Vodien are always so helpful with any issues I have. Was helped today by Eythea who was fantastic in helping me to block spam coming to my domain, and correct an issue with my emails. Highly recommend... Toon meer
Bedrijf heeft geantwoord
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I’m very happy with the service provided by EYTHEA. They helped me resolve my email domain issue quickly and efficiently. Their response was fast, professional, and they were very helpful throughout... Toon meer
Bedrijf heeft geantwoord
One of my websites hosted under Vodien was down. I don't understand the reason, but glad that support team, Joseph and Amrutha K Babu, finally got it back up running again. Thank you, Support Team, fo... Toon meer
Bedrijf heeft geantwoord
Website and emails down. Completely locked out of my account overseas, support email is deprecated, chatbot is completely broken, and I cannot reach a human. Need urgent help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contactgegevens
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would give Angelica a thumbs up being…
Would give Angelica a thumbs up being very professional and spent time explaining every single detail.
8 mei 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Straight-Forward Support
The support provided is straight forward and targeted. 1 engagement and the problem is resolved.
Best suited for small company like mine.
28 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Teo,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent customer service!
Customer service knew precisely what was the issue and how to rectify my renewal problems. They even offered me a 10% discount for all the trouble.
1 mei 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great support from the Vodien agent
I would like to commend the Vodien support agent for the excellent assistance provided in resolving my website issue. The agent was prompt, patient, and demonstrated strong technical knowledge throughout the process.
I especially appreciate the responsiveness and professionalism shown, which made the experience smooth and stress-free.
Thank you for the great support it is truly appreciated.
29 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I am happy I got my issue resolved
I am happy I got my issue resolved. The only problem is the waiting time. It took me a very long time to get someone connected. But once connected, they are very helpful.
29 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The cancellation function does not…
The cancellation function does not work.
I attempted to cancel my hosting via the account portal, but the “Delete Business Hosting” button is non-functional. The process prompts you to cancel the service, however the action cannot be completed.
I have raised this with support and provided a Loom video clearly demonstrating the issue. This specific problem has not been addressed.
As a result, I have been unable to cancel the service through the platform and am still seeking a refund for the hosting. This is a core issue that affects the ability to properly cancel, not just in my case but for any customer attempting to do the same.
Path: Account > Business Hosting > Delete Business Hosting
31 maart 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hello Willis,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the cancellation function not working as expected, especially after you have already attempted to cancel the service and provided a Loom video demonstrating the issue.
We understand how frustrating it is to be unable to complete a cancellation through the account portal, particularly when you have followed the correct path (Account > Business Hosting > Delete Business Hosting). This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further, including checking the issue you encountered with the cancellation process. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Service is good and solution is prompt.
Service is good and solution is prompt.
13 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Tham,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Unfortunately I didn't have the…
Unfortunately I didn't have the information on hand that I needed at the time but the agent was very helpful and polite
10 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Milner,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I had extended my domain but after…
I had extended my domain but after expire date after then My email sending was not worked so I ask you resolve this today your technitian try to fix I don't know yet I will try tomorrow but she(Jeanina) will willbe ok after a few hours then I trust her and i will try tomorrow
23 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Yong,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Unexpected billing
On 27 February, I contacted support to request a downgrade, as the hosting cost was over $2,000 per year. I was told this wasn’t possible. I then requested the EPP code to transfer everything away (domain and hosting and emails), making it clear I intended to move off the service.
After confirming that my domain and hosting were being transferred, I was not informed at any point via the support chat that I also needed to separately cancel the account. I assumed that transferring everything would effectively end the service. While I accept that this assumption was incorrect, there was no guidance from support indicating that an additional cancellation step was required.
On 31 March, I was billed again for hosting covering the period 5 April 2026 to April 2027. This charge was applied before the new billing period began. I disputed the charge prior to 5 April and requested a refund for the unused period, but this was declined.
Despite clearly indicating my intention to cancel and no longer use the service, I have been charged over $2,000 for hosting I did not use.
22 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hello Jesse,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the downgrade request, service transfer, and subsequent billing charges applied to your account.
We understand how frustrating it is to be billed for a service you believed had been discontinued, especially after clearly indicating your intention to move your domain, hosting, and email services away. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Excellent
Excellent, rapid response and knew what to do and how to assist me.
20 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent Service
Excellent Service offered by knowledgeable staff.
14 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Kim,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great experience!
Great experience! Just had everything I needed in a single interaction!
14 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Kaiser,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
A complicated problem resolved quickly…
A complicated problem resolved quickly by a competent and courteous technician
13 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Chris,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Their help desk was able to quickly…
Their help desk was able to quickly resolve my DNS issue that was causing email delivery problems
11 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi John,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Slashy is professional, patient and sincerely helpful
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the processes to fix my email pop up error message. After we went through several times she fixed my error message problem. I am very thankful and appreciate her help in resolving my error message problem.
9 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Slashy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Well done job and resolved the problem…
Well done job and resolved the problem in one interaction.
9 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jeanina is so patient and helpful
Jeanina is so patient and helpful. She walked me through the steps to get my email working again. I really appreciate that especially when I’m not so tech savvy.
8 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Problem solved in one interaction
Problem solved in one interaction. No need to deal with endless chatbot before getting to a warm body.
8 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Great and accurate advice to resolve my…
Great and accurate advice to resolve my site issues. 2 thumbs up to Geoff!
7 april 2026
Review zonder uitnodiging
Antwoord van Vodien Internet Solutions Pte Ltd
Hi Kasi,
Thank you for taking the time to share your feedback.
We appreciate your positive comments and are pleased to know that your experience with our service has met your expectations. We remain committed to maintaining a high standard of service for all our customers.
Should you require any assistance in the future, please do not hesitate to contact us.
Thanks for being the best part of Vodien.
Kind regards,
Cathy T.
Online Experience Specialist
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