J'ai commandé plusieurs vêtements chez Universal Surplus et je suis vraiment satisfait de mon expérience. La qualité est au rendez-vous Le site est clair, la commande a été simple et la livraison a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful pants (new, Universal Surplus remake) with nice details. Sizing is a bit off, a 36 is smaller than a 36, but I needed a 35, so it worked out. Delivery takes long but that is ok, we have to... Toon meer
Bedrijf heeft geantwoord
Le magazin en ligne propose effectivement une très large variété de vêtements de surplus. Dans mon cas, j'ai commandé une veste et un pantalon, et ils sont exactement ce que j'ai commandé, exactement... Toon meer
Bedrijf heeft geantwoord
ordered an item and recieved something completely different to what i ordered. no option for customer service or help, i've nessaged on instagram and through the website but no reply. do not shop here... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UNIVERSAL SURPLUS is a Paris based retailer founded in 2012, specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a strong online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside its vintage inventory, Universal Surplus develops accurate military and workwear reproductions built to meet modern standards.
Contactgegevens
17 Rue Réaumur, 75003, Paris, Frankrijk
- 01 86 10 00 57
- info@universal-surplus.com
- universal-surplus.com
3,8
Goed
105 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Amazing job guys
Amazing job guys, I bought the raf tailor pants in the 3 colors amazing rugged products. I’ve read than the customer service was chaotic but they wrote a disclaimer on Instagram. They have to move their warehouse last summer during the Olympics.
1 september 2024
Review zonder uitnodiging
Chaotic business, very slow Customer Service
After waiting for more than two weeks for my order to ship, I tried to contact their customer service via e-mail. No response. Finally, a few days later, my order was shipped, but when it arrived, 2 of the items were completely the wrong size and one was a different item alltogether.
Trying to reach customer support was a complete nightmare. No response until I finally decided to get PayPal involved, and from then on different people have been messaging me and responding to my messages.
Instead of the requested replacement items (after a few more days of silence and then finally receiving a return lable), I received a message that my returned goods had arrived at their warehouse and I would be receiving a refund minus the shipping costs for the return. So they want me to pay for their mistake?
I frankly have given up at this point. This has been going on for three months.
Their website is also partly messy/unstructered. Descriptions are not always consistent, availability changes while items are in your shopping cart. They have pretty pictures some nice products, but clearly, their focus is mostly on appearance and marketing. Shame!
18 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Sir,
Thank you for your detailed feedback, and we’re truly sorry for the experience you’ve had.
We fully understand how frustrating it must have been to face delays, receive incorrect items, and experience difficulties reaching our customer service. This is clearly not the experience we want to offer, and we sincerely apologize for all the inconvenience caused.
At the time of your order, we were facing internal disruptions that unfortunately impacted our service quality, including shipping delays, communication lapses, and return handling. While this is not an excuse, it explains some of the disorganization you encountered, and we deeply regret that it affected your experience.
Regarding the return costs: if the error was on our side (wrong items or wrong sizes sent), you should absolutely not have been charged for the return shipping. We apologize for this misunderstanding. Please contact us directly at info@universal-surplus.com, and we will make sure you are properly refunded for the return shipping costs.
We also take your feedback about our website very seriously. We are actively working on improving our structure, product descriptions, and overall shopping experience to better serve our customers.
Thank you again for bringing these issues to our attention. We are committed to learning from them and improving.
The UNIVERSAL SURPLUS team
Great military surplus
Great military surplus, great condition, it was a bit longer than expected but it’s totally fine, the wait is worth it !
17 september 2024
Review zonder uitnodiging
Amazing curation
Amazing curation, I bought a M47 jacket amazing condition. fits perfectly thanks a lot .
17 september 2024
Review zonder uitnodiging
Wrong size, broken zipper, no response. Got refunded eventually.
Send me pants in the wrong size, with a broken zipper. After reaching out for a solution, no response.
18-09-2024. Sent the damage pants back, still no response (after more than a week) whatsoever.
20-09-2024. Got a refund (including the delivery costs). Also they offered me a 10% discount on the next delivery. Eventually resolved. They need to be way more precise with what they send (that is: in good codition and in the right size) but mostly, need to be way more responsive.
10 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
Thank you for your feedback, and we're glad to hear that the issue was eventually resolved.
We sincerely apologize for the inconvenience caused, receiving the wrong size and a damaged item is clearly not acceptable, and we completely understand your frustration.
We also recognize that our response time was not up to standard at that time, and we have been working hard to improve both our communication and the accuracy of our shipments.
Thank you again for your patience and for bringing this to our attention. We hope to offer you a much smoother experience in the future.
The UNIVERSAL SURPLUS team
Fast shipping and good sizing
13 september 2024
Review zonder uitnodiging
Excellent brand !
I bought an Universal Surplus sweater for my brother for Christmas, and it was by far the best gift! The quality is amazing, and he loves it. He wears it all the time now, and I’m really happy I chose this brand.
10 december 2023
Review zonder uitnodiging
Amazing quality
Amazing quality of German army trainers ! Great customer service for exchange .
2 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Thank you, Paul! We're happy to hear that you’re pleased with both the GATs and our customer service.
The UNIVERSAL SURPLUS team
Awful customer service
Awful customer service. Took my money and I heard nothing back for weeks. After 10 days I asked where my order was. They never replied. Another week later I got a Paypal refund, but not a single word about what happened to my order.
12 augustus 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re truly sorry to hear that your experience didn’t meet your expectations.
After reviewing our records, it appears we did not receive any email from you prior to your return. The only message we can find is from our customer service team, who contacted you after receiving your returned item, asking whether you preferred a refund or an exchange for a different size. Unfortunately, that message remained unanswered.
We completely understand your frustration and regret any confusion or inconvenience this may have caused. Please don’t hesitate to reach out if you have any further questions or if there’s anything we can do to assist you.
The UNIVERSAL SURPLUS team
Thieving, ghosting, stay away!
31-07-24
I ordered two pairs of GATs. One for me in a size 45. One for my friend in a size 38. They arrived and once I took the first pair out I was certain they were mine, as they were massive, but in fact they were the 38s. I then compared the 38s to a pair of Adidas Samba's where they looked around 3-4 sizes bigger, which is ridiculous, especially as they claim the shoes being true to size.
I tried my pair on and they were a bit small. I usually wear 44.5 but decided to size up, which was still too short in the length. The width of the shoe was roomy to say the least, so a 46 would be WAY too loose on my foot.
07-08-24
I returned the shoes.
14-08-24
They confirmed reciving the shoes and said they would issue a refund within a week or two.
26-08-24
Still having not recivied my money I e-mailed them to remind them of my case.
01-09-24
Still didn't hear back so I sent another mail, still not getting a response, telling them to at least give me some sort of response or I would begin a chargeback.
09-09-24
I contacted my bank to get a chargeback on my card. I just got the money, not thanks to universal surplus.
Absolute disgrace of customer service.
1 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We're truly sorry for the frustration and inconvenience you've experienced.
Regarding the sizing, it’s important to note that Adidas sizing can be quite specific and typically runs small. For example, a true EU 42.5 in foot length usually corresponds to an Adidas EU 44.5. This can easily cause confusion when comparing with other brands. That’s why we always recommend checking the CM (centimeter) measurement printed on the inside label of your shoes and using that as your reference, it’s the most accurate way to choose the correct size across different brands.
As for the delay in refund and communication, we sincerely apologize. While it’s not an excuse, we want to share that during the time your return was being processed, we were in the middle of relocating our warehouse. Unfortunately, the move took longer than anticipated and disrupted our operations, causing delays in processing returns and responding to inquiries. Again, we are very sorry that this affected your experience.
We take your feedback seriously and will use it to continue improving our service. If there’s anything else we can do, please don’t hesitate to reach out.
The UNIVERSAL SURPLUS team
Resolved in the end
Bought two pairs of trousers but neither fit. Returned the parcel and after almost a month received my refund. There was a complete absence of communication, even after multiple inquiries about the wait for the refund...
3 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
Thanks for your feedback, and we're glad the refund was finally processed.
Sorry again for the delay and the lack of communication. We were in the middle of relocating our warehouse at the time, which slowed things down more than expected. That’s not an excuse, just some context.
We understand it was frustrating and we’re working to avoid this kind of situation in the future.
The UNIVERSAL SURPLUS team
Poor sizing, no refund!
Avoid.
Nought over $100 of clothing, received after very long time and all were wrong size. Spent another $50 to return / refund and never heard anything since. Doesn't respond to emails.
Poor product, no customer service, thieves.
21 juli 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re very sorry for the bad experience you had and sincerely apologize for the inconvenience caused.
At the time of your order and return, we were in the process of changing our warehouse, which unfortunately delayed all our operations, including refunds and customer service responses. Even if this is not an excuse, we fully understand how frustrating the situation must have been.
We are happy to confirm that a refund of €120.94 EUR was issued on September 10, 2024.
If you have any further questions, feel free to reach out to us at info@universal-surplus.com, we’re here to help.
The UNIVERSAL SURPLUS team
Commande reçue après beaucoup de temps mais bonne qualité
Commande reçue après beaucoup de temps (envoi sous 48h-72h pas respecté) car changement d'entrepôt.
Pas de contact par mail mais réponse par Instagram. Suite à cela le paquet a été convenablement envoyé et la marchandise correspond à la description.
19 augustus 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Bonjour Adrien,
Merci beaucoup pour votre retour et pour vos mots sur la qualité de nos produits !
Nous nous excusons sincèrement pour le délai d’expédition, qui a été impacté par un changement d’entrepôt.
Nous prenons vos remarques très au sérieux afin d’améliorer notre communication et nos délais à l’avenir.
Nous sommes ravis que votre commande corresponde à vos attentes et espérons vous revoir bientôt parmi nos clients.
Bien à vous,
The UNIVERSAL SURPLUS Team
Worst quality ever
Worst quality ever! Terrible customer service!!
Like a fake company how make a trap for customers with advertising! Size is not fit at all, very poor quality and no respond to 5 email after two weeks, don’t buy from this scam!
I paid 100€ for an awful jacket and made 30€ return cost to get my money back. After two weeks I’ve got post notice the parcel couldn’t be delivered and waiting to pick up, No hope to get refund since no one answer my issue.
So I’ve spent 130€ for nothing! I hope this can help others to be aware of this scam!
19 juli 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the frustration and disappointment you’ve experienced.
After reviewing the situation, we can confirm that you returned the jacket without first contacting us. Unfortunately, at that time we had just changed warehouses, so your return couldn’t be delivered to our old address and was dropped off at a pickup point instead. Since we hadn’t been informed of the return, we had no way to track the parcel or know it was waiting.
Once you reached out to us, we replied a few days later, and we fully acknowledge that this delay is on us. We're sorry for the lack of communication and the confusion this caused.
That said, we did collect the parcel and your refund has now been issued.
We understand how upsetting this situation was and we're taking steps to improve how we handle returns and communication in the future. Please rest assured that we are not a scam, just a small team that had some operational issues during our warehouse move, and we take full responsibility for that.
Thank you for your patience, and don’t hesitate to reach out if there’s anything else we can help with.
The UNIVERSAL SURPLUS team
Is this a scam? Paid the order but never received the items.
We have been waiting for our order for over two weeks and have reached out multiple times without resolution. While the company seems to invest heavily in online advertising, it appears they have neglected their delivery commitments. This experience has been very disappointing.
We hope to receive our refund eventually, although we have very little hope..
—
After all I received the products and all went well. More proactive communication would have been great but I am happy with the received items.
1 juli 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re very sorry for the delay and for the disappointing experience you had.
At that time, we were facing some structural issues and preparing for the move of our warehouse, which unfortunately impacted the processing and shipping of orders. Even if this doesn't excuse the situation, we truly apologize for the inconvenience caused.
We are happy to confirm that your refund was processed on August 4, 2024.
We’re also sincerely grateful to see that you decided to give us a second chance by placing a new order after this experience.
Thank you for your trust, we’ll do our best to make sure your next experience is much smoother.
The UNIVERSAL SURPLUS team
Terrible service...
Terrible service...
I wanted to return a couple of items which i recieved. After sending the items in right time, they've gone completely dark... i haven't heard from them since.
8 juli 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the experience you had and for the frustration it caused.
After reviewing the conversation, it’s true that you returned the items within the correct timeframe, and we also acknowledge that we took too long to answer at first, we sincerely apologize for that. However, our team did try to resolve the issue, but unfortunately, we never received a reply from you afterward.
Please feel free to contact us again at info@universal-surplus.com so we can fix any remaining issues as quickly as possible.
The UNIVERSAL SURPLUS team
Broken garment and no response to emails
Sent me a destroyed pair of green shorts with massive red stains all over. Still haven't replied to my complaint even though one week has gone since I sent the email. An absolute joke of a company. I recommend anyone to stay clear of Universal Surplus and buy from serious and trustworthy vintage stores like Broadway & Sons instead.
1 juli 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re very sorry for the delay in our response and for the bad experience you had.
We fully understand your frustration and sincerely apologize for the inconvenience caused.
Since then, we have made significant improvements to both our customer service and our logistics to offer a much better experience to all our customers.
We appreciate your feedback, as it helps us continue to grow and improve.
The UNIVERSAL SURPLUS team
Great customer service
After an initial size issue with my order, U.S. customer service took charge of everything for an exchange. The new clothes fit perfectly.
21 maart 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Thank you for your kind message Paul !
Great Customer Service and Swift Resolution
I recently had a fantastic experience with Universal Surplus. I encountered a sizing issue with my order, and Louis from the customer service team went above and beyond to assist me. Louis provided a prompt response, arranged a hassle-free return, and ensured I received the correct size. The exchanged pants fit perfectly, and I couldn't be happier with the outcome.
The level of customer service and professionalism demonstrated by Louis exceeded my expectations. I'm grateful for their dedication to customer satisfaction. I will certainly consider ordering from them again in the future.
20 december 2023
Review zonder uitnodiging
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