Volaris Reviews 

I purchased a “basic” ticket from Volaris in December that included a carry-on bag. The receipt I received from Volaris clearly states this. Then I get my boarding pass and it says I don’t have a carry-on bag included. Apparently Volaris updated their baggage policy at the end of November but this information wasn’t updated on their website or on my receipt. I called customer service and they said there is nothing they could do with my boarding pass and that I have to accept their updated policies even though I have documentation stating the services I paid.

Viajé el 24 de diciembre con mi perrita como emotional support animal. Antes del viaje hice todo correctamente:
llamé a Volaris, pregunté específicamente sobre los requisitos, llené su formulario online y obtuve el health certificate con una veterinaria especializada en viajes internacionales en San Diego.

Al llegar al aeropuerto me informaron, por primera vez, que existe una “nueva regla” (según ellos desde hace 6 meses) que limita el tamaño del perro a máximo 25 cm de largo para viajar en cabina — regla que jamás me mencionaron previamente.

En ese momento me dejaron sin opciones reales: o cambiaba el vuelo para el día siguiente (25 de diciembre) o debía enviar a mi perrita en bodega. Además tuve que comprar una transportadora carísima dentro del aeropuerto (4,000 MXN) y pagar cargos adicionales, cuando de haber sabido este cambio la habría adquirido con anticipación y habría organizado todo de otra forma.

Lo más grave no es solo el gasto, sino el estrés y la angustia innecesaria a la que me sometieron, especialmente en una fecha tan sensible.

Las aerolíneas no pueden hacer cambios tan importantes sin avisar a los pasajeros, y mucho menos tratándose del bienestar de los animales. La falta de comunicación y de empatía fue total.

No recomiendo Volaris para viajar con mascotas.

Unprofessional and unorganized. Volaris airlines will cancel or delay your flight last minute and will wait until you arrive to the airport and have checked in already to inform you. They don't give you your money back and you have to invest your money and time to find a solution for your delayed or cancel flight for occurrences such as fog which can be determined a day before and inform travelers ahead of time as well.

The employees lack information and don't offer any kind of solution.

Unfortunately volaris is the only direct option from LA to some parts of Mexico ! Each time they make all the passengers wait in line for over 30min with minimal oxygen before they let you get on the plane! Horrible service … we even paid a premium for our seats only to find out they’re all the same !

Volaris es un fraude de linea aerea! NO VUELEN CON VOLARIS SON UNOS ESTAFADORES!!! ME extraviaron mi maleta y aun y yo tener el comprobante no se hicieron cargo de mis pertenencias! Estan denunciados y se gano el juicio y aunbespero que se encarguen de pagarme por el valir extraviado! LITERALMENTE ME ROBARON MI MALETA Y NO SE HACEN CARGO POR EL MOMENTO Y DESPUES DE GANAR EL JUICIO! PERO AHORA VOY A EMPRENDER OTRA DEMANDA AUN MAS GRAVE Y SERA MAS COSTOSA PARA ELLOS SI NO DAN RESPUESTA PRONTO

Flight was great but everything tech doesn't work, I had to buy on expedia b/c volaris website didn't work. We could check in online on several phones. We couldn't reach customer service on WA it just uses automated bots which are of no use.

One way flight from Guadalajara $120
Suitcase - 110
Carryon $86
You do the math - if you fly with AA of Auromexico - it includes luggage save $100+

Please, I highly recommend allowing the user to leave a zero review

Volaris do not deserve a 1 star, it should be 0 stars

Volaris is, without exaggeration, the worst airline experience I have ever had in my life.

This company somehow manages to sink below the lowest possible standard of customer service. We booked a confirmed ticket, showed up on time, and were coldly informed with zero apology, zero empathy, and zero accountability that Volaris had decided to make the plane smaller and therefore we no longer had a seat. Just like that. No discussion. No remorse. No responsibility.

We were treated like disposable objects, not paying customers.

They kept us waiting for hours, offered no solution, and refused any form of compensation. No hotel. No reimbursement. No taxes refunded. Nothing. We lost money on an Airbnb in Guatemala, a rental car, restaurant reservations, and then had to buy a last-minute ticket with another airline at an outrageous price , all because of their decision.

What made this even worse was the attitude of the staff. Rude. Dismissive. Cold. Not a single apology. Not a single acknowledgment that they had caused real financial and emotional damage. It genuinely felt like the company culture is built around not caring and avoiding responsibility at all costs.

Flying with Volaris is a gamble where the house always wins and the customer always loses. If you value your time, your money, or basic human decency, do not fly this airline. This was not just incompetence . it was indifference, disrespect, and complete disregard for customers.

I would not recommend Volaris to my worst enemy.

Porfavor nunca pero nunca viajen x volaris, pierdes los vuelos, cambian horarios y fechas, y no te reponen nada absolutamente nada, lo barato sale caro, cuando ya pagaste hospedaje, renta de carro, entrada a los parques o eventos especiales no les importa te mandan a vuelos dos días después o te quieren reembolsar lo q pagaste para q busques otro vuelos, los vuelos se retrasar horas cuando por suerte lo tomas, de verdad, nunca compren vuelos por volaris

Calificar con 1 es demasiado. Por cumplir un deseo de cumpleaños de llevar al sobrino a Cancún, Volaris me rebajó poco más de $6000 de manera improcedente y estoy haciendo un reclamo legal para la devolución del dinero. Citan un email que da respuestas automáticas, las llamadas por teléfono se cortan, el chat bot inservible (responde que no entiende), App con errores constantes. Una verdadera vulgaridad. No sea tonto, no compre en Volaris.

Absolute nightmare – Stay away from Volaris!
I am beyond frustrated with my experience on flight Y4 3519 from Queretaro (QRO) to Cancun (CUN). What was supposed to be a simple trip turned into a 11-hour delay nightmare.
Here is why you should avoid this airline:
• Incompetent & Rude Ground Staff: The staff at the airport were incredibly unfriendly and unhelpful. Instead of providing solutions, they gave us nothing but "stupid" and dismissive answers.
• False Excuses: They are claiming the delay is due to "bad weather" to avoid responsibility, which is simply not true. It is a clear tactic to deny passengers the compensation they are legally entitled to.
• Zero Support: During the entire 11-hour wait, we were provided with no food and no water.
• Financial Loss: Because of this massive delay, we have missed our hotel booking and our ferry connection. Volaris shows zero empathy for the logistical and financial mess they’ve caused.
The lack of professionalism and basic humanity from the staff is shocking. Do yourself a favor and book with any other airline. Volaris does not care about its customers at all!

Flight was ok. But the airline broke the telescoping handle of my rolling duffle bag. I complained at airport. They are only giving me $30 airline credit good for 6 months. But I have never flown with them before and won't in near future. It will cost about $50 to send in for repair in USA and I have 5.5 months of overseas travel till then.

AVOID VOLARIS AT ALL COSTS! Worst airline experience I have ever had!

They canceled multiple flights and then effectively made it impossible to get a refund, even though we paid for their highest-end “fully refundable” tickets and bought travel insurance. Their customer service is a complete failure. You cannot reach anyone who can actually help. When someone does pick up, they hang up, transfer you into a dead end, or the system disconnects the call. It feels intentionally designed to wear you down until you give up.

Because of their cancellations and zero support, we had to buy new last-minute tickets to a different airport in order to get home. We are still owed a refund for flights they canceled, and Volaris is refusing to take responsibility. Save yourself the stress, time, and money. Do not fly this airline. Pay a little more and fly with a real airline with real support!

Je ne parle pas espagnol et peu anglais
J’ai 66 ans
Je voyage seule
Volaris m’a fait louper mon vol : un seul affichage pour 2 vols vers Guadalajara dont le mien pour New York avec une seule salle d’attente sala 19
Puis explications ORALES toutes en espagnol pour mon vol GÂTÉ 16 où je ne me suis pas rendue
J’ai demandé sans cesse Guadalajara en sala 19 et on me répondait oui de la tête.
Quand après 3/4 d’heure dans la file d’attente pour embarquer mon tour est arrivé, on m’a juste « jeté » « pas le bon vol ». Sans aucune explication.
Ne m’ont apporté AUCUNE assistance aucune attention aucun respect. Limite se sont moqués de moi
J’ai dormi la nuit dans l’aéroport pour prendre un autre vol avec une autre compagnie
Ont perdu mon bagage qui avait été enregistré, m’ont envoyé à Newark après mes demandes sans me préciser qu’ils n’y étaient que de 5h30 à 7h30 AM. (Trajet de 60 dollars et 4 heures pour moi)
Puis sur leur site et leur chat et après 3 essais où j’avais réussi à avoir un conseiller, et où il prenait une à deux heures pour répondre ne se souvenant pas de ce que je demandais et ne parvenant pas à trouver mon bagage etc… J’ai renoncé
Évaluation de ma perte 600 euros / pas de compensation de volaris
Arrivée à New York avec un sac à dos contenant mes médicaments pour un traitement obligatoire, mes papiers bonnets gants portable. Je n’avais pas de valise cabine.
Merci Volaris

I have travelled with some of the world’s best and worst airlines. Volaris is up there, competing hard for that coveted bottom spot. This was a one time experience for me. No money could persuade me otherwise. It’s as if they go out of their way to make the experience as ghastly as possible. There are literally no redeeming features of this airline and judging by the other comments it seems my experience wasn’t a one off… I would say ‘Volaris do better, you can be better’ but in this case I don’t think that is what they are aiming for. I think they are trying their hardest to languish at the bottom, are proud of this status and have absolutely no desire to improve. I can imagine their Monday morning meetings starting with ‘righto team, last month we were fantastically sh1te, so this month we have to really pull out all the stops, focus and give it our all to see if we can perform even worse. Unfortunately my travel was in this month when they sunk to new depths…

I had one of the worst travel experiences with Volaris. From the moment I purchased my ticket, the problems began. They failed to transfer my full name correctly from Expedia and then charged me an extra $100 to fix a mistake that was not mine. To make things even worse, their new AI customer service system is extremely unhelpful. It provides useless information, sends customers in circles, and wastes hours with instructions that lead nowhere. Getting real support feels almost impossible.
When I arrived at the airport, everything felt disorganized and poorly managed. The staff seemed indifferent and unhelpful; there was no proper communication, and passengers were left waiting with no guidance or support throughout the process.
To make matters worse, the aircraft smelled horrible, and they didn’t even offer water to passengers. If you want to enjoy your travels, I strongly suggest avoiding Volaris. There are plenty of other carriers that value their customers far more and handle issues with much greater responsibility.

No sé si tengo mala suerte, pero siempre que vuelo en Volaris, me toca que se retrasa el vuelo. A veces solo por unos minutos, pero me tocó un retraso de más de 9 horas y ya estoy dudando seguir volando en esta aerolínea. El servicio a bordo siempre es bueno, no tengo ninguna queja respecto a eso. A lo mejor yo estoy salada, pero en otras aerolíneas no me ha sucedido tanto retraso cada que viajo.

Iam sad that I have not check reviews about this company before buying a ticket. They change departure time for more than 2h later and request to choose to cancel it and get refund or agreed by the email. I decided to cancel but I cannot find any way to do it on their site. I was told bt the online agent that he suprised to see options such as a refund available for my ticket. He first offered me a 25% voucher based on ticket price. A few min later, after checking that my ticket was very expensive ,he changed the offer and said I could only receive 7.5 % of the ticket value
All my attempts to speak with different representatives ended in refusal to cancel my ticket or issue a refund
this is absolutely unprofessional . I feel deceived and taken advantage of by this company

I am very disappointed with the check-in policy at Volaris. Any other airline gives passengers the courtesy and flexibility to check in at any time within the normal check-in window, but Volaris restricts this in an unreasonable way. On top of that, when I reached out for assistance, I did not receive any helpful support.

This experience made my trip much more stressful than it needed to be. I expected better customer service and more flexibility, especially since passengers depend on the airline to provide clear and accessible options. I hope Volaris reviews this policy and improves the level of support provided to customers.

Una estafa, el personal de tierra de Puerto Escondido es horrible, super antipáticos e iban buscando cualquier excusa para cobrar mas por el billete, nos midieron la maleta ( incluidas las asas ) para hacernos pagar 600 pesos mas porque según ellos las medidas no eran correctas.