Vodien are always so helpful with any issues I have. Was helped today by Eythea who was fantastic in helping me to block spam coming to my domain, and correct an issue with my emails. Highly recommend... Toon meer
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I’m very happy with the service provided by EYTHEA. They helped me resolve my email domain issue quickly and efficiently. Their response was fast, professional, and they were very helpful throughout... Toon meer
Bedrijf heeft geantwoord
One of my websites hosted under Vodien was down. I don't understand the reason, but glad that support team, Joseph and Amrutha K Babu, finally got it back up running again. Thank you, Support Team, fo... Toon meer
Bedrijf heeft geantwoord
Website and emails down. Completely locked out of my account overseas, support email is deprecated, chatbot is completely broken, and I cannot reach a human. Need urgent help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contactgegevens
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Requested for assistance regarding email deliverability issues
Requested for assistance regarding some matters with FTP configuration and email issues after we migrated to a new custom server. The service respresentative, Jane, handles it professionally and is able to resolve all the issues in one session. Very friendly and patient to see that our problem is resolved. Thank you Jane!
5 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Eugene,
Thank you for taking the time to share your positive experience with Vodien.
We're delighted to hear that Jane was able to assist you with your email deliverability concerns, FTP configuration, and the email issues you encountered following your migration to a new custom server. It's wonderful to know that she was able to resolve all of your concerns in a single session while providing friendly, patient, and professional support.
We'll be sure to share your kind words with Jane, as recognition like yours means a great deal to our team and encourages us to continue delivering exceptional service.
We truly appreciate your trust and look forward to assisting you again whenever you need us.
Thank you for choosing Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Awesome Help fom the Staff.
1 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Steven,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you had such a positive experience with our support team and that their assistance met your expectations.
Providing friendly, knowledgeable, and reliable support is something we strive for every day, so it is truly rewarding to know that our team's efforts made a positive difference to your experience.
Your kind words will be shared with the team, as they serve as great encouragement for us to continue delivering exceptional customer service.
We truly appreciate your support and look forward to assisting you again whenever you need us.
Thank you once again for choosing Vodien.
Kind Regards,
Renan D.
Online Experience Specialist
Great Customer Service Support
I’ve been in contact with several support team members regarding some email issues after a recent plan change. However, Nielmar stood out as truly exceptional. Not only was he very professional and attentive, but he also went above and beyond by providing a detailed, step-by-step guide to help resolve the issue. This level of support was unprecedented compared to previous experiences with similar problems.
1 juli 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Jillian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Ruel was quick to figure out the issue…
Ruel was quick to figure out the issue and apply the fix
30 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
My support agent was super patient with…
My support agent was super patient with my zero knowledge in hosting when I wasn't able to answer simple questions, and took me through step by step and helped with my needs. Thank you!!
29 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Gemma,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
We have been with Vodien many years
We have been with Vodien many years. Support have been excellence especially Mr Gedeon whom he assisted me this morning (I-25905547) with my outlook email settings. He have been very patience with noob like me, and things are rectified in 15 mins. Thanks Vodien for the technical support.
29 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Lee,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you have enjoyed many years with Vodien and that our support team has consistently provided you with excellent service.
It is especially rewarding to know that Gedeon was able to assist you with your Outlook email settings in a patient, professional, and efficient manner. We are pleased that he was able to resolve the issue within 15 minutes and make the process as smooth as possible for you.
We will be sure to share your kind words with Gedeon, who will be delighted to know that his assistance made such a positive impact on your experience.
Thank you once again for your continued trust and loyalty to Vodien. We truly appreciate your support and look forward to assisting you whenever you need us.
Kind Regards,
Renan D.
Online Experience Specialist
Very Good and excellent Service.
Very Good and excellent Service.
29 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Arivu,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane (from Vodien) Made My Day and Weekend
Wow, it is surely a happy weekend to have the excellent service of JANE of VODIEN. She is simply EFFECTIVE and EFFICIENT - to handle my case. I truly THANK YOU, JANE! If there is a 6-star, I would rate you a 6-star Super Office in Customer Service! Vodien should be proud to have you!
27 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Crazy Domains.
Regards,
Cathy T.
Online Experience Specialist
Satisfied customer :) I was having…
Satisfied customer :) I was having issues with website launch and email queries. Merchael was very helpful and knowledgeable and was very patient with all my questions. Glad I chose Vodien. Thank you.
25 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Hawah,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you had such a positive experience with Vodien and that Merchael was able to assist you with your website launch and email queries. It is especially rewarding to know that their knowledge, patience, and helpful approach made the process easier and gave you confidence in choosing Vodien.
We truly appreciate your kind words and will be sure to share your feedback with Merchael. Recognition like yours encourages our team to continue delivering the exceptional support our customers deserve.
We value your trust and look forward to assisting you whenever you need us, and thank you once again for choosing Vodien.
Kind regards,
Renan D.
Online Experience Specialist
I'm so impressed by Angelica of Vodien…
I'm so impressed by Angelica of Vodien technical support team demonstrated her expertise in technical knowledge and skill of solving problems efficiently in one interaction at a time as well as her extraordinary patience with guiding me through steps to ensure the issues were completely solved.
Angelica deserves a high compliment and uplift the customer satisfaction to a higher level for Vodien.
24 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Benny,
Thank you for taking the time to share your wonderful feedback with us.
We are delighted to hear about your positive experience with Angelica. It is especially rewarding to know that her technical expertise, problem-solving skills, and patience helped resolve your concerns efficiently and effectively.
Providing exceptional support is at the heart of what we do, and we are pleased that Angelica was able to guide you through the process and ensure that your issues were fully resolved. Your recognition of her dedication and professionalism is greatly appreciated.
We will be sure to share your kind words with Angelica and the rest of our technical support team. Feedback like yours inspires us to continue delivering the high level of service that our customers deserve.
We truly appreciate your support and look forward to assisting you in the future.
Thank you again for choosing Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Forced upgrade to newer VPS server
We have signed up for 3 years cpanel managed VPS 12 GB 60 GB Disk space NVMe Storage 100GB with remaining 1 year contract. however we was told that our current server needs to be upgraded to newer server- NVME despite current remaining contract was still on NVMe server --sales person pitch was using scare tactics with artificial scarcity (time sensitive) ultimatum that if we do not upgrade to newer server, threats include: "Failure to upgrade may result in degraded user experience, email delivery issues, operational disruptions" and insist that we recontract another 2 years.
23 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the VPS upgrade communication and the concerns raised about the remaining contract period and renewal process.
We understand how frustrating it can be when changes to your service create uncertainty, especially when you still have an active contract. This is not the level of service we aim to provide, and we take your concerns seriously.
We would appreciate the opportunity to review your situation in more detail and assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Anthony,
Thank you for taking the time to share your feedback with us.
We're delighted to hear that you had a positive experience with our service and that you found our team to be patient and helpful. Providing attentive and customer-focused support is something we strive for, and it's wonderful to know that this was reflected in your experience.
Your kind words are greatly appreciated and will be shared with the team.
If you need any further assistance in the future, please don't hesitate to reach out.
Thank you for choosing Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Fast and Stress Free
Easy, no hassle and solved all my problems in a short amount of time
22 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Amanda,
Thank you for taking the time to share your positive experience with us.
We're delighted to hear that your concerns were resolved quickly and without any hassle. Providing efficient and seamless support is what we strive for, and it's wonderful to know that we were able to solve your problems in a short amount of time.
Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering excellent customer service.
Thank you for choosing Vodien. If you need any assistance in the future, we're always here to help.
Kind regards,
Renan D.
Online Experience Specialist
Persistent Downtime, Terrible Support
In the past 30 days, my WordPress websites have been down for 38 times for a total of 22 hours, 59 minutes.
My case ([OEML-3348796] [IEML-1686404]) was escalated and handled by online experience specialist "Cathy T."
Given the repeated downtime, I asked Vodien's technical team to get to the bottom of the root cause, but instead, I received the following response from Cathy:
"I would also like to set the right expectation regarding shared hosting services. Since shared hosting operates on a single server that is used by multiple customers, resources such as CPU, memory, and bandwidth are distributed among all users. Because of this environment, performance and uptime can sometimes be affected by high usage or traffic spikes from other accounts on the same server, which may result in intermittent downtime or slower performance."
In other words, customers of Vodien can expect to endure with downtime or slower performance, as that is part of their service commitment to its customers.
During subsequent downtimes, Cathy tried to shift the blame to Cloudflare, the CDN which I have used for my websites for the past decade and which I have not changed any settings.
I asked in no equivocal terms for a compensation proposal, but instead of getting back to me with a substantive response, Cathy unilaterally closed my ticket because she has not heard back from me (when the ball was squarely in her court).
22 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Keith,
We sincerely apologize for the frustration and inconvenience caused by the repeated downtime incidents and the experience you had while your case was being handled.
We understand your concerns regarding service stability, the communication provided during the investigation, and the handling of your request for compensation. We regret that our responses did not meet your expectations and that the case closure left you feeling that your concerns were not fully addressed.
Your feedback has been taken seriously and shared with the appropriate teams for review. I will also send you an email update to your registered email address on file regarding your concern.
Once again, I sincerely apologize for the inconvenience caused, and we appreciate your patience and understanding.
Kind regards,
Cathy T.
Online Experience Specialist
Do not do it.
Multiple bad experiences, I have had them call my hosting clients directly and try to sell them services around me. Also watch the check out when you renew services they drop in other services and if you miss them, they get added on auto-renew. I have had accounts there for years and hard to transfer all the mail account so stay put but I would never recommend or start a new account with them. Avoid them completely.
21 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your concerns regarding account management, renewal processes, and interactions related to additional service offerings.
We understand how important trust and transparency are, particularly for long-term customers, and we regret that your experience has left you feeling disappointed. The feedback you have shared regarding renewal options, add-on services, and communications with your hosting clients is something we take seriously.
We would appreciate the opportunity to review these concerns further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate the matter thoroughly and better understand the circumstances surrounding your experience.
Your feedback is important to us, and we are committed to continuously improving our processes and customer experience. We hope to have the opportunity to address your concerns directly.
Regards,
Renan D.
Online Experience Specialist
Jane fixed my email issue…
Finally Jane was able to resolve my email issue. This is the third time I contacted Vodien to resolve the email issue. It appeared to be an email routing issue where it was incorrectly set. This should have also been checked previously. Glad Jane was on the ball and found it.
20 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Tony,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Efficient service
(I-25708968)
Gedeon provided excellent support and resolved my issue quickly over a phone call. He was professional, efficient, and made the whole process smooth. Everything was settled within the same day, truly great service!
11 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Wong,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Gedeon was able to provide you with excellent support and resolve your issue quickly over the phone.
It’s great to know that he was professional, efficient, and able to make the entire process smooth for you, with everything being settled within the same day. We truly appreciate your kind words regarding the service experience.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
Great to work with and very helpful…
Great to work with and very helpful with any issues that might arise. Quick to solve those issues too and you're not waiting around too long to get someone to chat to.
13 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Peter,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Avoid Vodien Hosting – Frequent Downtime & Poor Service
I’ve been a Vodien customer for over a decade, and the service has gone from bad to worse.
Frequent Downtime: In just the past six months, I’ve faced major outages on 7 Dec 2025 (E‑435560), 6 Mar 2026 (E‑484049), 18 May 2026, and now 12 Jun 2026 (E‑540868), for already more than 10 hours, and still unresolved.
Each time, I was the one discovering downtime before reporting it — Vodien does not proactively monitor outages. This repeated failure has directly harmed my business operations and SEO visibility. My website is my lifeline, and I depend entirely on it to draw clients.
Customer Service Problems: Vodien has contradicted itself on whether my plan included a dedicated IP, even when I produced email evidence and archived proof from their own website. Their invoices lacked detail, making it impossible to prove features without digging up old records. Support often dismissed issues like delayed emails, which cost me clients.
From Bad to Worse: I made the mistake of upgrading to their business plan after repeated appeals to abandon my legacy HostExpert plan, thinking stability would improve. Instead, frequent downtime began, proving the upgrade only made things worse.
Broken Promises: After the May 18, 2026 outage, Vodien promised to review compensation for SLA breaches. They never followed up.
Conclusion: Vodien charges premium rates but delivers instability, poor monitoring, and dismissive customer service. If your business depends on uptime and reliable support, avoid Vodien.
12 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Skai,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated service interruptions, concerns regarding service stability, communication, support, and the impact these issues may have had on your business operations.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Jane was very helpful and understanding…
Jane was very helpful and understanding when it came to assisting me! Answered my concerns directly which I appreciate! Thank you for your help :)
12 juni 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Melissa,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
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