They don’t send your full order then his dad who barely speaks English will give you a run around that you can’t understand and never reply to emails for missing items .
Vape In The Box
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Lees wat reviewers zeggen
The two reasons why this company is great is because of the extremely low cost products and low minimum orders. Months ago their customer service was not the best but recently they have fixed their re... Toon meer
So far not happy with my service. Unfortunately I’m going to have to echo a lot of the negative reviews. Ordered on a Thursday and now it’s the following Tuesday. Received no shipping information as o... Toon meer
This is my third or fourth order. The products are fine; but, the customer service is not. I was sent wrong invoice information for my order over a week ago; after paying for four days shipping costs.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vape in the Box is a smoke and vape wholesale supply B2B company online. As a wholesale vaping supply company our unique position in the wholesale market online is forged with strong direct ties to suppliers which allows us to supply retail smoke and v...
Contactgegevens
1448 W Rosecrans Ave, Gardena, CA 90249, 90249, Gardena, Verenigde Staten
- +1-424-233-0213
- sales@vapeinthebox.com
- vapeinthebox.com
Mensen keken ook naar
good price good people good service
24 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Thank you so much for taking the time to write your opinion on us! At Vape in the Box, we strive to satisfy our customers with every experience they have with us. I encourage you to visit our website frequently for flash sales and new arrivals!
Could improve costumer support
Awful customer support. Didn't answer emails for days and took over a week for the order to be sent out.
Update: After placing another order I was responded to way quicker by customer support. Turnaround time was way better. However professionality in email responses could improve.
24 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
I am very sorry you had a negative experience with us in the past. We have restructured our services and supply chains to better serve our highly valued customers such as yourself. If there is any chance we can recover your loyalty and improve your rating of our services to a more positive one please let us know. We are here for you.
Amazing customer service
Amazing customer service, and unbelievable prices, a pleasure doing business with you.
24 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Thanks brother! Let's keep doing business together :)
THE WORST CUSTOMER SERVICE!
THE WORST CUSTOMER SERVICE!! Buyers beware
24 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
I am very sorry for your negative experience with us. I will have a customer support rep reach out to you as soon as possible regarding your concerns. Hope we can earn your business back.
Excellent service
Excellent service. They go way above and beyond. Very nice people. Highly recommended
23 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Thank you so very much Roxanne! You have been a very great customer as well. Hope business is going great. :)
missing products,bad customer service
missing products,bad customer service, a mess of company
22 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
I am sorry you had a negative experience with us. If there is anyway we can make it up to you please feel free to reach out. We have grown a lot in the few short months we have been in business. We really appreciate you also taking the time to review us. Hopefully, we can change your mind about us in the future.
Antwoord van Vape In The Box
Thank you for the support! Love doing business with you all at Lotus. :)
Antwoord van Vape In The Box
Thanks a lot Dominik! Looking forward to doing more good business in the future!
Fast shipping
Fast shipping, Excellent customer service , good for my business
22 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Thank you Jose! That's all we're trying to do for everyone. We appreciate your business 100%.
Poor Customer Service
Package was damaged and returned to sender. I understand things happen and was not in a rush to receive the order. My emails were unreplied to so I finally called to ask when the package would be re-sent. Was told it was already re-sent so I asked for tracking information and none was provided. Called back and was told my package would be sent out that day, after I was previously told it had already gone out. My subsequent calls were ignored so I sent an email threatening to file a chargeback with my credit card company if I was not provided with the tracking information. Shortly after the email was sent a refund was provided immediately. Customer service was disappointing!
21 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
We apologise for any and all customer service issues from the past! We have been working very diligently to correct some of the unfortunate mishaps we faced as a startup business.
We thank you for taking the time to share with us your experience. If there is any way you can give us another opportunity to change your mi d about us please reach out. We are here if you need.
Every order I placed with this company…
Every order I placed with this company had shortages. Customer service is non existent. I have been trying for over 2 months to resolve issues with these guys, and have gotten nowhere.
21 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Archibald. I am very sorry you have been experiencing complications regarding your shipments. We did have a few bumps in the road as you know due to the shipment of hazardous goods across waters.
I emailed you just a bit ago regarding a new shipment we sent out of Friday. I hope we can work together to improve our relationship and trust.
Let us know anyway we can turn this 2 star review around and deliver on our mission and promise.
Great Prices and Great Service
Company is awesome, only complaint is sometimes takes awhile to get order shipped out besides that amazing!
21 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
We apologize for the delayed shipping at times but are happy to hear that it hasn't changed your opinion of us on the work we do! Thank you for your support!
Overpriced inferior products that…
Overpriced inferior products that didn't even work. Screw this place!
21 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
I apologize but the products we provide our customers are VERY well priced which is why most of our customers keep coming back to us. It is our MISSION to provide the best price and we also have been improving our services to match!
If you would like to provide your 4 digit order number (#0000) we can have a customer support guru help you get what you are looking for at the best price we can offer.
Thank you for taking the time to review. More insight into your issue would be appreciated. :)
All around Epic!
Awesome merchandise, amazing prices, actually replied when I asked em a question!
& the ONLY SITE that honored there free shipping deal after finding out I was in Alaska!
For sure, 5 stars! 😎
21 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Thank you so much for your order Josiah! We do the best we can, and the encouragement goes a long way!
Slowwww shipping
21 mei 2018
Review zonder uitnodiging
Antwoord van Vape In The Box
Happy to make up for that! If you would like to give us another chance, we would love to try and meet your expectation. Let us know. :)
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