DTDC Courier and Cargo UK Limited Reviews 

It is very prompt, very courteous and professional service at your end. Special tha js to Bharat and shree Chandan.

I brought my parcel to be sent to India to DTDC office in Feltham
It was the first time for me to personally bring a parcel to the actual depot and I was pleasantly surprised to get the service from Bharath who was very courteous and helpful
He helped me with the paperwork viz. customs forms and other relevant labels
I would recommend the company to others and also use it myself again

Worst service ever. My father had sent courier on 25th Oct hoping to reach it for Diwali in time but it was sitting in Delhi from 30th Oct till 10th Nov. Its out today but London. I am really not sure how long it would sit there before getting dispatched for its destination Glasgow. I am going to India in 2 days time making me unavailable for taking the delivery. With no timeline for delivery this is the pathetic service. Can't be trusted at all. Not recommended

best courier service in world i am being using dtdc since past 10 years

Worst Courier Service.
I wanted to ship my parcel from India to the UK. Earlier they said it will take one week to reach you and collected my parcel on the next day from India. But for the next 15 days, it just sits at Delhi Airport.

Every time I call, they say it will be loaded on the next flight and keep repeating the same.

On discussing with their manager (Anil) he yelled at me saying - let us know if you want me to send your parcel back to home or bring it to the UK.

After 15 days they told me that they have received my parcel in London and will be delivered the next day with dpd and asked me to pay the charges.

Once I paid, now the real game begins. Neither I got dpd tracking nor they are receiving my calls anymore.

It's been 25 days and I haven't got the parcel yet.

I feel more than cheated. Worst service, Worst customer care, Un-professional behaviour.

I had sent a parcel to india. Parcel was worth only £23. They asked my recipient to pay KYC (rs. 2300). Anyone sending parcel to india from uk shouldn't have to pay if the parcel worth is £50 or less. So guys just avoid sending parcel from dtdc or dpd local. They are robbing people in a day light. I had sent so many parcel from royal mail to india they never asked my recipient to pay KYC. So guys heads up.

If i could i could give them minus stars i would do that too. PATHETIC courier service. My parcel has arrived to them since 31st of july. It shows when i track on their page but they have still not delivered it to me. I have been given a dpd tracking number which shows nothing. Although dpd delivers next day. When i call them they have many excuses. Cheats!!!! I WANT MY PARCEL 📦. I have also told the people back home in india not to use them to forward parcels for uk because these people are dodgy!!!

Tracking number 520904047090 and DTDC are making fool as they are asking custom charges to release the courier from Delhi, even I have sent only £10 items from the UK to India and they are asking for 2500 INR charges for customs clearance? Why

Do not cheat your customer and please tell before if you want more charges

I know from where I have booked shipment from and I have sent lots of things to India but never asked these charges

Whether I have booked directly via DTDC or via the third party, the ultimate parcel is getting delivered by DTDC, who is absolutely a cheater in every case. Why someone will pay around £25 for the £10 items

Custom usually charged on electronics and others items, not on sending the gift of T-Shirts, you are making fool to customer

Also, you will be charged no custom if items are less than £135 as per the URL below

https gov.uk goods-sent-from-abroad/tax-and-duty

They didn't contact me for my parcel.
And asked me for extra charges saying that they attempted delivery but I was not available.

It is the worst service please do not use this service

Probably the worst courier service I've ever had the misfortune to to have a delivery sent to me by. Tracking shows nothing, customer support are clueless & unhelpful, I passed around from department to department without any help whatsoever, tickets get closed as soon as you open one without response or reply & emails go unanswered. They don't have a clue where my parcel is. Do not even contemplate using this pathetic excuse of a courier - EVER.

Paid extra to upgrade my service to Saturday delivery. Called customer services at 8am to try to get a rough delivery window, guy who answered the phone sounded like he was surprised that’s it was coming on a Saturday. I told him the service was showing Saturday delivery and he just said it could arrive anytime before 5pm.

I waited around at work all day on a Saturday for the package to arrive but DTDC never turned up. Customer services now won’t answer the phone.

Shockingly bad service.

Driver with number plate Ls16mma overtucked me on single line where was roadworks. I Was forced to emergency stop the car to avoid crash. It was about 8:45 last Saturday. I have photo of the van, it looks he has been in accident before. The rear door was a bit hammered.

Paid to pick-up 2 boxes on 18Nov2020, as website said 'Same day pickup'.
Actual pick-up 26Nov2020.
Actual deliver 12Dec2020 (where website said 3-4days).
WORST: Only 1 of 2 boxes came in broken condition, I am following on status of 2nd, no response!!!

Very poor service and disappointed.They are not helpful and they are very rude and telling lies .Avoid DTDC. Totally NOT recommended.
DTDC agent from Croydon hold my parcel more than a week .I wrote a complaint letter to general manager no response.

This company is DPD's partner for international deliveries to India. Completely incompetent company. Dpd service booked through interparcel should have taken 5 days. The export/delivery partner DTDC took 21 days to deliver. Used again recently hoping issues resolved , however appears to be the same again. Avoid DTDC or any company that is partnering with them to deliver your parcel to the destination country

What Customer Service ???
These people are rude, unhelpful , argumentative ,
have no skill in providing customer care . They cannot answer simple enquires.

DTDC is run my a bunch of illiterate asses. They are thieves that have a business model of stealing money from customers and not providing them with the service they are obligated to do so. The company is run by individuals that don’t have an education in basics of speaking with another individuals and customers service. AVOID THIS MICKEY MOUSE COMPANY or get mugged!!! This company is a scam. All the 5 stars given to this company are almost guaranteed to be from company employees and are highly questionable.

Awful.

picked up on the 29 May in London and was told that the documents would take about 3 maybe 4 days. today is the 15 June and still not delivered.

i used DTDC a few months ago to send a parcel and that took a very long time as well.

i use Parcels2go or Transglobal Express and next time i will ensure any packages are not delivered by DTDC.

I booked for collection. And it was clear that collection date i selected same day. I called their customer care number still no one picking up the calls. Finally Vivek called me and he said delivery guys will come and collect it. Fingers crossed. Thanks for assuring the delivery.

This provide awesome service. Even the senior GM are reachable. The response time is unexpectedly fast.
I really feel confident to have such a service working for our essential stuff to ship from one end of the world to other.

Thank you