Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Toon meer
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Lees wat reviewers zeggen
I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget t... Toon meer
At first I was frustrated. The chat system kept kicking me out and not allowing me to send the necessary pictures for the broken items I received, however I found an email and was easily able to send... Toon meer
Received my order from True Sea Moss and to my surprise both jars were shattered in the delivery. Customer service was exceptional in handling my situation. If this happens to anyone who receives a da... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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I'm very impressed by the company and…
I'm very impressed by the company and the product. I had a problem opening a jar and emailed Support. I received a quick response with good solutions and my problem was solved. I mix True Sea Moss in my smoothies or just take 2 tablespoons in water. Thanks!
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you're impressed with our company and product — and that we could help with your jar issue quickly. Mixing it in smoothies or taking it in water — both great options!
Service was exceptional keep doing it.
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Service was exceptional — we'll keep doing it! We appreciate you.
Quick response to my questions
Quick response to my questions. Waiting on one more answer which is being escalated to the team.
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Quick response to your questions — and we appreciate your patience as we escalate your remaining question to the team.
Gina went out of her way to help me
Gina went out of her way to help me; she was a great help in resolving my problem. As it was my first time purchasing this item, my experience was excellent.
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad Gina went out of her way to help you and resolve your problem — especially for your first purchase. Excellent experience — thank you!
Love the taste of these & look forward…
Love the taste of these & look forward to the awesome results!! Apple & Cinnamon is amazing!! Great customer service!! Very prompt and responsive!! ❤️❤️
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Love the taste and looking forward to awesome results — Apple & Cinnamon is amazing! Great customer service, prompt and responsive. We appreciate you! ❤️❤️
Great!!
Great!!
The product really tested good / the customer service was really helpful 👍🏻👍🏻 thank you
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Great! The product really tastes good and our customer service was really helpful — we appreciate you! 👍🏻
Customer Care is just as GREAT as the PRODUCT they sell.
Going through the difficult task of canceling subscriptions after my daughter passed away True Sea Moss handled my concerns with compassion and kindness. I was given clear and detailed guidance to help me through this process. So not only is the sea moss absolutely delicious (pineapple mango) the Customer care received was top notch. As a Quality Assurance/Food Safety Manager of a huge produce company I am very impressed with how quickly and efficiently my issue was handled.
Thank you
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback — and our deepest condolences on your loss. We are truly honored that we could handle your cancellation with compassion and kindness during such a difficult time. Clear and detailed guidance, top notch customer care — that's exactly what we aim for. As a Quality Assurance/Food Safety Manager, your kind words mean a great deal to us. Thank you for trusting us.
Great response time!!!!
Great response time, explain to me exactly what needed to been done… Excellent job !!!!!
18 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Great response time, clear explanation of what needed to be done — excellent job! We appreciate you!
I bought 2 jars they tasted great & im…
I bought 2 jars they tasted great & im looking forward to trying all their flavors. Customer service was great in helping me to change my subscription & understand how to do.
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad the two jars tasted great — and we're excited for you to try all our flavors. Great customer service in helping you change your subscription — we appreciate you!
I received my first order of True Sea…
I received my first order of True Sea Moss with 2 jars (watermelon and soursop), and the soursop jar was damaged upon delivery. However, I contacted the company via chat, sent pictures of damaged jar and the response with replacement order was quick and seamless. I like a company with great customer service!
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so sorry your first order arrived with a damaged soursop jar, but we're glad the replacement process was quick and seamless. We love a company with great customer service too — thank you!
Antwoord van True Sea Moss
Thank you for your feedback. Very helpful — we appreciate you!
Disappointed
I received 2 batches of cranberry sea moss on two separate orders, they were both runny. I tried to reach out to notify my concern. 5 days later NO response from them. I will be canceling my subscription. These items are too pricey for them not to recheck before shipping. It was obvious that its runny with just moving jar around before packaging. Of course the first one that was ordered was great. So I ASSUMED the other two would be fine after I finish other flavors I purchased. WRONG!. Just a disappointment….
13 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We are truly sorry to hear about the runny cranberry sea moss and that you haven't received a response. This is not the experience we want for any customer. Please email us at support@trueseamoss.com with "Trustpilot" in the subject line so we can personally review your case and make this right. We take quality concerns very seriously.
Sea moss tastes awesome
Sea moss tastes awesome. But unfortunately two of my jars came broken inside. I reach out to their customer service and sent pictures. I immediately received a response. And they said no problem and they will replaced the two broken jars. That awesome.
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so sorry two of your jars came broken, but we're glad we could respond immediately and replace them. Awesome — we appreciate you!
I had a package delivered and one of…
I had a package delivered and one of the jars were broken. Talked with a representative and explained what happened and within 5 minutes I already have a replacement on its way.
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're sorry one of your jars arrived broken, but we're glad we could get a replacement on its way within 5 minutes. We appreciate you!
Excellent Customer Service
Ive enjoyed the gel but bought too much as a first time user. The prompt customer service I received with regards to adjusting my order was exceptional. We'll done TrueSeaMoss!
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you enjoyed the gel and that our customer service team was prompt and exceptional in adjusting your order. Well done indeed — we appreciate you!
Trustpilot made it so easy to help…
Trustpilot made it so easy to help cancel my subscription. Eady to follow steps and even did a couple for me. Excellent service.
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad Trustpilot made it easy to help cancel your subscription — easy to follow steps and excellent service. We appreciate you!
I had an issue with my subscription and…
I had an issue with my subscription and they fixed it right away. They didn’t ask a bunch of questions they just answered my questions and fixed it. Great customer service
17 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're glad we could fix your subscription issue right away — no hassle, just answered your questions and resolved it. Great customer service — thank you!
awesome product…
True sea moss is an awesome product that has made my tummy and immune system healthier. The company does an excellent job with customer service. I had an issue with a shipment being damaged and the took care of it quickly. I needed to change how often my shipments came and that was changed easily as well.
16 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad True Sea Moss is an awesome product for your tummy and immune system. We're also pleased we could quickly handle the damaged shipment and easily change your delivery frequency. We appreciate you!
Customer Service
When I received my package, one of my items was leaking. There was a QR code on the package which allowed me to easily reach someone about my issue. Within minutes, someone responded & processed a replacement.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're sorry your item arrived leaking, but we're glad the QR code made it easy to reach us — and that we processed a replacement within minutes. We appreciate you!
As a 1st time customer
As a 1st time customer, my experience has been quite challenging. My original order was for 4 jars, 2 arrived shattered all over the box. With a shipment this size and the pictures provided, one would think an expedited replacement. Nope. 1 WEEK LATER, my 2 replacements were shipped out. Instead of trying to rectify the poor packaging, my replacements were shipped out, multiple states away, before it finally came to me. Now, 1 of the replacement jars are broken, AGAIN. Same packaging, same waiting game. I am highly upset because everyone nowadays makes you subscribe, just to try it out and yet all that money spent, you cannot ensure better packaging for shipment? I wanted as a gift to my mom and it keeps coming broke. This is just order #1. Horrible experience.
16 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We hear your frustration, and we truly apologize for the repeated issues with broken jars and the slow replacement process. This is not the experience we want for you. Please email us at support@trueseamoss.com with "Trustpilot" in the subject line so we can personally review your case and make this right. We understand this was meant as a gift for your mom, and we want to resolve this properly.
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