one happy daughter
6 april 2022
Antwoord van thealkemistry.com
Hello,
Thank you so much for your lovely review! It means a lot to us and we are delighted that you had a good experience and could be part of such a special occasion.
We hope to see you again soon!
Love The Alkemistry 💫
Very happy
Beautiful jewellery and great customer service specifically Melissa! She was great.
1 maart 2022
Antwoord van thealkemistry.com
Hello,
Thank you so much for your lovely review! We are delighted that we could be of help.
Wishing you a lovely day!
Love The Alkemistry ✨
Child's ear piercing
Outstanding level of service. Friendly, gentle, patient and kind! Highly recommend 😊
17 februari 2022
Antwoord van thealkemistry.com
Hi Yasmina,
Thank you so much for taking the time to review your child's piercing experience.
We are so glad that you had a great time.
We hope to see you again in the future.
Love The Alkemistry ✨
Ring
So very pleased with my ring - a Love Letter with my initial J in it. The diamonds are really sparkling and I love wearing it!
15 februari 2022
Antwoord van thealkemistry.com
Hi Juliette,
Thank you so much for reviewing your Love Letter ring.
We are delighted that you love it. Our team of jewellers make these in-house and so it makes your feedback extra special.
Have a lovely day!
Love The Alkemistry ✨
Professional and relaxing environment
Professional and relaxing environment, the staff there are very friendly and out you at ease. All after care post piercing is very very clear, looking forward to going back for next piercing!
6 februari 2022
Antwoord van thealkemistry.com
Hi Harriet,
Thank you so much for taking the time to review your piercing.
We look forward to welcoming you back soon.
Have a lovely day!
The Alkemistry ✨
Alkemistry super service
I ordered some jewellery from Alkemistry and dealt with Melissa, she was extremely helpful and dealt very efficiently with queries about my order. Because of Melissa's super service I'll definitely buy from Alkemistry again. She is certainly an asset to the company.
18 januari 2022
Review zonder uitnodiging
Antwoord van thealkemistry.com
Hi Paul,
Thank you so much for review your experiences with Melissa.
We agree that she is a great asset to the company and we hope that you choose to shop with us again soon.
Have a lovely day!
Love The Alkemistry ✨
Wrong information given on a product
Wrong information given on a product
Bought a white gold labret stud for a lip piercing, was told it was 9mm in length but is only 8mm so unable to wear it as too short, the backing is also very thin so cuts into lip
14 januari 2022
Antwoord van thealkemistry.com
Hi Clare,
We are so sorry that you were disappointed with your labret piercing.
We specialise in ear piercing jewellery rather than lip piercings so please do contact info@thealkemistry.com and we can arrange a return.
Have a lovely day ✨
Piercing
Piercing experience was excellent!
However goodie bag with aftercare solution paid for was not received. It was only disclosed that the aftercare solution was out of stock when I queried it. I was told to buy a saline solution for use and that paid for will be posted within a few days when restocked.
No goodie bag to date.
Saline solution received two weeks later.
Wow!
14 januari 2022
Antwoord van thealkemistry.com
Hi AJ,
So sorry that we had issues with our Saline procurement and this wasn't communicated earlier.
We have taken on board your feedback which is greatly appreciated.
Love The Alkemistry ✨
Comforting staff and amazing experience
The loveliest of staff that made me feel calm during my transformation piercing appointment. Explaining what was going to happen and prices in detail. Such a lovely place, couldn’t recommend it more if you are willing to splash a bit of cash for luxury! 100% worth every penny
5 januari 2022
Antwoord van thealkemistry.com
Hi Gabbie,
Thank you so much for taking the time to review your transformation package.
We are delighted that you enjoyed the store, staff and experience and hope that we will be able to help you again in future.
Love The Alkemistry ✨
Lovely experience for my 9 year old…
Lovely experience for my 9 year old Daughter. First time getting her ears pierced, Rihanna was patient and kind and took great care of her. She also did a great job, the piercing is perfect. Really gorgeous earring choices, slightly on the expensive side but worth it.
5 januari 2022
Antwoord van thealkemistry.com
Hi,
Thank you so much for taking the time to review your daughter's piercing experience. We are so glad that Rianna looked after her.
If you need any help in the healing process, please don't hesitate to reach out to us.
Love The Alkemistry ✨
Conch piercing
The whole experience from arrival & a calming drink through to actually having the piercing with breathing techniques & lots of communication was very welcoming & efficient.
4 januari 2022
Antwoord van thealkemistry.com
Hi,
Thank you so much for taking the time to review your piercing experience.
We are so glad that you enjoyed your visit and we hope to see you again soon.
Love The Alkemistry 🥰
Highly Recommend
I have been blown away by how incredibly helpful The Alkemistry team has been. Not only do they have beautiful jewelry, but they are committed to ensuring the best costumer service I have experienced. One of my pieces from them needed a repair and they truly went above and beyond in fixing it free of charge and were incredibly kind and informative along the way. I couldn't be happier to have pieces from them and can't wait to buy more in the future!
20 december 2021
Review zonder uitnodiging
Antwoord van thealkemistry.com
Hi,
Thank you so much for your lovely feedback!
We are so glad that the team were able to look after you and your repair. Wishing you a fabulous 2022!
Love The Alkemistry 💕
Packaging is horrendous for a gift
Packaging is horrendous for a gift - diamond in earring is almost invisible. Nowhere near worth the money
5 december 2021
Antwoord van thealkemistry.com
Hi,
Thank you so much for taking the time to review.
We really appreciate all feedback so we would love to hear more from you if you have time. Please email info@thealkemistry.com with any further feedback.
Love The Alkemistry ✨
Faster and more beautiful than…
Faster and more beautiful than expected. It is the price is all worth!
1 december 2021
Antwoord van thealkemistry.com
Hi,
Thank you so much for your review. We are so glad that you were pleased with the service and we hope to be able to help you again soon.
Happy New Year!
Love The Alkemistry ✨
Very slow customer service
Beautiful jewellery but very slow customer service. Far too slow to respond to emails and action anything. I’m spending days chasing emails, asking for a response. I’d be very reluctant to buy from the brand again after a mistake with my order.
19 oktober 2021
Antwoord van thealkemistry.com
Hi,
So sorry that we had an issue with your order. I know that the item was bespoke made and sometimes this can lead to longer lead times than expected. We hope that you were happy with the final product and if you have any issues in future, please do not hesitate to email info@thealkemistry.com.
Love The Alkemistry 🥰
I ordered a bracelet as a Birthday…
I ordered a bracelet as a Birthday present for a friend and as an overseas customer, was afraid it wouldn’t arrive in time. My package arrived within two days! A lovely product beautifully packaged! Thanks so much!
12 oktober 2021
Antwoord van thealkemistry.com
Hi,
Thank you so much for taking the time to review the product, packaging and service.
Positive reviews mean a lot to us as an independent brand and therefore your time is greatly appreciated.
We hope that we can service you again in future.
Love The Alkemistry 🤩
Perfetto!
Ho comprato il regalo di anniversario ed è arrivato in anticipo, in una settimana dall’Inghilterra.
La collana è stupenda!
Consigliatissimo.
4 oktober 2021
Antwoord van thealkemistry.com
Hi Eric,
Thank you so much for your 5* review. We hope that we will be able to assist you again in the future.
Love The Alkemistry ✨
Beautiful earrings can’t wait to wear…
Beautiful earrings can’t wait to wear them for my wedding!
15 september 2021
Antwoord van thealkemistry.com
Hi,
Thank you for your review about our earrings and wishing you an amazing wedding day!
We hope to see you again soon.
Love The Alkemistry 💕
Beautiful shop and excellent service
Beautiful shop and excellent service. I have visited twice now for piercings and had both Rachel and Frederica at the Floral Street shop. Both gave their professional advice on everything in terms of the process, but also aesthetically, what would suit me best. Everyone I have spoken to in the shop has been lovely, and happy to chat regarding new collections and designs.
Highly recommend if you are after some stunning contemporary jewellery or a new piercing too!
10 september 2021
Antwoord van thealkemistry.com
Hi,
Thank you so much for taking the time to review our store, staff and your experience.
We hope to create an experience that is positively memorable and so we are glad that we were able to do this for you.
Have a fabulous 2022!
Love The Alkemistry 💕
Oooh it’s so pretty…
Fab customer service and beautiful stuff.
8 september 2021
Review zonder uitnodiging
Antwoord van thealkemistry.com
Hi,
Thank you so much for taking the time to review our service and products.
As an independent brand, this really means a lot to us so we really appreciate your feedback.
Wishing you a fabulous 2022!
Love The Alkemistry ✨
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