Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Toon meer
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Lees wat reviewers zeggen
I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget t... Toon meer
At first I was frustrated. The chat system kept kicking me out and not allowing me to send the necessary pictures for the broken items I received, however I found an email and was easily able to send... Toon meer
Received my order from True Sea Moss and to my surprise both jars were shattered in the delivery. Customer service was exceptional in handling my situation. If this happens to anyone who receives a da... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Seamoss has helped me tremendously my…
Seamoss has helped me tremendously my chronic cough mucas skin my energy , over it a great product I gave my mother a jar she 74 and her energy has sky rocked, thank you so much
20 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your amazing feedback and we are absolutely overjoyed that our seamoss has helped you tremendously with your chronic cough, mucus, skin, and energy while also skyrocketing your mother's energy! We truly appreciate your kind words and your support — we would be honored to keep serving you and your mom 🌿
I had a problem with my order and they…
I had a problem with my order and they were very responsive and kind. They resolved the issue and made me feel as if I can trust their brand. I value great customer service and so far they have been great.
20 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that we were very responsive and kind while resolving your order issue and making you feel you can trust our brand! We truly appreciate your kind words and we would be honored to keep serving you 🌿
Great customer service and patience.
Great customer service and patience.
20 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that you experienced great customer service and patience with us! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Great customer service
Customer service was very prompt in their responses, and didn't try to drag out the process being requested.
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that our customer service was very prompt in responses and didn't try to drag out the process! We truly appreciate your support and we would be honored to keep serving you 🌿
I enjoy the seamoss everyday.
I enjoy the seamoss everyday.
I have been able to get help with all my questions with a fast reply.
20 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your lovely feedback and we are absolutely delighted that you enjoy our seamoss everyday and have been able to get help with all your questions with a fast reply! We truly appreciate your support and we would be honored to keep being part of your daily routine 🌿
So far
So far, eating True Sea Moss has been great, flavors are awesome. I did receive my package today and it was damaged during delivery and messaging True Sea Moss was excellent. Took care of the situation fast, efficiently and patiently. So far, this is a great company still working on if true Moss works for my stomach issues, But the customer service, man it's incredible A++
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are absolutely thrilled that you find our flavors awesome and our customer service incredible! We are truly sorry about the damaged delivery but we are so glad we took care of it fast, efficiently, and patiently — we truly appreciate your support and we hope our product works for your stomach issues 🌿
Needed help tracking my order and WOW
Needed help tracking my order and WOW! I received the fastest service EVER with the Chat. Only took about 2 mins. Can't wait to get my 1st order!
20 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that you received the fastest service ever with our chat in only about 2 minutes! We truly appreciate your support and we can't wait for you to get your first order 🌿
Great customer service
I am a new customer to true sea moss and unfortunately my package arrived damaged. With a few clicks and photos I was able to get my claim filed and my package resent. I am excited to start my sea moss journey, I can’t wait for my shipment to arrive!
20 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the damaged package on your first order, but we are so glad we could get your claim filed and package resent! We truly appreciate your support and we are so excited for you to start your sea moss journey — we can't wait for your shipment to arrive 🌿
Ordered too much! They fixed it fast.
I Intended to place an order for two jars, but inaccurately placed it for four. I reached out to the support email, feeling a little stressed. I didn’t want to pay double and then have to wait for a refund. They responded in minutes, and a few minutes later my order was corrected. No struggle and no push back. Grateful, and super impressed with the Support response.
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you reached out when you accidentally ordered four jars instead of two — and that we could correct it in minutes with no struggle. We truly appreciate your kind words!
Truly Impressed
Response time was amazing. The representative worked efficiently to get my issue resolved.
This experience made me appreciate this company so much more.
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're thrilled to hear that our response time was amazing and our representative worked efficiently to resolve your issue. Knowing this made you appreciate us even more means a lot. Thank you!
One of my sea moss jars arrived broken
One of my sea moss jars arrived broken. I reached out to True Sea Moss customer service and they quickly resolved my issue. The provider was courteous and very professional. I truly appreciate the great service. Thank you!
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're sorry your jar arrived broken, but we're so glad we could quickly resolve the issue. Courteous and professional service — we truly appreciate you!
This company by far as the best…
This company by far as the best customer service I’ve ever received. My package got shipped to the wrong address in a different state and when I went through USPS, it was hectic. I immediately told them that the address was in eligible for package interception. True Sea Moss immediately said don’t worry about it. We’re sending out your order all over again to the correct address. I truly appreciate it because it was a gift for my aunt. Thank you True Sea Moss
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad we could send your order again to the correct address when it went to a different state — especially since it was a gift for your aunt. We appreciate your kind words!
Customer Service is excellent
Customer Service is excellent! All questions were answered and the situation was resolved.
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Customer service is excellent — all questions answered and the situation resolved. We appreciate you!
The product is wonderful and they have…
The product is wonderful and they have good customer service
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. The product is wonderful and we're so glad you found our customer service good as well. We appreciate you!
Devastated on opening package!
Received my order from True Sea Moss and to my surprise both jars were shattered in the delivery. Customer service was exceptional in handling my situation. If this happens to anyone who receives a damaged order be sure to take pictures it makes the whole situation go smoothly. Shout out to Gina who handled my order situation. Super great customer service. Her understanding put me at ease.
19 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We are so sorry both jars shattered upon delivery — that's devastating. We're so glad our customer service was exceptional, and that Gina's understanding put you at ease. Thank you for the tip about photos — it really does help!
Great Service
I’ve experience nothing, but great service. I received my monthly order last week, and unfortunately, one jar broke during shipping. I reached out to request for a replacement (provided proof of the mess), without any hesitation, they arranged to have one shipped next day. I received the replacement jar a few days after. They were so kind and helpful. Love their products! Love their prompt service! Thanks Team!
13 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you've experienced nothing but great service. We're sorry your jar broke during shipping, but we're glad we could arrange a replacement the next day with no hesitation. Love our products and prompt service — thank you, Team!
Great product, great customer service
I’ve been ordering from them for a while now. Great products, great taste and packaging. I hist recently had an order delivered to my door step that was mashed inside the box . I contacted them via the web and it was resolved in 30 seconds and a new replacement was set up to be mailed to me. Very quick help! Thank you!
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you've been ordering from us for a while — great products, great taste, and great packaging. We're sorry your order arrived mashed, but we're glad we resolved it in 30 seconds with a new replacement. Very quick help — thank you!
I received my 2nd order today and one…
I received my 2nd order today and one of the jars was broken. I contacted the company, sent picture and my new jar is on the way to me.
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're sorry one of your jars was broken on your second order, but we're glad we could get a new one on the way after receiving your picture. We appreciate you!
Damaged by USPS
My sea moss was disposed of by the post office and I reached out to the company and a new shipment was on the way. Cannot wait until I get it so I can write a taste review.
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so sorry the post office disposed of your sea moss — but we're glad we could get a new shipment on the way. We can't wait for you to try it and share your taste review!
Quick response time
Quick response time , and very clear on instructions and information
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Quick response time and very clear instructions and information — we appreciate you!
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