Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget t... Toon meer
At first I was frustrated. The chat system kept kicking me out and not allowing me to send the necessary pictures for the broken items I received, however I found an email and was easily able to send... Toon meer
Received my order from True Sea Moss and to my surprise both jars were shattered in the delivery. Customer service was exceptional in handling my situation. If this happens to anyone who receives a da... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Contactgegevens
210 W ARROW HWY STE E, 91773, Los Angeles, Verenigde Staten
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very easy to speak with and very…
Very easy to speak with and very helpful great customer service no complaints sea moss gel taste great 😊
16 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Very easy to speak with, very helpful, great customer service — no complaints. And we're so glad the sea moss gel tastes great! 😊
Genuine Customer Service
I received an order that was completely damaged, broken jar with possible glass in the container, and missing a lid. I contacted customer support after-hours and was meet with genuine concern. Immediately the customer service agent was all business and ready to help! They expressed genuine concern and requested pictures. The replacement process was expedited and my new order will be shipped immediately. The customer service agent’s pleasant response, genuine concern and thoughtfulness was refreshing. I am so happy and cannot wait to get started with my Pineapple Mango True Seamoss.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so sorry your order arrived completely damaged, but we're so glad our agent showed genuine concern and ready to help — and that the replacement was expedited. We're happy you're starting with Pineapple Mango!
Chat was really helpful
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Chat was really helpful — we appreciate you!
Great customer service and responds
I've been ordering for some months and love how the items are packaged and if I have a concern I send a email and get a response quite quickly, also they track your orders and help make arrangements to send another order truly have great customer service. The the products flavors and looking forward to future orders.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you love how our items are packaged and that we respond quickly to your concerns. Great customer service, great flavors — we look forward to your future orders!
I had no issues and the customer…
I had no issues and the customer service was very helpful and took care of my problem. Great Job!❤️
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're glad you had no issues and our team was very helpful in taking care of your problem. Great job — thank you! ❤️
True Sea Moss a great product!
True Sea Moss a great product to me and their customer service is awesome quick and prompt. I would refer them to anyone thank you True Sea Moss for your greatness. Again awesome customer service.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad True Sea Moss is a great product to you — and that our customer service is awesome, quick, and prompt. Thank you for your greatness too!
This is my second order
This is my second order, and I’m just as happy as I was with the first! The Sea Moss is so tasty, and I love knowing that I’m enjoying something that’s good for my body too. Unfortunately, one of the jars in my second order arrived broken, but I contacted customer service and they resolved the issue right away. Great product and excellent customer service. I’m definitely a forever customer!
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. This is your second order and you're just as happy — that means a lot! We're sorry one of your jars arrived broken, but we're glad we resolved it right away. Forever customer — we're honored!
I'd give a zero if I could
I'd give a zero if I could. 1st they set up a subscription I didn't, it's automatically set up. I bought 1 jar to check it out. It tastes like dirty mango sea water definitely nasty. Zero health Benefits - they sent a second jar I sent them an email letting them know I didn't like it nor did I want it asked how I could send it back. I've been told they would get back to me on 2 days it's now been over a week. I was told now they won't accept a return. The website states they will. It's in the original box that it was sent in unopened. They will not help. Buyers beware.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We hear your frustration, and we apologize that your experience was not what we want for any customer. Regarding the return, please email us directly at support@trueseamoss.com with "Trustpilot" in the subject line so we can review your case and resolve this properly. We want to make things right.
Prompt Response
Every time that I have had a concern, they have addressed my concern promptly.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Every time you've had a concern, we've addressed it promptly — that's exactly what we aim for. We appreciate you!
This is my 1st time taking sea moss but…
This is my 1st time taking sea moss but the order and delivery process was very prompt
13 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. This is your first time taking sea moss — and we're so glad the order and delivery process was very prompt. We appreciate you!
Easy
Easy! That’s the best way to describe it. Most places won’t let you change anything once you’ve been charged. But this was so easy.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Easy — that's the best way to describe it. We're so glad changing things after being charged was simple. We appreciate you!
One jar came in broken contacted true…
One jar came in broken contacted true sea moss and replacement was sent ..no hesitation thanks true sea moss
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're sorry your jar arrived broken, but we're glad we sent a replacement with no hesitation. Thank you for trusting True Sea Moss!
Question
Quick and easy response to my question!! Thank you.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Quick and easy response to your question — we appreciate you!
Great customer service
Great customer service.
There was an issue no fault of True Sea Moss and they fixed it right away. Great customer service and great communication.
15 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Great customer service — even when the issue was no fault of ours, we fixed it right away. Great communication — we appreciate you!
I truly love the taste and it came with…
I truly love the taste and it came with free gummies. Highly recommend! My package came with one bust opened and they worked quick to get me a new one delivered ♥️
14 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you truly love the taste — and the free gummies! We're sorry your package arrived busted, but we're glad we worked quick to get you a new one delivered. ♥️
I love the product and the fast service…
I love the product and the fast service you get when something is not right. Only gripe is for my delivery they use Amazon and they broke one of my jars. I don't blame True Sea Moss they was on it for replacement.
14 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. We're so glad you love the product and our fast service when something's not right. We hear you on the delivery carrier, and we appreciate you not blaming us — we were on it with the replacement!
Great customer service
Great job, I explained my situation and I received immediate feedback and a replacement is on its way. I definitely appreciated the customer service and the quick response to my needs!
14 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Great job — we're glad we provided immediate feedback and a replacement is on its way. We appreciate your kind words!
True Sea Moss has the best customer service ever!!
True Sea Moss has the best customer service ever! They are truly amazing! They responded quickly with kindness and understanding. They came up with solutions that were very satisfying for me. Their products are amazing and help me feel and be my best. I love them!
14 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. True Sea Moss has the best customer service ever — we're truly honored! Responding with kindness and understanding, and coming up with satisfying solutions — that's what we strive for. We're so glad our products help you feel and be your best. We love you back!
Great customer service 👏 👌 I email and…
Great customer service 👏 👌 I email and received same day assistance very friendly and helpful
14 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Great customer service — same day assistance, very friendly and helpful. We appreciate you! 👏
Great product and customer support
Great product and customer support
14 augustus 2026
Review zonder uitnodiging
Antwoord van True Sea Moss
Thank you for your feedback. Great product and great customer support — we appreciate you!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.