I regularly order from the Wine Flyer and had never had a problem. On this order I was expecting 2 cases but only 1 arrived . The DPD delivery driver said he had seen 2 cases for me 2 days earlier whe... Toon meer
Bedrijf heeft geantwoord
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Just as well that the wine was so well packed to survive its delivery! Quite clearly labelled Wine Flyer but the delivery driver decided to not throw it but heftily deliver the box on its side!
Bedrijf heeft geantwoord
We ordered a 12-bottle Malbec mixed case, using up some of our Avios for most of the cost. The wine arrived quickly and we're very pleased with the quality of the wines we've tried so far. One critici... Toon meer
Bedrijf heeft geantwoord
Said if I spent over £100 I got free next day delivery but still got charged the postage and it came after the date I really required. I used Avios to pay for some but that shouldn’t make a differenc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our best experiences of wine are so often related to those moments we've all had when travelling, whether in a restaurant in a far away city or a visit to vineyard. At The Wine Flyer, we know that the right wine can transport you out of the moment, back to those memories. Our mission is to make the products you experience during your travels, whether onboard a British Airways flight or at the destination, accessible to everyone, all the time. Using our experience of selecting and serving in the airline environment, with it's limited space to store products and the impact of altitude on taste, we have curated an edit of wines, beers, spirits, and non-alcoholic drinks that provides something for everyone. Many of our products are served on, or exclusive to British Airways, some are selected to complement and some are recognisable well-loved brands like Whispering Angel, Moet and Penfolds. And by choosing to get your wine, beer, spirits and non-alcohol drinks from The Wine Flyer, you can collect Avios at unparalleled rates that speed up that next getaway.
Contactgegevens
Verenigd Koninkrijk
- contact.help@thewineflyer.co.uk
- thewineflyer.co.uk
4,7
Uitstekend
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It arrived in a very timely fashion
It arrived in a very timely fashion. And the courier rang the door bell which is very unusual these days
20 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback — I’m really glad to hear it arrived in a timely manner!
I hope you enjoy the wine! Ellie
Good value and great customer service
The availability (and avios boosts) make Wine Flyer a really good deal. When I did have an issue with a bottle, the customer service team responded to my outreach very quickly and arranged credit to my account. I will certainly keep ordering.
28 mei 2026
Review zonder uitnodiging
Antwoord van The Wine Flyer
Thank you so much for your wonderful feedback! We’re really pleased to hear that you’re enjoying the availability and Avios boosts—it’s great to know you’re finding such good value with Wine Flyer.
I’m also glad our customer service team was able to assist you quickly and resolve your issue. We truly appreciate your support and look forward to your next order 😊 Ellie
Antwoord van The Wine Flyer
Julia,
thank you so much for the lovely review
Kind regards
Antwoord van The Wine Flyer
Hi, thanks so much for the review - thats a lotta stars!
Antwoord van The Wine Flyer
Thank you so much for your kind feedback! We’re delighted to hear that you found us easy to deal with and that you were pleased with both the selection and the delivery service.
We hope you enjoy your order and look forward to serving you again soon 😊 Ellie
Product came quickly and being glass…
Product came quickly and being glass was exceptionally well packaged ,very happy overall👌
18 mei 2026
Antwoord van The Wine Flyer
Thank you so much for your lovely feedback! I’m really pleased to hear that your order arrived quickly and that you were happy with the packaging—we always take extra care with glass items.
It’s great to know you’re happy overall 😊 Ellie
Delivered on time and I was informed of…
Delivered on time and I was informed of every step.
20 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear that your order was delivered on time and that you felt well‑informed throughout the process.
We really appreciate you taking the time to share your experience, and we hope you enjoy your wines! Ellie
The wine is good and price competitive
The wine is good and price competitive. The box of wine arrives quickly. The association with BA is a bonus
20 mei 2026
Antwoord van The Wine Flyer
Thank you for your kind feedback! We’re delighted that you’re happy with the quality of the wine, our pricing, and the speedy delivery. It’s also wonderful to hear that our association with British Airways adds to your experience. 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! We’re really pleased to hear your delivery was prompt and that you were kept well informed throughout. 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! We’re delighted to hear that your order arrived quickly—enjoy! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind feedback! I’m so pleased to hear you’re enjoying the wine and that everything arrived promptly. Enjoy! Ellie
The quality of the wines is not great
The quality of the wines is not great. On top of the wine description is very very limited, so is always a bit of a guess on the wine you are getting...and somehow I ended up (again) with 4 alchool free wines in my order.
15 mei 2026
Antwoord van The Wine Flyer
Hi Anton,
thank you for the feedback, I am so sorry that you have had some trouble with the order. We try to make the low alcohol wines as clear as possible and they all have a banner across the image advising this is alcohol free and we show the ABV as zero. This is definitely something to look out for when ordering.
Kind regards
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you enjoyed our service and the wine selection.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon! Ellie
Good wines and speedy delivery
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear you’re enjoying the wines and that your delivery arrived quickly. Enjoy 🙂 Ellie
Always happy with the wine selections…
Always happy with the wine selections that The Wine Flyer suggest. Wines you dont see on the supermarket shelves and offer good case value
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your wonderful feedback! I’m so pleased to hear you’re enjoying our wine selections and discovering something a little different from what you’d usually find in supermarkets. It’s great to know you’re also finding value in your cases.
We really appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon. Ellie 🙂
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you continue to find our service easy, quick, and efficient. Enjoy! 🙂 Ellie
Antwoord van The Wine Flyer
Thank you for your kind words! I’m delighted to hear that you continue to find our service both high quality and efficient.
We really appreciate your continued support and look forward to serving you again soon. Ellie
One of the selections was short
One of the selections. from my case was one bottle short . This was supplemented by a third bottle of the other selections .
17 mei 2026
Antwoord van The Wine Flyer
Hi Gary,
many thanks for your feedback, I am sorry that we needed to substitute one bottle on this occasion, we try not to substitute when selling our prebuilt cases but occasionally stock levels make this necessary. We mention on site that occasionally this is necessary and we are always careful to include something that is either already something you have ordered or matches the general tone of the case.
Kind regards
No issues
No issues - very happy with my wine selection & the communication for delivery - a smooth transaction
14 mei 2026
Antwoord van The Wine Flyer
Thank you for your lovely feedback! I’m so pleased to hear you’re happy with your wine selection and that everything went smoothly with the delivery communication. 🙂 Enjoy! Ellie
Delivered quickly and well packed
Delivered quickly and well packed. Contents as described.
15 mei 2026
Antwoord van The Wine Flyer
Thank you for your feedback! I’m so pleased to hear your order arrived quickly and was well packed, and that everything was as expected. Enjoy 🙂 Ellie
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