UNIVERSAL SURPLUS Reviews 

Comprei uns calções.
São muito caros para a qualidade que apresentam.
Terei de ajustar acessórios, pois os de origem não funcionam.
Não recomendo.

The dispute I had with this company has been sorted. I contacted them via instagram and was able to send jacket back and I received full refund. Only annoying thing was I had to pay almost £30 ton Royal Mail to send jacket back to Paris.

Ordered a jacket, quality was poor for the money and was HUGE!
Have been trying for days to make contact - email, Instagram and on their website to secure exchange or refund. No reply and no contact from them.
A waste of £70!!! I am so angry with myself for buying from this company. DO NOT USE!

Bons produits et expédition assez rapide

Compro da loro da molto tempo. E sono sempre perfetti

Nothing to say about the order or the product, both great. But delivery with FedEx is always awkward in My area.
Thanks Universal surplus!

Easy to order, my chore coat was true to sizing info, order was processed and shipped super fast - email updates on the order status came for each step of the process - so smooth and I love my chore coat!

Ordered two items, one of which I didn't like (quality not what I was expecting for a £61.00 item) so decided to return that single item. I don't mind paying a reasonable amount to return an item (and I can get tracked international shipping insured for less than £10) but their Ts+Cs state you have to use their courier, and they want EUR25 for FedEx. Tried to use their chat facility to offer using my own courier and there is no reply.

The quality of the products is not worth the price. I will be returning both items rather than just one now, to cover the unreasonable cost of returns.

Bought surplus French army shirts (supposedly) for 16 euros each. Instead what I’m shipped is 3 euro sols imperial shirts, ultra cheap crap. I wish I was kidding….. would not recommend purchasing anything here as it could just be complete nonsense

Loved the shop overall ! Special mention to Nora who was so nice and took the time to make sure I got everything I wanted, I even learned a lot about military surplus.
Recommended 5/5

Paid fed ex for a return which has to be accepted by universal surplus…I’ve paid for a return which hasn’t been accepted. This is a con, paid for the product and now a 25euro return….

J’adore cette marque !!! même si c’était un peu compliqué d’avoir quelqu’un du service après vente. mais rapport qualité prix incroyable, j’ai acheter 3 articles chez eux pour noël et ça a cartonné !

Je suis tombé par hasard sur la boutique à Paris et j’ai tout de suite été intéressé par les escape maps.
Le vendeur, David, m’a déroulé un véritable cours d’histoire. J’ai finalement commandé sur le site et la livraison est arrivée en 3 jours.
Très bonne expérience globale, aussi bien en boutique qu’en ligne.

Incroyable merci beaucoup !

Commande passé d'un pantalon et d'un short. Je reçois deux pantalon dont l'un défectueux avec une braguette qui se fonctionne pas.

Après 1 semaine et plusieurs tentative de contacte via leur site internet, leur tchat et un appel à la boutique : toujours aucune réponse

A fuir

I have ordered from this store several times in the past and was usually very satisfied with the products and their service. Unfortunately, this experience showed me how unreliable and slow this shop can be when problems occur.

Three days after placing my order, I received an email informing me that the item I had purchased was suddenly no longer available, even though it was listed as in stock on the website at the time of ordering. This already raises doubts about how accurately this shop manages its inventory.

I was told that I could either choose a different item or receive a refund. I replied immediately that I would like to exchange the item, but then received no response at all. After waiting more than a week without any feedback, I had to contact customer support again and ask for a refund instead.

Only after my second message did I finally receive a reply, explaining that an exchange was no longer possible and that a refund would be processed. The entire process was extremely slow and poorly communicated. Being left without any response for days as a paying customer is simply unacceptable.

Based on this experience, I cannot recommend this shop and will not be ordering here again.

I’m very disappointed with Universal Surplus’ return process and customer service.

I received my order on January 12th (Order #43849) and initiated a return immediately, requesting a full refund. I also paid for/created the return label through their website. However, the label provided is for FedEx, and FedEx drop-off is not realistically available where I live (Beder/Aarhus, Denmark). I tried multiple local parcel shops and none of them accept FedEx shipments. In short: I paid for a return label that I cannot use.

What makes this even more frustrating is that Universal Surplus’ own return policy states that they are happy to change the courier if needed so the return can be completed. Despite that, I contacted customer service three times—on January 13th, 19th, and 21st—asking them to either arrange a FedEx pickup or provide a label with a different carrier that actually has local drop-off points. I have still not received any response or guidance.

Their policy also states returns must be made within 14 days of receiving the parcel, but without a workable courier option—and without any customer support—it becomes impossible to comply. This issue is entirely outside the customer’s control, yet the burden is placed on the customer.

At this point, I’m simply asking for a workable return method and a full refund. If Universal Surplus resolves this promptly, I’m happy to update this review accordingly.

Order: #43849.

Incroyable, j’ai acheté un fatigue pants magnifique. Super basique à un bon rapport qualité prix