Volaris Reviews 

Volaris Airlines overcharges during booking with no way to dispute these overcharges except through your credit card. In my example, CBX is a ticket to walk across the bridge from the San Diego side to the Tijuana side of the TIJ airport. CBX costs $49 but I was charged $72. I have wasted almost an hour trying to get ahold of them but keep getting directed to a bot that says it is not trained in refunds.

Pésimo servicio, vuelo retrasado casi cinco horas y nadie nos podía dar una explicación de porque, última vez que vuelo con esta aerolínea

Pagas para una maleta de carga y te cobran al montar al avión porque no la chequeaste, y no está explicado en ningún lado.
Robo total

Volaris broke my suitcase three months ago, and despite over 75 emails back and forth, I still have not been reimbursed. Customer service repeatedly telling me they have processed it, when I asked for tracking details for my bank they stopped responding altogether. There has been no resolution, no accountability, and no follow-up. I have never been treated so poorly by an airline for something that was their fault!!!
This has been one of the most frustrating customer service experiences I’ve ever had. If something goes wrong with your luggage, be prepared to spend months chasing them with no result. I would not recommend Volaris to anyone.

Como todos dicen siempre es un problema con los vuelos desde retrasos, cambios en los horarios, sobre venta y hasta cambios de salas ya estando ahí sin avisar, la ultima vez me rompieron mi maleta y me estuve peleando con ellos para que se hicieran responsables.. me dieron un baucher por una cantidad super significativa y aparte con vencimiento de un mes. fatal.

I hate them delays stupid baggage rules you will save money and time not flying with them. The worst airline ever. It should be zero stars.

En mi opinión, incluso me parece MALO EL TRATO en su call center. Justo hoy, a las 12:35 horas, recibí una llamada de un número 5532975370, donde me atendió una mujer que se identificó como trabajadora del grupo Volaris, preguntó si deseaba acceder a un crédito con la empresa Volaris. Al decirle que NO ESTABA INTERESADA y que por favor no me estuvieran llamando, la persona se molestó y me dijo de mala gana: PUES PARA LEA LOS AVISOS DE PRIVACIDAD PARA QUE NO TE ESTÉN MOLESTANDO Y ENSEGUIDA ME COLGÓ EL TELÉFONO... O sea no veo la necesidad de tener que estar lidiando con esos PÉSIMOS TRATOS, DE UN SERVICIO QUE NI PEDÍ

really bad costomer support. the worst!

Their app simply didnt let me check in even tho i had no luggage to check in, so i had to go to the counter. A racist lady first refused to serve me at all. Then another young one helped me after begging. She said: We have no spots for you you have to hope there are enough spots on the plane i will put you on "Standby". I said: How is that even possible, are you overselling tickets? That is not ok. They said: You agreed to our terms. I was "lucky" enough to fly as they said id have to wait for tomorrow if i cant fly even tho I explained them I have a connecting flight. I am currently thinking of suing them.

DO NOT FLY WITH THEM UNDER NO CIRCUMSTANCES THAT WAS MY FIRST AND LAST FLIGHT WITH THEM

We arrived four hours early to ensure we would be on time, yet we have already waited over two hours due to severe line backups. Three completely full lines of passengers were forced to wait while last-minute flight passengers were prioritized instead. This is unacceptable. At the very least, clear communication should be provided such as displaying a notice on the screens informing passengers that these lines are being paused to service others.

I booked a flight from Cancun back to Washington D.C over the holiday break and for an undisclosed reason, the airline (Volaris) canceled our return tickets the day before our flight home from Cancun without telling us! We did not find out until we arrived at the airport to print boarding passes. We were going to be stranded at the Mexican airport unless we purchased new one way tickets home. I reached out to Volaris for a refund, no response from any of their platforms (none of which included a phone number). Do not ever fly Volaris unless you are willing to be stranded in a foreign country.

I had always encounter problems with Volaris but this time was not acceptable, and the only reason I fly with them is because other airlines don't fly to certain location, they need to rearrange their entire company, customer service it is pathetic, they don't understand English and they speak Spanish with an accent of their own south american country which is you speak the real spanish castilian you can't understand their slangs and word that don't exist in the dictionary and they expect you understand it, I can write a book on all the bad things I had experience with them, so I just live it like this, If a true Director, GM or supervisor would like to speak with me I do welcome a call, you need to have a phone number that can be a human responding, your virtual texting it is outdated and does not respond like other companies do.

What can I say that hasn’t already been said here? Honestly the absolute worst airline. I could write multiple horror stories here but what good would it do. They care absolutely zero for their customers.

This was one of the worst customer service experiences I have ever had, and sadly it involved my elderly grandmother traveling alone.

We paid extra for the “Volaris Is With You” service specifically so my grandmother would be assisted and treated with care while traveling by herself. Instead, from the moment we checked in, the agent assisting us—Linda—was extremely rude, condescending, and disrespectful.

She handed me paperwork to fill out and while I was completing it, she abruptly cut me off and said—very rudely—that she was going to use the restroom. When she returned, instead of giving me all the forms at once (which I could have filled out while she was gone), she gave me another form, wasting time and creating unnecessary confusion.

Then, without explaining anything to me, she walked away and began questioning my grandmother directly. The way she spoke to her was humiliating—talking down to her as if she were incapable or unintelligent. My grandmother repeatedly answered where she was going (her hometown), and Linda kept saying “no” and repeating the question in a dismissive tone. I finally had to step in and clarify, “Grandma, where are you landing?”—and only then did Linda accept the answer.

She continued interrogating my grandmother about who was dropping her off and picking her up. Even after my grandmother gave clear names, Linda aggressively questioned her simply because the names were similar, implying she was wrong—when she wasn’t.

My grandmother is elderly, but she is mentally sharp, independent, and fully capable. The way she was treated was completely uncalled for, disrespectful, and frankly disgusting. Because of how bad this interaction became, I started recording—it was that embarrassing and inappropriate. I am more than willing to share the footage to show exactly how Linda treated my grandmother.

Volaris staff often act as if they are above customers, as if passengers have to beg or “kiss up” just to receive the services they already paid for. This power imbalance is unacceptable, especially when dealing with elderly travelers who deserve patience and dignity.

I am still waiting for the day I receive even decent service from Volaris. This experience was shameful, and Volaris should be embarrassed that this is how their employees treat paying customers—especially vulnerable ones.

The app did not work to check in one of us so each way, we were stuck in the back with non-reclining seats. Also, even though we booked the trip through Expedia and paid for bags one way, somehow we didn't have bags paid for. They charged us $168 and 180 for checking bags!

perdí mi vuelo por culpa de Volaris. y no quisieron ser responsables. zero compensacion

Add me to the one star reviews. Volaris is horrible. I have flow it several times with a so/so experience. I pay the exorbitant up charges for the "best" seats. The planes are dirty, the service poor, "first class" gets a bag of chips and a soda.

When checking in this time, it was not clear whether or not our pre-paid luggage was included. I checked for two pages and ended up paying an additional $309.00 (154.50 per bag!!!). Only after paying did I see that I already had one bag per reservation. There was no way to cancel or reverse the charge on-line. The airport staff could not do anything about the charges either. I was directed to calling 855-865-2747. That turned out to be an automated system with no support for refunds.

Finally got on an online chat. Responses came about every half hour. After several hours, I was informed that Volaris does not provide refunds for essentially any reason. $309 for nothing.

Yes, Volaris really is as bad as all the reviewers say. I'll find another way to get to Loreto next time.

Si pudiera poner cero estrellas, lo haría. El día de hoy tenía mi vuelo de regreso de San Pedro Sula, Honduras hacia Miami, en el que traía a mi mascota de regreso. Hace dos semanas había viajado de Miami hacia dicha ciudad sin problema, al regresar dos agentes de la aerolínea me dijeron que no podía abordar con mi mascota ya que era muy grande para el compartimiento en donde la llevaba(aclaro es que sería mi 3era vez viajando con la misma mascota en el mismo contenedor). Adicional, había viajado desde Estados Unidos con el, y al regresar comenzaron los problemas. Lastimosamente estas personas tienen tanto miedo a ser despedidos o que se yo que el servicio al cliente les importa un comino. Experiencia terrible, no vuelvo a viajar con esta aerolínea. Evitense el dolor de cabeza y no les crean a sus políticas de mascotas a bordo. Incluso el muchacho me dijo que sería “crueldad animal” someterlo a que fuera acostadito, dormidito en un vuelo de 1:50mins, en el que ya había venido hace dos semanas, acusándome de algo que considero una ofensa ya que jamás sometería a mi perro a algo que lo lastimaría.

VOLARIS IS A DISGUSTING, GREEDY SCAM – DO NOT FLY WITH THESE THIEVES!
Volaris is absolute trash. They lured me in with a cheap ticket and then ROBBED me at the gate: $111 dollars for my normal backpack that I’ve carried on from Mexico City to Cozumel. $111 dollars! For a backpack! These money-hungry vultures hide behind their ridiculous “personal item” size rules (14x18x8 inches – good luck fitting anything useful) and then ambush you when you’re trapped at the gate with no options but to pay or miss your flight.
The staff? Vile. This woman named Grace and some guy named Ramiro were straight-up nasty, dripping with passive-aggressive sarcasm, eye-rolling, smirking, and talking to me like I was dirt beneath their shoes. Zero professionalism, zero empathy – just pure contempt for the customers they’re supposed to serve. The entire check-in area was a chaotic mess: no lines, no order, no consistency, just a bunch of angry passengers getting fleeced left and right while these rude employees acted like they were doing us a favor.
Volaris isn’t an airline – it’s a predatory scam operation designed to squeeze every last dollar out of you with hidden fees, surprise charges, and outright extortion. They treat people like garbage, their staff are trained to be hostile, and the whole company reeks of corruption and greed.
I will NEVER fly Volaris again, and I will tell everyone I know to stay the hell away from these crooks. Save your money, save your sanity, and fly with literally ANY other airline. Volaris deserves to go out of business for the way they abuse and rip off passengers. Worst. Airline. Ever. Burn in hell, Volaris.

Hvis jeg kunne give mere end 5 stjerner havde jeg gjort det! Vi kom for sent til lufthavnen (AIFA - Mexico City), 45 minutter før vores fly. Personalet i skranken spottede os med det samme og hjalp os med hurtigt check in og security. De var smilende og forstående og vi nåede vores fly. Tak Volaris😊