True Sea Moss Reviews 

2.309
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Toon meer

Beoordeeld met 4 van de 5 sterren

At first I was frustrated. The chat system kept kicking me out and not allowing me to send the necessary pictures for the broken items I received, however I found an email and was easily able to send... Toon meer

Beoordeeld met 5 van de 5 sterren

I recently started purchasing from true sea moss and I have to tell you I’ve never felt so cared for. From the first conversation to the very last. To answering every question I had and can’t forget t... Toon meer

Beoordeeld met 5 van de 5 sterren

I received my 2 jars of Sea Moss gel and one jar was completely empty and broken because of the carrier handling my package, sea moss gel was all over the inside of the box and one the other products.... Toon meer

Bedrijfsgegevens

Geschreven door het bedrijf

True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(2.309)

2.282 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

True Sea Moss has the best customer service ever!!

True Sea Moss has the best customer service ever! They are truly amazing! They responded quickly with kindness and understanding. They came up with solutions that were very satisfying for me. Their products are amazing and help me feel and be my best. I love them!

14 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your feedback. True Sea Moss has the best customer service ever — we're truly honored! Responding with kindness and understanding, and coming up with satisfying solutions — that's what we strive for. We're so glad our products help you feel and be your best. We love you back!

Beoordeeld met 5 van de 5 sterren

Great customer service 👏 👌 I email and…

Great customer service 👏 👌 I email and received same day assistance very friendly and helpful

14 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thank you for your feedback. Great customer service — same day assistance, very friendly and helpful. We appreciate you! 👏

Beoordeeld met 5 van de 5 sterren

Great product and customer support

Great product and customer support

14 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thank you for your feedback. Great product and great customer support — we appreciate you!

Beoordeeld met 5 van de 5 sterren

The recall

I was concerned about the recall. The representative was all over it. I sent pics of my jar and she assured me it was not part of the recall. She gave me peace. Awesome customer service!

14 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thank you for your feedback. We're so glad our representative was all over your recall concern — and gave you peace by confirming your jar was not part of it. Awesome customer service — thank you!

Beoordeeld met 5 van de 5 sterren

Had an unfortunate broken jar upon…

Had an unfortunate broken jar upon opening my box. The matter was taken care of immediately with photo and conversation. Appreciated the expedient service of True Sea Moss.

14 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your feedback. We're sorry you had a broken jar, but we're glad the matter was taken care of immediately with a photo and conversation. We appreciate your kind words about our expedient service!

Beoordeeld met 5 van de 5 sterren

I received my order and one bottle was…

I received my order and one bottle was broken. I reached out to the company, provided the pictures and they arranged a replacement to be shipped with no problems.

14 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your feedback. We're sorry your bottle arrived broken, but we're glad we could arrange a replacement with no problems after receiving your photos. We appreciate you!

Beoordeeld met 5 van de 5 sterren

Customer Service is Everything and when…

Customer Service is Everything and when I tell you my jars arrived broken and when I reached out, they replaced shipment and verified with me the shipment arrived in tact! I'm beyond happy and pleased! Get yours today!

12 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thank you for your feedback. Customer service is everything — and we're so glad we replaced your shipment and verified it arrived intact. Beyond happy and pleased — thank you! Get yours today!

Beoordeeld met 5 van de 5 sterren

I had an issue with subscription…

I had an issue with subscription charges that I didn’t realize I had signed up for, and the customer service rep who assisted me was amazing! They were extremely quick to respond and resolved the issue right away.

Honestly, it seemed like they were waiting on me with how fast the responses and refund were processed, lol! 😂 The entire experience was seamless and hassle-free.

Great customer service makes all the difference, and this experience definitely left a positive impression. I’ll absolutely be ordering again! ⭐️⭐️⭐️⭐️⭐️

14 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your feedback. We're so glad our customer service rep was amazing — extremely quick to respond and resolved your subscription issue right away. Seamless and hassle-free — we're honored you'll absolutely be ordering again! ⭐️⭐️⭐️⭐️⭐️

Beoordeeld met 5 van de 5 sterren

Great customer service

They were prompt with their response to my inquiry. Very professional and no difficulties.

14 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your feedback. Prompt response, very professional, and no difficulties — we appreciate you!

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service

13 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thank you so much for your wonderful feedback and we are absolutely thrilled that you experienced great customer service with us! We truly appreciate your support and we would be so happy to help you again anytime 🌿

Beoordeeld met 5 van de 5 sterren

Love the products

Love the products! We stay well when around sick people when using them regularly and feel healthier over all. Customer service is great and quick when needed to adjust timing or pause orders.

13 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thanks so much for your lovely feedback and we are absolutely delighted that you love our products and stay well! We truly appreciate your kind words about our great and quick customer service when adjusting or pausing orders — we would be honored to keep serving you 🌿

Beoordeeld met 5 van de 5 sterren

Cured my acne, delicious, extremely fast customer support!

As someone who has trialed many vitamins ans supplements, sea moss is the only one that I have truly noticed a real difference with. I take in place of any other supplements along with a good diet considering all of the vitamins and minerals it contains. The most prominent effect I've noticed is how it completely cleared my skin up and cured my acne within a month of daily use. I now get compliments on glowy skin. It also helps with regular bowel movements, this is the one supplement I swear by. This brand is the best in that they mix it with real fruit puree which makes it taste great. I've tried other plain sea mosses and did not like the taste at all. But every flavor I've tried from True Sea Moss has been yummy, and they only use whole ingredients. I typically buy the jars in store at Sprouts or Whole Foods, but I ordered online for the discount and had a problem with my shipping address. I emailed support and a real person replied to email in exactly 1 minute and handled it, I was astonished. 5/5 review.

13 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thank you for your absolutely incredible feedback and we are overjoyed that our sea moss cleared your skin within a month while tasting delicious! We are so glad you appreciate our real fruit puree and whole ingredients and that you found our customer service astonishing with a reply in exactly 1 minute — we truly appreciate your 5/5 review and your support 🌿

Beoordeeld met 5 van de 5 sterren

Arrived on time

Arrived on time. One of the jars were broken. They quickly ordered a replacement. Haven't tried the product yet but the customer service is refreshingly great.

13 augustus 2026
Review zonder uitnodiging
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Antwoord van True Sea Moss

Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we quickly ordered a replacement! We truly appreciate your kind words about our refreshingly great customer service and we can't wait for you to try our product 🌿

Beoordeeld met 5 van de 5 sterren

I love this company

I love this company! One of my jars came opened. Im guessing from the altitude and they replaced it asap. They just made a loyal customer out of me.

13 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your wonderful feedback and we are absolutely thrilled that you love our company and that we made a loyal customer out of you by replacing your opened jar asap! We truly appreciate your support and we would be honored to keep serving you 🌿

Beoordeeld met 5 van de 5 sterren

Great experience and great products

Great experience and great products. I definitely recommend. I unfortunately got my package with one of the jars broken but the response time to correct the issue was very quick and efficient. They’re so professional and committed to making their products speak for themselves and the clients happy.

13 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thanks so much for your wonderful feedback and we are absolutely delighted that you had a great experience with great products! We are truly sorry about the broken jar but we are so glad our quick and efficient response time and professional service made things right — we truly appreciate your recommendation and your support 🌿

Beoordeeld met 5 van de 5 sterren

Hello I had a missing order and came to…

Hello I had a missing order and came to them about it and before I knew it, a new one was on the way same day. Now that's Customer Service done Right

13 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for your wonderful feedback and we are absolutely delighted that we could get a new order on the way the same day for your missing order! We truly appreciate your kind words about our Customer Service done Right and your support 🌿

Beoordeeld met 5 van de 5 sterren

Excellent products

Excellent products, arrived in a couple of days. I didn’t realize I had a subscribed to a monthly purchase but when I contacted them to cancel the order before it shipped they responded right away and helped resolve the issue. Excellent customer service!

13 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thanks so much for your wonderful feedback and we are absolutely thrilled that you find our products excellent with quick delivery! We truly appreciate your kind words about our excellent customer service and quick resolution when you contacted us to cancel your subscription — we would be honored to welcome you back anytime 🌿

Beoordeeld met 4 van de 5 sterren

Mango Pineapple Yes, Healthier Maybe

They were right, the mango pineapple is the best taste. I also got the immune one, which wasn't bad, but not as good tasting as the other one.

I did not realize that it was a subscription, so I was not pleased with that. It was also a bit tricky to cancel, as they have the cancel links strategically placed to keep u in a loop of not canceling.

Today, I received a broken jar delivered and it was easy to get a replacement chatting with their online bot frm their site, but at the end it got confused when i was saying "yes, i am all set" and it thought I was saying yes, i need something changed in my request, so the chat bot kept showing it was typing something for a while.

I then decided to type "finished", "done", "I am leaving this chat" on separate lines, which got the bot to respond correctly.

I like the product, but the 2 months I have been using it doesn't seem like it has truly made a positive impact on my health, so i canceled my subscription. Plus i have 3 more jars backed up at home and will be traveling soon.

12 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you so much for your honest feedback and we are absolutely delighted that you agree the mango pineapple is the best taste! We truly appreciate your suggestion about the cancellation process and we will definitely take that into consideration to make it clearer and easier for our customers. We are sorry about the broken jar but we are so glad our chat bot made it easy to get a replacement, even with a little confusion at the end - we appreciate your patience with that. We completely understand your decision to cancel and we truly appreciate you giving our product a try for two months. We hope you enjoy your remaining jars and safe travels - we would be honored to welcome you back anytime 🌿

Beoordeeld met 5 van de 5 sterren

Very happy with the product and…

Very happy with the product and customer service regarding my subscription

12 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you so much for your wonderful feedback and we are absolutely thrilled that you are very happy with both our product and customer service regarding your subscription! We truly appreciate your support and we would be honored to keep serving you 🌿

Beoordeeld met 2 van de 5 sterren

Unethical practices

Please order at your own risk. This company is sending me products after I've requested them to stop due to me not signing up for a subscription. I've also let them know that financially, I can't afford the product. They have ignored my emails to stop sending the products and there is no way to contact them besides email. I have no choice now other than seeking legal advice to have this stopped. I also see there are others experiencing the same thing as me. This company in my opinion is very unethical.

12 augustus 2026
Review zonder uitnodiging
Logo True Sea Moss

Antwoord van True Sea Moss

Thank you for sharing your concerns and we are truly sorry to hear about your frustration. We want to assure you that we have already reached out to you and we can confirm that your subscription has been canceled. We also want to clarify that we always strive to respond to every customer inquiry and we see that none of your requests were ignored - we are always open to communication and ready to help. Please check your email for our response and feel free to reply if you have any further questions or concerns. We genuinely appreciate your feedback and we hope you will give us the chance to make this right 🌿

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