We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Selecting and ordering the wine was very easy. Delivery was very quick, the courier arrived within the given delivery window and treated the box with respect. The bottles were superbly packed for... Toon meer
Bedrijf heeft geantwoord
I made a mistake in my order- completely my fault. The customer service team responded to my email really quickly and fixed my error but also managed it in such a lovely, kind and supportive way. Than... Toon meer
Bedrijf heeft geantwoord
Ordered wine at the weekend,it was delivered 48 hours later,considering we live at the top of Scotland, that was impressive. I had a problem applying a bonus voucher, within 90 mins of the next work... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Contactgegevens
Verenigd Koninkrijk
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,8
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Where are my British Grand Prix tickets
Where are my British Grand Prix tickets
Only ever winners are promoters networking crowd.
26 juni 2026
Antwoord van The Wine Flyer
Hi David,
I want to reassure you that the winner was a regular customer and was genuinely thrilled to receive their prize.
There has been no promotional activity involving the winner of this competition, or any other competition we have run. If you review our Instagram page, you will see that we have not published any posts promoting the winner or using the prize for commercial gain.
Once again, while I understand your disappointment at not being selected as the winner, the suggestion that the competition was not conducted fairly, or that it was run for improper commercial purposes, is unjustified and unfair.
If you wish to discuss how we find a winner by all means respond to the email I have sent and I will be more than happy to arrange a call.
Kind regards
Antwoord van The Wine Flyer
Thank you for your lovely feedback. We're delighted to hear that you were pleased with our range of wines, competitive prices, and prompt delivery service. It's also great to know that your order arrived well packaged and in perfect condition. 🙂
We really appreciate you taking the time to share your experience and hope to welcome you back again soon. Ellie
Antwoord van The Wine Flyer
Thank you for the wonderful review! We're so pleased to hear you enjoyed the quality of our wines and that your delivery arrived quickly. Comments like yours make our day. We hope you enjoy every bottle and look forward to serving you again soon. Cheers! 🍷😊
Kind Regards,
Michaela.
Good range... But
Good range. Excellent delivery. Tricky website when it comes to paying with Avios.
25 juni 2026
Antwoord van The Wine Flyer
Thank you for your feedback!
We're delighted to hear you enjoyed the range and found the delivery excellent. We appreciate your comments about using Avios on the website, and we'll make sure your feedback is shared with the relevant team as we continue working to improve the experience. We hope to welcome you again soon! 😊
Kind Regards,
Michaela.
Prompt delivery of good quality wine
24 juni 2026
Antwoord van The Wine Flyer
Thank you for your feedback. We're delighted to hear that you were pleased with the prompt delivery and the quality of the wine. We appreciate your support and look forward to serving you again soon. Cheers! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you so much for your kind review!
We’re really pleased to hear your delivery arrived quickly and right on time—that’s exactly what we aim for.
We appreciate you taking the time to share your experience and hope to see you again soon!
Kind Regards,
Michaela.
Very easy to order and very quick to…
Very easy to order and very quick to deliver, nice wines, good service
24 juni 2026
Antwoord van The Wine Flyer
Thank you so much for your kind review!
We’re really pleased to hear you found the ordering process easy, the delivery quick, and that you’re enjoying the wines. It’s great to know our service is hitting the mark too—that’s exactly what we aim for.
We really appreciate you taking the time to share your experience and hope to see you back again soon!
Thanks,
Michaela.
Antwoord van The Wine Flyer
Thank you so much for your lovely review!
We’re really pleased to hear you found the ordering process easy and that your delivery arrived promptly—just what we like to hear.
We appreciate you taking the time to share your experience and hope to welcome you back again soon!
Thanks,
Michaela.
An excellent offer
An excellent order offer but I had an issue with delivery costs so I contacted Customer Service who were very helpful. Vicki went above and beyond to help me.
29 juni 2026
Review zonder uitnodiging
Antwoord van The Wine Flyer
Thank you so much for your lovely feedback!
We’re really glad you enjoyed the offer, and it’s great to hear our Customer Service team could help resolve the delivery cost issue for you. We’ll be sure to pass your kind words on to Vicki they’ll be delighted to know their support made such a difference.
We really appreciate you taking the time to share your experience and hope you enjoy your order!
Kind regards,
Michaela.
Antwoord van The Wine Flyer
Thank you so much for your kind review!
We’re really pleased to hear your order arrived quickly and everything went smoothly—that’s exactly the experience we aim to provide.
We look forward to helping with your next order soon.
Thanks,
Michaela.
Outstanding Service
Service is outstanding and I’ve now locked into a selection of wines that I really enjoy. I’ve found the Bread & Butter selection excellent and the selection of New Zealand Sauvignons are always drinkable
23 juni 2026
Antwoord van The Wine Flyer
Thank you so much for your lovely feedback!
We’re delighted to hear you’re enjoying the service and have found a selection of wines you really love—that’s exactly what we aim for. It’s great to know the Bread & Butter range has been a hit, and we couldn’t agree more about those New Zealand Sauvignons—always such reliable crowd-pleasers.
We really appreciate you taking the time to share your experience, and we look forward to helping you discover even more favourites in the future!
Thanks,
Michaela.
Excellent wine offers at the right…
Excellent wine offers at the right price and super quick delivery, cannot fault it.
19 juni 2026
Antwoord van The Wine Flyer
Thank you so much for your kind review! We’re delighted to hear that you’re pleased with both our wine offers and the speedy delivery.
Your feedback really means a lot to us, and we look forward to welcoming you back soon.
Kind Regards,
Michaela.
Antwoord van The Wine Flyer
Thank you for your kind words! 😊 We’re delighted to hear you found our service fast and efficient—that’s exactly what we aim for. Enjoy your wine, and we hope to welcome you back again soon! 🍷
Michaela.
The Wine I received is very nice
The Wine I received is very nice. Something to look forward to each month. However, it seems I am getting the same wine each month.
19 juni 2026
Antwoord van The Wine Flyer
Thank you for your feedback! 😊 We’re so glad you’re enjoying the wines each month—that’s exactly what we love to hear.
We’re sorry to hear it feels like you’re receiving the same one, though. That’s certainly not the experience we aim for, and we appreciate you bringing it to our attention. We have fed this back to the team as although some repeats can be expected we certainly want to keep the excitement of trying new varieties.
Here’s to many more exciting bottles ahead!
Michaela.
Antwoord van The Wine Flyer
Thank you for your feedback! 😊 We’re glad to hear your order arrived smoothly and hassle-free. That’s exactly the experience we aim for—enjoy, and we hope to see you again soon!
Michaela.
Good choice & delivered very prompt
23 juni 2026
Antwoord van The Wine Flyer
Thank you for your kind words! 😊 We’re so pleased you were happy with your choice and that everything arrived quickly. Enjoy—and we hope to delight you again soon.
Michaela.
What's not to love!
What's not to love!? A case of good rosés, a selection of 4 of my favourites and a lovely voucher too. Perfect 🥂
22 juni 2026
Antwoord van The Wine Flyer
Thank you so much for this lovely review! 🥰
We’re absolutely delighted you enjoyed the rosé selection—and even happier it included some of your favourites! The voucher is just our little extra to make it feel even more special.
Cheers to many more perfect moments 🥂
Thanks,
Michaela.
it was very fine
22 juni 2026
Antwoord van The Wine Flyer
Many thanks for the feedback
Hope you enjoy the wines
Antwoord van The Wine Flyer
Hi Philip,
how fabulous to hear! Enjoy the wines
Kind regards
Great experience
Great experience shopping through the wine flyer. Easy to use and it got delivered in a couple of days!!
19 juni 2026
Antwoord van The Wine Flyer
Thank you for your lovely review! We’re really pleased to hear you found the wine flyer easy to use and that your order arrived so quickly. We appreciate your support and hope you enjoy your wine!
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