Wanted pillows used in Hilton Gatwick.like sleeping on a cloud. Website said the premier suite pillow was nearest but it is not. Harder than expected , comfortable but not sleeping on a cloud . Shame... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve struggled to find decent duvets and pillows in the past, and really wanted to replace our current ones as even they weren’t that old they we falling apart and pillows had become thin. Looked up... Toon meer
Great company, Great prices, Great products. You have split your site to commercial and non commercial . Not great. Best products on commercial site. Why? Been a customer for a long time and have or... Toon meer
I’ve been ordering pillows here for a fair few years after staying at one of the Hilton hotels. Then recently ordered a cotton tablecloth and I couldn’t be happier with the quality. Miles better than... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
With hundreds of years of experience in textiles, we are experts in the textile industry. We’ve built up our business around our heritage, innovation and specialism and that’s why we offer the most comprehensive range of bedding, filled goods, towels and table linen for the hospitality industry and the general public.
Contactgegevens
Darwen House, Walker Park, BB1 2QE, Blackburn, Verenigd Koninkrijk
- +44 1254 589 550
- digital@visionlinens.com
- visionlinens.com
4,1
Goed
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fantastic
First time buying from this company and found the service to be excellent. Great price, products, communication and delivery. Highly recommended!
9 februari 2025
Glad I found this website
I’ve been ordering pillows here for a fair few years after staying at one of the Hilton hotels. Then recently ordered a cotton tablecloth and I couldn’t be happier with the quality. Miles better than purchasing on the high street. Would recommend to anyone buying staples for a new home.
9 februari 2025
Vision Linens for a good night's sleep
I recently purchased 2 pillows from Vision Linens and want to say that the quality of the product is excellent and the company itself was very helpful. I bought a duvet, a mattress topper and pillows on a previous occasion and everything was excellent quality & really really comfortable for a good night's sleep. I highly recommend them.
10 februari 2025
Products great - service satisfactory!
Products great, invoicing etc. good, delayed delivery - stated 2-4 working days, actually 16 days! delivery short on 1 item paid for but not on delivery note - to be delivered after emailing notice of shortage. communicate by email only, the phone number on the website was not working when I tried it, but email response from sales office was swift. Could be better service, but apparently there were snags with their IT system -
thank-you for the response to my review! yes indeed the phone number does work - it didn't when I initially tried it for some reason best known to itself! That said, service is no longer wobbly! - hence the edited review.
24 februari 2025
Antwoord van Vision Linens
Hi Mervyn,
Apologies about the issues with your order. Our usual delivery time is 2-4 working days. We had an issue with your order where it was stuck in the system so didn't reach our warehouse. We're really sorry about that and it should have been noticed sooner.
Which phone number did you ring? Our phone number is 01254 589550 and it definitely works. It's available from 8:45am - 5pm, Monday - Friday.
Best regards,
Vision Linens
Paid next day delivery it was not sent…
Paid next day delivery it was not sent out next day and still not had any confirmation that the order will be arriving why offer next day when you don't send parcels out next day
14 februari 2025
Review zonder uitnodiging
Antwoord van Vision Linens
Hi Sam. Apologies about the issues with next day delivery. However, we are unable to find any order in relation to this as we only have your first name from this review. If you haven't done already, please can you email us at customer.services@visionlinens.com and they'll sort out a refund for your next day charge. Thanks, Vision Linens.
Excellent linens
Excellent linens - just reordered another duvet cover pillowcases and sheets - they are so good - wash well too
13 januari 2025
Great quality
High quality linen ordered lovely pillow cases arrived within a few days
Would recommend this company.
12 januari 2025
Good overall servive
14 januari 2025
Great selection of linen
I love the selection of items on the website. The tablecloth I needed was larger than other sites provide.
I found one for less than half of what I expected to pay .
It was delivered quickly. As soon as I saw it , I ordered another exactly the same .A delighted customer who will return
14 januari 2025
Fine As You Are.I Only Tell The Truth.
11 december 2024
Awful to deal with - don't bother if you're an individual customer
This company have been awful to deal with. I placed an order and they sent me a tracking number with no courier firm details so I couldn't track the order.
When the order didn't arrive, they sent me a screenshot of a tracking screen that claimed to show delivery on a date when I wasn't at home.
When I asked for proof of where the package was left as I couldn't find it in the usual drop off places nor with my neighbours, they sent me a photo of a Brand Alley package being delivered to my home.
And, after 3 weeks, they're only just saying that they will open an investigation and they're refusing to refund me.
3 januari 2025
Review zonder uitnodiging
Antwoord van Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues. The tracking number was a Royal Mail tracking number. The photo we provided was the photo Royal Mail provided on their tracking page.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
Best regards,
Vision Linens
Great pillows..Great price
Great pillows great price quick delivery..I have been using these pillows since staying at a Holiday Inn..And have reordered a few times now.. Thank you Visions..
11 december 2024
Antwoord van Vision Linens
Thanks for feedback Monica, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future. Glad you love the pillows!
Best regards,
Vision Linens
Antwoord van Vision Linens
Thanks for feedback Jules, we really appreciate you taking the time to leave your thoughts and we're thrilled you love what you ordered.
Best regards,
Vision Linens
Disappointing customer service
You have only issued a refund of £13.36 which was for the postage . Not for the table cloth at £22 . I’ve explained this over multiple emails and no one is listening .
I’m still waiting for this to be resolved . I’m still waiting for the tablecloth refund . Please just sort this out so I can stop emailing .
Ordered a table cloth in good time for Christmas. It was soiled when it arrived . Customer services said they would send a replacement when they received the return telling me they would refund the postage I would have to pay to do so . I Sent it guaranteed delivery for the next day but I didn’t receive the replacement until two weeks later .. and after Christmas . Instead of the 274x 178cm tablecloth I received two 100x 100cm cloths . I’m still waiting for a response and still waiting for the postage refund .
11 december 2024
Antwoord van Vision Linens
Thanks for leaving feedback, we really appreciate it. Apologies for the issues and for you receiving an incorrect product.
I can see that our customer services team is currently dealing with this, but I've chased them up for you.
UPDATE: I chased this again for you and I was told that the refund was processed yesterday. Apologies for the delay on this. We attempted to call you recently but received no answer, so if you'd like to give us a ring on 01254589550 then we'll be happy to go over it on the phone. Thanks.
Best regards,
Vision Linens
It’s great product
It’s great product, delivered in time and perfect box 📦. Will continue buying your products. Super recommend.
11 december 2024
Antwoord van Vision Linens
Thanks for feedback Beltriz, we really appreciate you taking the time to leave your thoughts and we look forward to seeing you again in the future.
Best regards,
Vision Linens
Good quality products at a very…
Good quality products at a very reasonable price. Excellent Customer Service who responded super quickly to an issue.
10 november 2024
Antwoord van Vision Linens
Thanks for taking the time to leave some feedback rd, we really appreciate it. We're glad you love our products and customer service and we hope to see you again soon.
Best regards,
Vision Linens
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