Vodien are always so helpful with any issues I have. Was helped today by Eythea who was fantastic in helping me to block spam coming to my domain, and correct an issue with my emails. Highly recommend... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’m very happy with the service provided by EYTHEA. They helped me resolve my email domain issue quickly and efficiently. Their response was fast, professional, and they were very helpful throughout... Toon meer
Bedrijf heeft geantwoord
One of my websites hosted under Vodien was down. I don't understand the reason, but glad that support team, Joseph and Amrutha K Babu, finally got it back up running again. Thank you, Support Team, fo... Toon meer
Bedrijf heeft geantwoord
Website and emails down. Completely locked out of my account overseas, support email is deprecated, chatbot is completely broken, and I cannot reach a human. Need urgent help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contactgegevens
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Kelvin,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Cris from the Vodien support team…
Cris from the Vodien support team helped us to check some website logs and helped us to fix some technical issues very promptly. We have been using Vodien for 10+ years now and are happy with their overall services & support.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Ramann,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
My problem with not receiving emails…
My problem with not receiving emails happens sporadically, but every time it does (3 to 4 times a week), a Vodien representative can fix the issue.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Phillip,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
5 Stars rating Agent
Great and knowledageable Julita n very patient and helpful to get all things resolved. Recommend for best agent for the month
10 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Anthony,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Re service ref 1-26346683 support by…
Re service ref 1-26346683 support by Gedeon. Thank you for excellent assistance to recover a copy invoice for domain renewal. Gedeon was most helpful and friendly in working through my request resulting in copy invoice being duly received and matter was solved John Phillips Adelaide South Australia
6 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi John,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Exemplary Support for my Email Hosting
I had a complex requirement for resetting my email services across multiple devices. The Vodien representative (Jaynnie) was highly professional, knowledgeable and patient in working through the solution for me. My issue was resolved through one call.
Excellent communication and service. Highly recommended.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Jeremy,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
My site under massive bot attacks
My site under massive bot attacks, Vodien helped adjust my DNS settings immediately to allow further protection. Excellent customer service and knowledge.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Jean,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
domain suspended
Jane has been most understanding and assisted me in one interaction
7 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Valerie,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
I have had my domains hosted on Vodien…
I have had my domains hosted on Vodien since my company started in 2014, and so far, they have had reasonable pricings and prompt responses to support. Greatly appreciate the service they provide! Happy National Day!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Michelle,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you've trusted Vodien with your domains since 2014. It's wonderful to know that you've found our pricing reasonable and our support team responsive over the years.
Providing reliable services and timely assistance is what we strive for, and we're grateful to have been part of your journey for so many years.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Julita helped me to resolve my email…
Julita helped me to resolve my email access issue in just one interaction guiding step by step of the way with patience and check-in to see all is working well before ending of the conversation. Thanks!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Julita. It's wonderful to know that she was able to resolve your email access issue in a single interaction while patiently guiding you through each step of the process.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Fu Wen,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
The response on chat was really fast
The response on chat was really fast. The texting went fluently. Conversation went quick to the point. I felt taken seriously.
1 augustus 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi George,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The best support from Vodien, FAZAL
I have been going crazy with an email full backup that cannot be completed. After struggling for more than a night. God sent me Fazal! He not only answered all the questions, but he actually resolved all the issues for me. He even completed a manual backup for me, so I don't have to wait for hours. Thank you, Fazal! You are THE BEST at Vodien.
29 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Kesmond,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
very helpful and appreciated your time…
very helpful and appreciated your time cause giving me some information that really helping.
29 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Hong,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Kudos to the service team of Vodien and…
Kudos to the service team of Vodien and Gedeon the service advisor with such excellent service and product knowledge. Keep up the good standard 👍👍👍
27 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Henry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
My experience in the chat with Glezyl…
My experience in the chat with Glezyl was excellent and we found a solution to the issue I was having. Very courteous and patient as well as knowledgeable. I had a previous interaction over the phone that was less successful so this was very pleasing
29 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Betty,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Glezyl. It's wonderful to know that they were able to help you find a solution to your issue while providing courteous, patient, and knowledgeable support throughout the chat.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Most frustrating experience
We joined Vodien in July 2025 after a distressing experience with their related company, Crazy Domains. We had used Crazy Domains for over ten years to host our multiple websites and email accounts.
After their email server failed for our busy business, a Crazy Domains representative recommended we move to Microsoft 365 for email. I agreed, and Vodien took over the account, with us signing a one-year contract. We later discovered Vodien is an authorised Microsoft reseller, and their pricing was considerably higher than buying directly from Microsoft.
The problems began with small issues: some system-generated emails were not arriving at our new Microsoft 365 accounts. Because Vodien controlled the admin side of the account, we could not set up email forwarding or auto-replies ourselves — everything had to go through them by phone or email, and the service was very poor.
Eventually I insisted they hand the admin role over to me so we could investigate. They did, but then advised they would no longer provide any technical support. That was acceptable to me — until I discovered we still could not add new staff email accounts without going through Vodien, as the licences remained under their control as reseller. They refused all technical assistance.
On Microsoft's advice, we had to purchase our own Microsoft 365 account. Vodien refused to help migrate our email data. In February 2026, halfway through our licence period, we notified Vodien to cancel our account, ending our relationship. We were told the remaining licence fee would be refunded. It was not.
A few days ago, they took a couple of thousand dollars from our PayPal account for an "auto-renewal", despite our account having been cancelled in February 2026. A Vodien salesperson then rang to ask whether we would renew. Of course I said no. They have still not responded to our refund request.
In my experience, Crazy Domains and Vodien offer the worst customer support I have dealt with, and their business practices fall well short of what is acceptable in Australia. I would strongly advise against buying anything from them.
***********************************************
After the above review went to public, the company contacted me with very apologetic attitude. They do. They sound kind and polite but they mislead. Then they emailed me below missing the points (i.e. taking money on cancelled account; auto-renew was turned off last year; no invoice was delivered to us etc.) and refusing the refund.
******************************************
Dear Ben,
Good day!
I hope this email finds you well.
My name is Cathy, and I am one of the Online Experience Specialists. I am reaching out to follow up regarding the Trustpilot review you recently shared concerning your account and cancellation request.
We would like to assist you further and ensure that your concerns are properly reviewed and addressed.
After reviewing your case with our Higher Management Team, we confirmed that Invoice 62733947 was renewed on July 25, 2026. We understand that you are requesting a refund and that your initial cancellation request was related to disabling the Auto-Renewal setting on your account (M12351247).
We acknowledge that your previous tickets (E-475693 and OEML-3147633) were closed last February 2026, and we sincerely apologize for any inconvenience this may have caused.
We would also like to set the proper expectation that the Microsoft 365 Business Standard subscription is a non-refundable third-party product, in accordance with Vodien’s Terms of Service.
However, we have referred your request for further review with our Higher Management Team, and as a one-time goodwill gesture, your request has been approved for an alternative resolution.
We can offer a Member Credit to your Vodien account equivalent to the eligible amount. Please note that Member Credit is an account credit applied to your Vodien account, which can be used to offset future eligible invoices or service purchases. It is not a direct cash refund.
This offer is provided as a one-time goodwill gesture and does not constitute an admission of liability on the part of Vodien or its affiliates.
Please let us know if you would like to accept this resolution so we can proceed with processing the Member Credit for your account. If you do not wish to proceed with this option, kindly confirm your decision so we can update our records accordingly and proceed with the refund back to PayPal.
Thank you for your understanding and cooperation. We appreciate the opportunity to review your concerns and work towards a suitable resolution.
If you require any further assistance, please do not hesitate to contact us at +1300 210 210 or via our 24/7 live chat support.
Kind Regards,
28 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hello Ben,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with Vodien and understand how frustrating it must have been to encounter challenges throughout your email migration, account management, and cancellation process.
We acknowledge your concerns regarding the level of support provided, the Microsoft 365 reseller arrangement, and the issues you experienced with account control, technical assistance, and billing. This is not the level of service we aim to provide, and we take your feedback seriously as it helps us identify areas where we can improve.
We would appreciate the opportunity to review your situation in more detail and investigate the concerns you have raised. Please reach out to us at reviews@vodien.com with your account details so we can verify the account, review the history, and follow up accordingly.
Your feedback is important to us, and we appreciate the opportunity to better understand your experience and work towards addressing your concerns.
Kind regards,
Cathy T.
Online Experience Specialist
Recently had my website migrated to a…
Recently had my website migrated to a new server and needed to add some new DNS records. Had problems doing this so called Vodien support. Spoke with Gedeon (I-26228411). Explained my problem, Gedeon quickly confirmed I was trying to add the information via domain level but needed to do this through Cpanel. Gedeon talked me through the path to find the information within cPanel. He also noticed another setting was missing and added for me as will as helping with login details. Issued resolved very quickly.
28 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Michael,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Gedeon. It's great to know that he was able to quickly identify the cause of the DNS issue following your website migration, guide you through the correct cPanel settings, and assist with the additional configuration and login details needed to resolve the issue promptly.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Jane is exceptional in her service and…
Jane is exceptional in her service and really did her best to resolve my issue for me.
24 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Jieming,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.