I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier whe... Toon meer
Bedrijf heeft geantwoord
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Just as well that the wine was so well packed to survive its delivery! Quite clearly labelled Wine Flyer but the delivery driver decided to not throw it but heftily deliver the box on its side!
Bedrijf heeft geantwoord
We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Toon meer
Bedrijf heeft geantwoord
Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a differenc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Contactgegevens
Verenigd Koninkrijk
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,7
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Easy ordering process and very quick…
Easy ordering process and very quick efficient delivery
13 mei 2026
Antwoord van The Wine Flyer
Thank you for your great feedback! I’m so glad to hear the ordering process was easy and that your delivery arrived quickly and efficiently.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear your order arrived quickly and that you’re enjoying the wine. 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your feedback! I’m delighted to hear your delivery arrived on time and was brought right to your door.
We really appreciate you taking the time to share your experience and hope to see you again soon! 🙂 Ellie
Lovely wines at a great price
Lovely wines at a great price. Delivery was on time and the driver polite. Ordering was easy.
15 mei 2026
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you’re enjoying the wines and found them to be great value. It’s also great to know your delivery arrived on time and that everything went smoothly with ordering.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you enjoyed the wine and that your delivery arrived quickly.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Antwoord van The Wine Flyer
We’re sorry to hear that you were disappointed with the delivery timeframe. Our standard delivery is 3–5 working days, and as your order was placed just before the weekend, this may have extended the delivery time slightly.
I hope you enjoy the wines, and if you ever require any tracking updates, please don’t hesitate to get in touch. Alternatively, you can track your delivery online via our website under “My Orders” or through the link provided in your confirmation email. 🙂 Ellie
Nice wine.
Service seemed a bit slower this time and arrived without any paperwork which is odd for WF. Have bought these wines before so no surprise. Quality is always good.
15 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback. I’m sorry to hear that the service felt a little slower this time. I’m glad to hear you’re still enjoying the quality of the wines, and we really appreciate your continued support. I’ll be sure to pass your comments on so we can improve this moving forward. 🙂 Ellie
Good wine at reasonable price delivered…
Good wine at reasonable price delivered promptly !
11 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you’re enjoying the wines and found them to be great value, with prompt delivery.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Great wines delivered in timely fashion
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m delighted to hear you’re enjoying the wines and that everything was delivered in a timely manner. Enjoy 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you were happy with the selection and the quick delivery. Enjoy. Ellie 🙂
Good summer selection.
The wines were ordered and delivered quickly and easily.
A good summer selection.
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear your order arrived quickly and smoothly, and that you’re enjoying a summer selection.
We really appreciate your support and hope you enjoy the wines 😊 Ellie
Antwoord van The Wine Flyer
Thank you so much for your kind feedback! I’m thrilled to hear you had a 5-star experience and would use us again.
We really appreciate your support and look forward to serving you again soon 😊 Ellie
Antwoord van The Wine Flyer
Thank you so much for the great review!
Kind regards,
Helen
Missing a bottle but customer service…
Missing a bottle but customer service rectified quickly
13 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m sorry again that a bottle was missing, but I’m really glad we were able to resolve this quickly for you.
We appreciate your understanding and hope you enjoy the wine 😊 Ellie
I buy regularly and without exception…
I buy regularly and without exception satisfactorily
Seamless process from order to delivery with a good product well priced
Finally, should have cause to communicate, the response is immediate
Thanks
13 mei 2026
Antwoord van The Wine Flyer
Thank you so much for your continued support and for taking the time to share such thoughtful feedback. I’m delighted to hear that you consistently have a positive experience, from ordering through to delivery, and that you’re happy with both the value and quality of the wines.
It’s also great to know our team has been able to respond promptly whenever you’ve needed assistance. We really appreciate your custom and look forward to serving you again soon 😊 Ellie
Antwoord van The Wine Flyer
Thank you for your feedback. We understand that Ellie has spoken with you and explained that we will, of course, pass your comments on to DPD.
We’re sorry to hear there were issues with the delivery, but we would kindly ask that reviews reflect your experience with us and our service, rather than DPD’s service, as this is handled separately by the courier.
We really appreciate your understanding and your feedback.
Kind regards,
Helen
Dreadful delivery experience
e-mailing me at 0621 in the morning advising me that my delivery will be between 0747 and 0847 is totally unacceptable.
Offering options at that time of the morning, also unacceptable.
Of more concern
The box was left on the porch in the pouring rain and was soaked.
It could have been left on a strong wooden box in the porch, out of the rain.
The driver did not ring the doorbell. My wife just happened to up but no bell was rung and she didn’t hear any tap on the door. Lightly tapping on the door, as is the habit of some drivers is unacceptable when making a delivery at any time of the day, let alone that time of the morning when people are likely to still be asleep.
I have no safe place to leave a box nor do I have the option of leaving with a neighbour. They are elderly and could not cope with the weight of the box.
Even more of concern
The box had been opened. The sealing tape had been slit.
I’ll be taking this particular problem to the police. It is totally unacceptable for the driver or any other member of staff within the DPD chain to have opened the box.
19 mei 2026
Antwoord van The Wine Flyer
Hi Andrew,
I am sorry that your experience with DPD was not to standard, Ifyou send us some images of the item we will happily put a complaint in to investigate this. Email to contact.help@thewineflyer.co.uk
DPD have their own trust pilot page and it would beworth you putting this there as sadly this review only impacts The Wine Flyer service score and the primary concern was our external carrier.
Naturally we are responsible for the performance of our subcontractor and we sincerely apologise.
We would not be able to feed back on the delivery time as carriers have routes and schedules they adhere to and this would be the same for any company using them.
I hope you enjoy the wines
Kind regards
Ordered before from wine flyer
Ordered before from wine flyer. Decided to use them again for hosting friends over the weekend. Great quick response.
Friendly and helpful delivery.
12 mei 2026
Antwoord van The Wine Flyer
Thank you for your lovely feedback and for choosing Wine Flyer again! I’m so pleased to hear everything arrived quickly and that the delivery was friendly and helpful.
I hope you had a wonderful time hosting your friends and enjoyed the wines 😊 Ellie
Fast efficient service with good wine
10 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m delighted to hear you found both the service efficient and the wine enjoyable.
We really appreciate your support and hope to serve you again soon 😊 Ellie
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you were happy with the quick delivery and packaging.
We really appreciate your support and hope to serve you again soon!
Ellie
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