We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Toon meer
Bedrijf heeft geantwoord
I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Toon meer
Bedrijf heeft geantwoord
Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Contactgegevens
Verenigd Koninkrijk
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,8
Uitstekend
8K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Slow delivery compared with others
Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a difference in my opinion. Virgin wines is literally next day with no charge. The selection again wasn’t as good and probably won’t bother again and stick to Virgin but if don’t try you never know
8 juli 2026
Very Pleased with the Wines.
We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One criticism is that the wine is grossly over-packaged, especially when compared with Naked Wines, Virgin Wines, Majestic and Laithwaites (which, I understand, has something to do with TWF). Yes, I know it can all be recycled but just the inner packaging holding the bottles takes up a LOT of space in our recycle bin. It is also costly, and the costs have to be paid ultimately by the buyer, in this case ME! Perhaps this can be looked at.
2 juli 2026
Antwoord van The Wine Flyer
Thank you for your order and for taking the time to share your feedback with us.
I'm delighted to hear that your 12-bottle Malbec mixed case arrived quickly and that you've been pleased with the quality of the wines you've tried so far. Your feedback is valuable, and I will ensure it is passed on to the relevant team for review. We are always looking for ways to improve our products and services, and comments such as yours help us identify areas where we can do better.
Thank you again for your feedback and for choosing us. We hope you continue to enjoy the rest of your wines. 🙂 Ellie
Easy start to finish
2 juli 2026
Antwoord van The Wine Flyer
That's fantastic to hear! We're thrilled that everything was easy from start to finish. Thanks so much for sharing your feedback! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your lovely review! 🍷
We're delighted to hear that you love the wine and that your order arrived so quickly. Providing great wines with fast, reliable delivery is exactly what we aim for, so it's wonderful to know we got it right.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again soon.
Best Regards,
Michaela.
Wine arrived promptly,very well…
Wine arrived promptly,very well packaged. Tasted one of the wines,a Chardonnay and it was excellent.
6 juli 2026
Antwoord van The Wine Flyer
Thank you for your wonderful review! 🍷
We're delighted to hear that your wine arrived promptly and was well packaged. It's even better to know that you've already tried the Chardonnay and found it excellent!
Thank you for taking the time to share your experience. We hope you enjoy the rest of your wines just as much, and we look forward to serving you again soon.
Kind Regards,
Michaela.
Ordering was easy and delivery was…
Ordering was easy and delivery was quick. Wea re enjoying the wine too!
6 juli 2026
Antwoord van The Wine Flyer
Thank you for your great review! 🍷
We're so pleased to hear that you found ordering easy and that your wine arrived quickly. Even better, it's wonderful to know that you're enjoying the wine too!
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to serving you again soon.
Kind Regards,
Michaela.
You had my wished for wine in your…
You had my wished for wine in your website
The whole process was professional With a speedy delivery.
I will certainly buy again
5 juli 2026
Antwoord van The Wine Flyer
Thank you for your lovely review!
We're so pleased to hear that you were able to find the wine you were looking for on our website and that you found the ordering process professional and the delivery speedy.
Your kind words mean a lot to us, and we're delighted to know you'll be shopping with us again. We look forward to helping you discover more great wines in the future!
Best Regards,
Michaela.
Highly efficient and prompt delivery of…
Highly efficient and prompt delivery of excellent wine!
30 juni 2026
Antwoord van The Wine Flyer
Thank you for your wonderful review! 🍷
We're delighted to hear that you were pleased with both the efficiency of our service and the quality of the wine. Providing excellent wines with prompt delivery is exactly what we strive for, so it's great to know we met your expectations.
We really appreciate you taking the time to share your feedback and look forward to serving you again soon.
Best Regards,
Michaela.
An amazing collection of premium Rosè…
An amazing collection of premium Rosè used Avios to purchase
Delivery fast and reliable
5 juli 2026
Antwoord van The Wine Flyer
Thank you for your fantastic feedback! We're delighted to hear that you enjoyed our premium Rosé selection and that using your Avios points made the purchase even more rewarding.
We truly appreciate your support and hope you enjoy every bottle. We look forward to welcoming you back again soon!
Ellie
Since buying wine from the the Wine…
Since buying wine from the the Wine Flyer, I can say not only are their wines superb, but their customer service is excellent as well Nothing is too much problem for them.
29 juni 2026
Antwoord van The Wine Flyer
Thank you so much for your wonderful feedback. We're delighted to hear that you've enjoyed our wines and that our customer service has met your expectations. Providing both exceptional wines and outstanding support is at the heart of what we do, so it's fantastic to know this has been reflected in your experience.
We truly appreciate your kind words and your continued support, and we look forward to serving you again soon. 🙂 Ellie
Antwoord van The Wine Flyer
We're delighted to hear that you found the ordering process easy and straightforward. We work hard to make purchasing with us as simple as possible, so it's great to know that was reflected in your experience. Enjoy! 🙂 Ellie
Arrived on time.
29 juni 2026
Antwoord van The Wine Flyer
Thank you for your feedback.
We're delighted to hear that your order arrived on time. Providing a reliable delivery service is very important to us, so it's great to know everything went smoothly with your order. 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your feedback!
We're delighted to hear that you found the ordering process easy and that your order arrived the very next day. Providing a smooth shopping experience and fast delivery is something we always strive for, so it's great to know we met your expectations. 🙂 Ellie
Very fast well packed delivery
Very fast delivery in an extremely well packed box of 12 bottles.
2 juli 2026
Antwoord van The Wine Flyer
Thank you for your wonderful feedback!
We're delighted to hear that your order arrived so quickly and that you were pleased with the packaging. We take great care to ensure our bottles are packed securely for transit, so it's great to know this was reflected in your experience.
We hope you enjoy your purchase and look forward to serving you again in the future. 🙂 Ellie
Easy ordering
Easy ordering. Quick delivery.
No longer mixed cases of non-European wines. ??
1 juli 2026
Antwoord van The Wine Flyer
Thank you for your review!
We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon. Ellie 🙂
Your prices are far too expensive…
Your prices are far too expensive otherwise, very good, tracking and delivery etc.
1 juli 2026
Antwoord van The Wine Flyer
Thank you for taking the time to leave your review.
We’re pleased to hear that you were happy with the tracking and delivery experience, but we’re sorry to see that you felt our pricing was too expensive.
The Chardonnay selection you purchased works out at £12.90 per bottle. With the added benefit of being able to pay for the case almost entirely using Avios, we believe this represents a fair price for 12 bottles of fantastic, carefully considered wine.
We have also price checked the whisky mentioned, and our price is aligned with other retailers. It is also worth noting that our product is the 1-litre bottle, whereas many supermarkets and other retailers typically stock the smaller 70cl version.
We really do welcome all feedback from our customers, and we will certainly pass your comments and suggestions on to the relevant team for review.
Thank you again for your feedback, and we hope to welcome you back to The Wine Flyer soon.
Kind regards,
Helen
Great selection and very speedy…
Great selection and very speedy delivery. Would recommend and will use again.
1 juli 2026
Antwoord van The Wine Flyer
Thank you so much for your kind review! We're delighted to hear that you were pleased with both our selection and speedy delivery. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Kind Regards,
Michaela.
I am sick and tired of being asked to…
I am sick and tired of being asked to write pointless irrelevant reviews, one can’t even breathe without someone asking for a review! They are pointless because it is so easy to raise your review status if you get a bad one, I know because I worked for a company that asked all the staff and their friends, family etc.. to write great reviews, they are worthless and every time I see reviews (especially high numbers) I ignore them or take them with a pinch of salt. They don’t hold any esteem, they are nothing. So from now on I will just rate randomly because it means nothing.
1 juli 2026
Antwoord van The Wine Flyer
Hi David,
Thank you for taking the time to share your thoughts.
We understand that review requests can feel frustrating, especially when they are received frequently across many different businesses. However, we do want to reassure you that we take customer reviews seriously and review all feedback we receive.
You will notice that we have also contacted you privately to respond to this.
Our reviews are intended to reflect genuine customer experiences, and you will notice that almost all of them have order numbers attached. This helps ensure that feedback is linked to a real purchase or interaction, and that the experiences being shared are authentic and relevant.
We appreciate that you may feel strongly about review platforms more generally. That said, random and unusually poor ratings can make it harder for businesses and future customers to understand genuine service experiences. There is also a noticable impact to the over al Trust Score that has been achieved through a number of years of excellent service.
We would kindly ask you to consider whether the rating accurately reflects your interaction with us, I am also personally available to discuss your experience should you have any concerns. I can also show you how you can adjust your preference within the review platform and receive no further invitiation from us or any other company.
I very much hope that this demonstrates the integrity with which we operate and encourages a fair solution.
Kindest regards and I very much hope you are enjoying your Sunshine and Sips as well as the bonus Avios
Antwoord van The Wine Flyer
Hello,
Thank you so much for the fantastic review!
Kind regards,
Helen
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