Free and relatively fast delivery is great. However, products are generally shit, it's like a temu quality. The garden bed I ordered is made of super thin metal, easily bendable by a 6 year old using... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I've ordered a coffee table, according to the website should be delivered within 4-6 days. 10 days later still nothing. Contacted the terrible customer service -some badly translated chat, where you b... Toon meer
Bedrijf heeft geantwoord
I ordered a plastic shoe shell and was pleasantly surprised by how quickly it arrived. I initially expected lower quality, but the product turned out to be very well-made with strong and solid cons... Toon meer
Bedrijf heeft geantwoord
Красив, удобен, практичен ъглов рафт. Напълно съвпада с местоположение си вкъщи. Естетичен и ненатраплив във вътрешния интериор на стаята. vidaXL е добро място за пазаруване онлайн. Бърза и безпробле... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Contactgegevens
Nederland
- webservice@vidaxl.bg
- vidaxl.bg
3,5
Gemiddeld
519 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mensen keken ook naar
Adds a touch of beauty to the garden
Adds a touch of beauty to the garden, especially when you also plant climbing flowers.
11 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hallo,
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen!
Het is ons doel om hoogwaardige producten te leveren tegen betaalbare prijzen.
We kijken ernaar uit u snel weer te zien.
Met vriendelijke groet,
Mina - vidaXL Team
The third star for this review is only…
The third star for this review is only because the other items of the dresser, that I purchased, seemed to be of decent quality.
The parcel didn’t contain any hinges for the dresser’s doors. Just like that- no hinges were sent.
But the funnier part of the situation is that the hinges are specific and I can’t just buy them in my country (I tried).
I had to send a complaint with a request hinges to be sent.
Generally, I’m a costumer of VidaXl and I may continue... not sure yet.
7 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello Vyara,
Thank you for your review!
We are sorry that the product had missing parts, but we are here for you.
We tried to contact you by phone, but unfortunately the phone call failed, which is why we ask you to check the email address used in the order, as we have contacted you in order to resolve any inconvenience you may have encountered.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Super Clever and Satisfying
1 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for taking the time to share your experience with us!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Excellent customer service
Excellent customer service! You can rely on having your problems solved
10 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Hello,
Thank you for taking the time to share your experience with us!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
On 07.01.2025
On 07.01.2025. I ordered the following product from you: vidaXL Room divider, bamboo, white, 250x165 cm - 131.99lv.
Order number: 0035000265263
Since I was pregnant and was about to give birth at any moment, the divider arrived while I was already in the hospital. My mother accepted the order without opening it. I did not have the time and opportunity to test the product. Only yesterday I had the opportunity to unpack the goods and what was my surprise and bewilderment?.... I think you are a serious site, I have ordered from you before, but in this case, I was extremely disappointed with the purchase, which is not cheap at all. We needed this product for an office, to separate a small corner, i.e. the office will be visited by many people and there is no way to put this "thing" because it is rediculous. As you can see from the attached photos on email I sent to you, the product is defective, visibly of poor quality and does not look at all like the way it is presented in the photos on your site.
Since I think, or at least I thought until now, that you are a serious site, I did not check the product earlier and 14 days have passed since the purchase, but still, if you really care about your name, I think you should accept this "thing" back and refund me the money. If you do not want to refund me the amount, at least compensate me and replace this with another product from your site (which I hope will be of better quality).
Please contact me at tel. 00359896 864 037 to clarify what we could do in this case?
I follow you on all social networks, I hope for a reaction from you, I would not like to leave a negative comment, but I can't close my eyes, because this is not right and correct and as a consumer I can't just ignore that I paid 131.99 leva for this product wich is unusable.
I hope for some feedback from you.
Monica Deneva
8 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Monika,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
Always helpful and cooperative
Always helpful and cooperative! Polite and kind! I would suggest only test,before paying.
Thank you for the wonderful products!
4 februari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Reliable seller and great products
I am very happy with the purchase. It was delivered very fast and the quality of the product is superb.
24 november 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
The package had visibly damaged…
The package had visibly damaged packaging and product damage.
2 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Dimitar,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
The delivery was fast but the products…
The delivery was fast but the products were low quality, everything was falling apart when you try to screw it together. Pieces were not matching, good design but awful quality.
9 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Annie,
Thank you for taking the time to answer our call and we are glad that we have found a solution to your satisfaction.
Have a nice day!
Tzveta
vidaXL
Много сме доволни от поставките за компютър
Много сме доволни. Бърза доставка, лесно сглобяване за минути. И поставките за компютър се оказаха качествени и стилни.
7 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Madlen Yoveva!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Antwoord van vidaXL
Здравейте, Евгения Славова!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Плот с дефекти
Плотът, който поръчах дойде с много наранявания. Вероятно получени при лошо съхранение, тъй като това не може да се получи при транспорта.
П.п. Редактирам си ревюто и оценката, тъй като от VidaXL бяха изключително любезни и направиха парична компенсация. Вероятно причината за дефектите е в производителя.
23 december 2024
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми Иван,
Благодаря Ви, че ми дадохте възможност да говоря с Вас по телефона относно вашите притеснения и се надявам, че успяхме да изясним този въпрос.
Дълбоко се извинявам още веднъж за това неприятно преживяване и причиненото ви неудобство. Това определено не е услугата, която целим да предоставим на нашите клиенти.
Ние се ангажираме да подобрим нашите услуги и да спечелим отново Вашето доверие.
Очаквам скоро да говоря с Вас!
с уважение,
Цвета
vidaXL
Antwoord van vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
I"ll never buy that again
I"ll never buy that again. So much parts and so unclear manuals, bad printed pictures.... Thervor, the parts, components and fasteners are the lowest quality I have see any where.
9 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear Mr. Evgeni Toumbov,
Thank you for sharing your opinion with us.
We apologize for the problem you experienced with the product you purchased from us.
vidaXL takes responsibility for these cases and tries to resolve them as soon as possible with the customer's satisfaction in mind.
Unfortunately, we were unable to establish direct contact, as we were unable to find your order and you did not respond to our request for additional information. However, we would like to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg as soon as possible.
Thank you for your understanding and I look forward to your response.
Have a nice day!
Tzveta
vidaXL
Много добро качество и цена!
Много добро качество и цена!
Лесно и бързо обслужване!
3 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Здравейте, Златина Стоянова!
Благодарим ви за поръчката и доверието във vidaXL.
Много сме доволни, че успяхме да отговорим на вашите очаквания и че сте доволни от нашата услуга. Вашето удовлетворение е наш основен приоритет и ние се ангажираме да продължим да ви предоставяме първокласно пазаруване.
Надяваме се да ви посрещнем отново скоро. Ако имате въпроси или притеснения, моля не се колебайте да се свържете с нас.
С уважение,
Jeana - vidaXL
Poor quality at a high price
23 december 2024
Review zonder uitnodiging
Antwoord van vidaXL
Dear Светлана Великова,
Thank you for your feedback.
Thank you for giving us the opportunity to discuss this over the phone.
Please check again whether the order has been placed with us and send us an email with your order number to our email address: feedback@vidaxl.bg
Thank you for your understanding and cooperation.
Have a nice day!
Tzveta
vidaXL
The company is doing great!
14 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Легло
Леглото, което взех, е удобно, но започна да скърца :( няма и месец откакто го взех.
15 januari 2025
Review zonder uitnodiging
Antwoord van vidaXL
Уважаеми Екатерина Попова,
Благодарим Ви за Вашия отзив!
Съжаляваме, че сте разочаровани от нашите продукти.
Свързахме се с Вас директно на Вашия имейл, за да можем да Ви помогнем.
Моля, проверете и папката си със Спам, в случай че е филтриран тук.
Благодаря Ви предварително за съдействието.
Приятен ден!
Цвета
vidaXL
Antwoord van vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana - vidaXL
You have no quality
You have no quality. And how can you not put plugs for the mechanisms for clamping the panels. You put paper stickers on. Are you kidding me, what century do you live in? And this is not a white gloss, what I received is not glossy enough, I don't know who your material supplier is. Overall a complete disaster
18 december 2024
Review zonder uitnodiging
Antwoord van vidaXL
Hello Krasimir,
Thank you for your time and we are glad that we have found a solution to your satisfaction.
Best regards,
Tzveta
vidaXL
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.