J'ai commandé plusieurs vêtements chez Universal Surplus et je suis vraiment satisfait de mon expérience. La qualité est au rendez-vous Le site est clair, la commande a été simple et la livraison a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Beautiful pants (new, Universal Surplus remake) with nice details. Sizing is a bit off, a 36 is smaller than a 36, but I needed a 35, so it worked out. Delivery takes long but that is ok, we have to... Toon meer
Bedrijf heeft geantwoord
Le magazin en ligne propose effectivement une très large variété de vêtements de surplus. Dans mon cas, j'ai commandé une veste et un pantalon, et ils sont exactement ce que j'ai commandé, exactement... Toon meer
Bedrijf heeft geantwoord
ordered an item and recieved something completely different to what i ordered. no option for customer service or help, i've nessaged on instagram and through the website but no reply. do not shop here... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UNIVERSAL SURPLUS is a Paris based retailer founded in 2012, specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a strong online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside its vintage inventory, Universal Surplus develops accurate military and workwear reproductions built to meet modern standards.
Contactgegevens
17 Rue Réaumur, 75003, Paris, Frankrijk
- 01 86 10 00 57
- info@universal-surplus.com
- universal-surplus.com
3,8
Goed
105 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Livraison hyper rapide
Livraison hyper rapide, produit conforme ! Militaria original rare à trouver en ligne.
22 december 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci beaucoup !
Super efficace
Super efficace, livré en 2 jours. Merci
Cependant, bas gauche du tailor pant esquinté, dommage. Est-il régulier que ce ces archives soient si usé ?
14 december 2024
Review zonder uitnodiging
Quality and Customer service is poor
I purchased a Large French army work jacket during their holiday sale. When I opened the package, it looked like they didn't even bother folding the item. They just tossed it in with no care.
When it arrived, the color was not as blue and vibrant as what their website shows. It was more darker. I figured with lighting and editing the color won't be as exact so I dealt with it.
I then inspected the jacket. The quality was not that great. Threads were hanging out, there were some worn sections. I actually was going to just eat the cost and just exchange for a larger size as the large was a bit too fitted.
Emailed customer service a couple of times and got no response. I typically don't leave reviews, but after doing a quick google search on them I realized there were more customers who had the same experience that i did.
Learn from our mistakes and shop elsewhere.
6 december 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Tim,
We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you taking the time to share this feedback.
First, we sincerely apologize if the jacket wasn’t properly folded or packed with care—it definitely shouldn't have felt rushed or careless. We’ve taken note of this and will remind our logistics team to ensure better packaging going forward.
Regarding your messages, after reviewing our inbox, we saw that your first email was received on Saturday, December 7th, and we replied on Monday, December 9th, sending you all the information to create your own return label via our return portal. That said, we're sorry if it felt like you were being ignored.
As for the jacket itself, we’re sorry it didn’t meet your expectations. As mentioned in the product description, this is not a deadstock piece but a genuine vintage French work jacket—so signs of wear such as loose threads or light distressing can be present. Many of our customers appreciate these marks as part of the garment’s story and character, but we understand that this may not be what you were looking for.
On the topic of color: it's true that these jackets were produced in different factories over different eras, which can cause slight variations in fabric and tone. While we aim to represent each item as accurately as possible in our studio photos, there can occasionally be small differences due to lighting, editing, or batch variations.
Finally, regarding sizing, we always include detailed measurements in the product description to help with fit, but we’re sorry if that wasn’t clear enough or if the fit didn’t work out for you.
Once again, we truly regret that your experience with us was disappointing. Please feel free to reach back out if you’d like to find a solution—we’re here to help.
Warm regards,
The UNIVERSAL SURPLUS Team
Beware of fake reviews in their favor. Customer service is for sure TERRIBLE
THEY sent my package to the wrong address and are insisting that it’s my fault when I have never seen the address they shipped it to. They refuse to send me my money back or resend my package. Worst shopping experience. BEWARE OF FAKE REVIEWS IN FAVOR OF THEIR WEBSITE !
5 december 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Sir,
We are truly sorry for the inconvenience you’ve experienced and for the frustration caused. We value our customers from all over the world, and Americans have always been one of our most important client bases. After reviewing our records, we’re still unsure what exactly went wrong, as our system automatically processes the shipping addresses, and we never manually change or add addresses. We’ve reached out to Shopify to investigate whether there may have been an issue on their end, as sometimes technical errors can occur.
Regarding the incorrect shipping address, we understand how upsetting this is, especially given the time it takes to resolve such issues. Unfortunately, there are strict rules about how long a package needs to stay with UPS before being returned, which is why the process can sometimes take several weeks. However, as soon as we received the returned package at our office, we immediately processed your refund on the same day.
We truly regret that your shopping experience was disappointing and apologize again for any inconvenience caused. If there’s anything else we can assist you with, please feel free to reach out.
Best regards,
The UNIVERSAL SURPLUS Team
belle selection et super service client…
belle selection et super service client !
13 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci beaucoup !
Sélection militaire au top
Une expérience d'achat vraiment excellente ! Le site propose une vaste sélection de produits, super découverte, je recommande!
22 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci beaucoup pour le soutien !
Best pants !!
Bought 3 pairs of pants last month, they are now my favorite ones ! Shipping was fast and customer service was good !
Thank you US !
9 oktober 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci pour le commentaire Killian !
It's not a bad shop
It's not a bad shop, it's just a little missold.
Bought a navy jumper and raf tailor pants. Very happy with the jumper, good size, comfortable, and keeps you warm. The tailor pants also do fit.
The issue is with the trousersthat it's not surplus, it's made in China. The actual cut could be considered fine if that was what was actually advertised, but the waist is too low, isn't fully what was expected of surplus, and does really match expectations of what you'd see from other surplus providers.
Other items may be better, but for now, avoid the trousers at very least.
22 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Brett,
Thank you so much for your honest and fair review—it’s always appreciated and helps us improve.
We’re really glad to hear you’re happy with the navy jumper, and that the RAF tailor pants fit well, even if they didn’t fully meet your expectations.
Just to clarify, most of our products are indeed authentic military surplus, carefully sourced from trusted suppliers around the world. In this specific case, the Black RAF Tailor Pants you purchased are actually genuine surplus items—manufactured in China by order of the British Army itself. It might sound surprising, but even official military organizations sometimes outsource production to countries like China for economic and logistical reasons.
That said, we completely understand how this may have felt unexpected if you had a different idea of what “surplus” usually looks or feels like. Your feedback is really valuable and we’ll make sure to keep this in mind when reviewing how we present and describe certain items.
Thanks again for your support, and don’t hesitate to reach out if you have any other questions or need help with anything.
The UNIVERSAL SURPLUS Team
Wonderful hbt cargo pants
Wonderful hbt cargo pants ! Fast delivery
16 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Thank you very much! happy youlike your Cargo pants
Qualité conforme à la description du…
Qualité conforme à la description du produit.
Très bon service client et qualité de communication remarquable !
18 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci beaucoup pour le soutien!
Universal SurPLUS ULTRA
J’ai passé commande deux fois sur ce site, les produits sont nickels, très satisfait de la qualité, livraison rapide aucun soucis sur les tailles ou l’état des articles, il y a des pièces assez rare super intéressantes !
Top ✨
18 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci Octave!
Le meilleur site de surplus militaire 🔥🔥
J’ai récemment acheté un pantalon tailor pants et un pull, et je les adore ! La livraison a été rapide et les articles correspondent totalement à ce que j’ai commandé.
Je recommande à 100% 👌
8 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Merci beaucoup, Olivia ! Ravís que le pantalon et le pull vous plaisent.
Absolute Disaster – Avoid at All Costs!
This has got to be the most appalling shopping experience I have ever had. From start to finish, Univer Surplus managed to fail in every imaginable way. First, the communication was non-existent. I tried reaching out multiple times through email and their so-called customer support line – and let me tell you, I would have had more luck getting a response from a brick wall. When they finally decided to respond (days later, mind you), their answers were vague, dismissive, and didn’t even address half of my questions. It was like talking to a bot programmed to frustrate customers.
But the real nightmare began when my package arrived. I was expecting high-quality, original deadstock materials as promised. What I got instead were laughable, cheap Chinese knockoffs that looked like they had been dragged through a trash heap. The items were damaged, with torn seams and discoloration that was beyond repair. Calling this “deadstock” is an insult to the term. It was blatantly clear that these goods were the lowest-quality rip-offs, the kind you’d be embarrassed to admit you paid anything for, let alone what Univer Surplus charged.
And speaking of price – the absolute audacity! I found the exact same knockoff items on other sites, priced at a third of what I paid here. It’s infuriating to realize how blatantly this company preys on its customers’ trust, selling shoddy products for outrageous markups. I feel like a fool for falling for it and won’t be making the same mistake again.
Save yourself the frustration, disappointment, and financial loss. Univer Surplus isn’t just a bad retailer – it’s a shameless scam. Avoid them like the plague.
15 november 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re truly sorry your experience didn’t meet your expectations, and we appreciate you taking the time to share your feedback. We understand how frustrating this must have been.
We’ve taken past reviews seriously and made meaningful improvements to both our customer service and logistics to avoid situations like this. We’re sorry that wasn’t reflected in your case.
Regarding the product: we always aim to be transparent. The origin, condition, and type of each item—whether vintage, used, or deadstock—are clearly detailed in our descriptions. As for pricing, we regularly review market rates to stay fair. If you found a lower price elsewhere, it may have been wholesale or a different condition.
We regret that your experience left you disappointed. Our intention is never to mislead, but to offer genuine and unique surplus at the best value possible.
Best regards,
The UNIVERSAL SURPLUS Team
I think there is an intern working in sales
The website said the item was available. I ordered it and a few days later I got a message saying the item was not available. I then decided on something else and was told that the item was back in stock. In the end I got something completely different to what I wanted. I ordered a hat and it was a jacket. I never ordered from the website again and I don't recommend it to anyone!!!!!
15 oktober 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the mistake and the frustrating experience you had. You’re right—this was entirely our fault, and we sincerely apologize for sending the wrong item and not providing the support you deserved.
As a growing company, we’ve been working hard to improve both our logistics and customer service to avoid situations like this in the future. Your feedback is important, and we’re using it to help us do better.
Thank you for taking the time to share your experience.
The UNIVERSAL SURPLUS Team
got my refund
bought a jacket and beanie. the beanie was a keeper but the jacket had to be returned. they have received the returned jacket but now there is complete radiosilence.
UPDATE!
I didnt think I would recive my refund but I just did. so instead of giving a really poor review I have changed it. The biggest problem is the lack of communication though.
11 oktober 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Morten,
Thank you for your honest feedback and for updating your review. We sincerely apologize for the lack of communication regarding your return and understand how frustrating that must have been. We’re glad to hear that your refund has been processed and that you were satisfied with your beanie.
Your comments are very valuable, and we’re working to improve our communication so this doesn’t happen again. We hope to have the chance to serve you better in the future!
Bests regards,
The UNIVERSAL SURPLUS Team
Single worst online retail experience…
Single worst online retail experience ever. No follow through on exchanges, refunds, or new orders. Most everything they have can be found on eBay for half the price anyway
13 oktober 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re very sorry to hear about your experience. It’s true that during that period, we faced structural and logistical issues that we have since addressed and improved over time.
Regarding pricing, we understand that it can be frustrating to see lower prices on marketplaces. However, these platforms often feature individual sellers who don’t have the same overhead costs as businesses. While we may not always be able to match those prices, we strive to offer fair value through curated selections, quality control, and customer service.
Thank you for your feedback—it helps us continue to improve.
The UNIVERSAL SURPLUS Team
Took ages to ship my stuff and im…
Took ages to ship my stuff and im waiting for over a month for my refund they own me a lot of Money.
And now they don't answer.
15 augustus 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
Thanks for reaching out. First of all, we want to sincerely apologise for the delay in shipping and the overall frustration this situation has caused. We clearly didn’t meet the level of service you should expect from us, and we’re sorry for that.
Regarding your refund, it has been processed on our end.
If there's anything else that needs to be resolved, please contact us on this adress: info@universal-surplus.com
Once again, we’re sorry for the lack of responsiveness and the trouble you’ve experienced. We truly appreciate your patience.
The UNIVERSAL SURPLUS team
The absolutley worst shopping…
The absolutley worst shopping experience one could imagine.
1. Took long time for the arrival, no answer
2. Recived the wrong size, no answer
3. Sent it back with my own money becuase the didnt sent me a parcel and no answer until I have sent it.
4. Took a looooong time for refund but would not recive the whole refund. So I have been asking 10 time and they always answer we will do it but no progress. Bought the Jacket in July and still no refund in october. They are delusional
18 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello,
We’re truly sorry to hear about your experience and completely understand your frustration.
At the time of your order and return, we were in the middle of relocating our warehouse. Although this is not an excuse, the move took longer than expected and unfortunately caused major delays across all our processes, including returns and customer service. We are really sorry for the inconvenience this caused you.
We also recognize that communication during this period was not up to standard, and we sincerely apologize for the repeated delays and confusion regarding your refund.
That being said, we are happy to confirm that your refund has now been fully processed.
If you have any further questions, please feel free to reach out to us at info@universal-surplus.com, we’re here to help.
Thank you again for your patience and for sharing your feedback.
The UNIVERSAL SURPLUS team
Buyer Beware
I ordered one beanie via Apple Pay and unfortunately my payment went through before I saw that flat rate shipping is £20 - which is fine for larger items but for a BEANIE?! Absolutely absurd.
I emailed them immediately with a request to cancel my order but didn’t hear back until the day my beanie was meant to be delivered, when they told me I could post the item back at my own expense.
Once I opened the parcel the beanie STANK of vintage storage must and took several washes to become useable.
To date they haven’t responded to my email asking for clarification and help.
If I were you I’d avoid like the plague. Absolutely atrocious customer service, insanely pricey shipping, and very smelly products.
20 september 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Sir,
We’re truly sorry about your experience and everything that happened throughout your order. After carefully reading your message and reviewing the situation, it’s clear that our service wasn’t at the level we aim to provide—and we fully acknowledge that.
From the confusion around the flat-rate shipping to the delay in our response and the condition in which you received your beanie, this is not the standard we strive for. The way your case was handled is not normal and absolutely not acceptable by our internal standards. We’ve since worked hard to address the gaps in our customer service to ensure this kind of situation doesn’t happen again.
What really stood out to us is your attitude throughout the exchange. Despite your disappointment, you remained respectful and constructive in your tone—and that’s something we deeply value and want to highlight. Your fair message helps us see clearly where we need to improve, and we’re genuinely grateful for it.
We know we’ve made mistakes, and we’re committed to doing better. Our goal is to provide a service that reflects our values—transparent, fair, and respectful of our customers’ expectations.
Thank you again for taking the time to share your experience.
The UNIVERSAL SURPLUS team
Charges 30€ for two day delivery (no…
Charges 30€ for two day delivery (no other option available) takes almost 2 weeks to delivery it. I complain to customer service and get a sassy response. Never experienced anything like it.
17 juli 2024
Review zonder uitnodiging
Antwoord van UNIVERSAL SURPLUS
Hello Jones,
We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We understand your frustration, especially given the delivery fee and the unexpected delay.
Please know that we’re actively working on improving our shipping options to make them not only more reliable but also more affordable, as we want every part of the experience to meet your expectations.
Don’t hesitate to come back to us so we can look into this more closely and do our best to make things right.
Thank you for your patience and for bringing this to our attention.
The UNIVERSAL SURPLUS Team
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